Time to send the CEO to Microsoft Outlook School! Spirit Airlines CEO Ben Baldanza hit “reply to all” instead of “reply” and thereby sent this charming e-mail not only to one of his customer service employees, but also to the angry passengers who contacted the company to complain in the first place. Here’s the CEO’s […]
Category: Spirit Airlines
Is Spirit Airlines’ new club worth joining?
This past weekend, I was a guest on Peter Greenberg’s radio show, talking about Spirit Airlines and their new luggage fees. (Shameless self-promotion alert!) During the segment, Peter had his producer fire up the Spirit website to see how low their fares went. The answer: $9. But there was a catch: She found a $9 […]