15
Feb
2010

Southwest Airlines has come under fire for kicking portly director Kevin Smith off a flight to Burbank, claiming he violated their “Customers...

Categorized in: Southwest Airlines
16
Oct
2009

“Fees don’t fly with us” — so goes the ad for Southwest. But is Southwest Airlines backing off its no-fee promises? The...

Categorized in: Southwest Airlines

Upgraded: United’s Mileage Plus Man bites dog! Airline reverses fee! United is eliminating the fees for booking Mileage Plus tickets within...


Downgraded: Bangkok airport duty-free If you’re in Bangkok, you might want to skip the duty-free shop. Customers have been falsely accused...


Upgraded: Room rate guarantees In a continuing escalation of the war between the online travel agencies, Orbitz has added their Price Assurance...


Downgraded: United unplugs customer complaint phone line The Indian call center that took United Airlines passenger compliments or complaints is...