In 2008, when Orbitz first introduced their Price Assurance program — their policy that provides refunds when another Orbitz customer buys the...

Categorized in: Orbitz

All the attention has been on the Continental-United merger, but that’s not the only M&A action in the travel space. To wit: Hertz made...


Gary Leff posts about a traveler who successfully sued Orbitz over their airline ticket cancellation policy. My Orbitz adventure began with reading...

Categorized in: Orbitz

Municipalities across the country have been suing the online travel agencies, charging them with cheating the local governments out of lodging taxes....

Categorized in: Expedia, hotels, Orbitz, travel, Vacations

Small travel agencies historically laid claim to area-specific expertise and hands-on customer service. Then the online travel agencies came around...

Categorized in: Orbitz, travel

Back in April, Orbitz rolled back its hotel booking fees, in the face of some smashmouth competition between the online travel agencies. At the...

Categorized in: Orbitz