Downgraded: United unplugs customer complaint phone line
The Indian call center that took United Airlines passenger compliments or complaints is being shut down, in favor of going entirely e-mail. “United spokeswoman Robin Urbanski said the airline is able to respond better to customers who write, since they often include more detail, making it possible to provide a more specific response.” Not to mention that sending a form letter response is faster than having a real conversation. And I’m positive every disgruntled passenger appreciates the convenience of requiring them to take the time to write, rather than make a quick call from the road… Sure.

Upgraded: Transatlantic deals on Virgin Atlantic
Virgin Atlantic has a great sale going on right now over the pond, with economy fares as low as $453 round trip including taxes, and premium economy for as low as $675. Best part: No advance purchase. Buy today, leave today! But fares aren’t just last-minute fares, either. But no summer fares. You’ll find the cheapest prices from Feb 11, 2009 – Mar 22, 2009 or Oct 22, 2009 – Nov 30, 2009.

Downgraded: $0 airfares
I’ve always felt that companies should honor the prices they publish. And in an era of airlines that pay you to fly them, why wouldn’t a passenger think that a $0 airfare (plus taxes) was legit? Alas, tickets booked on Northwest at that last Wednesday fare aren’t being honored, unless the passengers are already mid-trip.

Upgraded: Inflight wi-fi live on Southwest
If you’re flying Southwest today (Wednesday, Feb. 11), check to see if you’re flying on aircraft #901. It’s the first plane equipped with inflight wi-fi. The plane is routed OAK-ONT-PHX-SAN-OAK-SNA-PHX-OAK-PHX. And while the service is being tested, the wi-fi is free.

Downgraded: Reading, Geography, Responsibility
A Thomas Cook travel agent mistakenly booked a passenger to San Juan, Puerto Rico, instead of San Jose, Costa Rica. SJU instead of SJO. Bad mistake. But didn’t the traveler bear any responsibility to check the tickets — or heck, figure this out at the departure airport?? I love her quote, though: “I looked around the airport, saw posters of Puerto Rico everywhere, and thought: ‘What am I going to do? Where is Puerto Rico? Where am I?’” Yes, “where is Puerto Rico.”

Downgraded: Surprise
Headline: “Surprising number of companies cut travel spending.” Umm, “surprising”? Have USA Today’s editors been so insulated from the economic crisis that they’re shocked that travel spending is cut back?

Several readers have sent in e-mails, informing me of airfare deals they’ve gotten in recent days. They’re good, especially to Europe. A few examples:

Reader Diane found a deal from Denver to Amsterdam on US Airways in July: $2068.32 for a family of three, including all taxes and even travel insurance.

Reader Frank is taking his family of four to Paris in June. He’s leaving from the New York area — going over on Open Skies, coming back on L’Avion. It’s costing him more than it cost Diane, but it’s still a decent deal: $1479 per person for a cradle seat, booked on the L’Avion site. (As an aside, I don’t think L’Avion should be calling their product “business class” anymore, especially given that their corporate sister, Open Skies, is categorizing an equivalent seat as premium economy, err, “Prem+.”)

If you’re looking for some off-season discounts to Europe (say, February), and coach class is more your speed, then check Air France. $350 base fare ($490 all-in) from New York to Dublin, for example.

Finally, reader Aurelio booked a sweet spring break fare from Chicago to Last Vegas on United for $119, all-in, round-trip. Those are 2003 prices! Crazy-cheap!

To book some of these deals, you may need to be flexible with your dates or your connections. And be sure to comparison shop. Sites to consider as springboards include FareCompare, Kayak.com, and ITA Software, for starters.

Have you scoped out any good deals of late? Hit the comments with your savvy savings, especially if they might still be available for others to book!

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A couple weeks ago, Rick Seaney wrote about bargain rates for holiday travel to Europe in business class. Slower seasonal demand for business class seats, plus the financial crisis and recession, have left a number of seats open, especially between business centers in the US and Europe.

Many of those seats are still available. Economy class fares are creeping up for those folks who waited until the last minute to book their tickets, but business class (and premium economy) are still comparatively low.

If you’re doing a search for fares, run a separate search for business class fares. The economy search that is the default on most booking sites won’t necessarily capture business or first class fares, even if they’re lower than coach.

The best deal I’ve seen for last-minute 2008 holiday travel has to be on L’Avion, the all-business class carrier flying between Newark and Paris. $1479 plus taxes ($1,581.79 all-in) pays for the round-trip. The coach fare on Air France is $1623 for the same holiday dates. L’Avion isn’t the top-of-the-line business class seat — it’s a cradle, not a flat bed — but it’s $50 less than the cramped coach seat. No contest. (Plus, you can earn miles in British Airways’ Executive Club, as of December 2, 2008.)

Some of those flights may be operated by OpenSkies, the British Airways subsidiary that sells premium-economy (cradle) and business class (flat-bed) seats. A L’Avion seat in business is considered equivalent to an Open Skies Prem+. Check both sites, but I found the fares lower on the L’Avion side — even for the OpenSkies operated flights.

Related:
- Booking flights on L’Avion just got less risky
- Inside L’Avion, part un: a good seat but a shortage of fluids and information
- Inside L’Avion, part deux: the airline that is betwixt and between
- L’Avion (aff)

If you’re planning on flying within Asia, be sure to check with Air Asia. They’re giving away 500,000 tickets, and not tacking on any fuel surcharges, either, so the only fees are taxes. A good deal, if you can get it, and if it works for you.

This isn’t the first time they’ve done this sort of thing. They had a 1-million free tickets deal back in January 2007, then again in April that year.

The current deal requires some advance planning:

Booking Period: 12 Nov 2008 – 16 Nov 2008
Travel Period: 22 Jun 2009 – 24 Oct 2009

With an offer like this, and with a substantial lead-time like this, there’s some risk of airline failure making those tickets worthless. Most travel insurance would only reimburse you for the purchase cost — not the replacement cost — of the tickets if a problem were to arise. Beware of making hotel reservations that can’t be canceled and refunded, if you get tickets in this deal.

But if you’re flexible, and if Air Asia flies where you want to go, good luck!

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If you’re booking flights on Continental, you might as well give this promotional code a shot.

To redeem, go to continental.com and choose “Advanced Search” at the bottom of the blue fare search box on the left side. On the following screen enter ZB2UAS82JH in the “Offer Code” box halfway down the page. Then choose flights, etc.

No guarantees on how long this code will be valid, but give it a try.

(Thanks to reader Jim V. for sharing!)

UPDATE: Try ZB5HBFJEBT as an alternate discount code. Thanks, Srinivasan!

UPDATE 2: These codes come and go quickly. For a more stable set of discount codes on American Airlines, not Continental, consider buying an Entertainment book for as little as $10, depending on the area. (Prices for the book fluctuate throughout the year, but the discount codes stay the same for a 12-month period.)

Related:
- Save up to 63% on international flights and get $15 off your flight by clicking here (vayama.com)
- Save $10 off all domestic flight tickets at CheapoAir.com. Redeem coupon code TRAVEL10, with low fare guarantee.

Oh, Spirit Airlines! What would a travel blog be without you?? The double entendres, the imagery, the low fares that few if anyone can actually purchase… But this latest sale, as mentioned in the Consumerist earlier today, is a raising the bar, even for you: The MILF Sale.

Oh sure, the “MILF” sale portends to be the “Many Islands, Low Fares” sale, but we know better, Spirit. You’re talking about the lustful thoughts for a friend’s mom. And you know what: We have the evidence to prove it.

Have a look at these screenshots. You have to look quickly as the Flash passes, but thanks to a fast finger on the print-screen button, we see the seductive silhouette-shaped island north of Cuba…

My Caribbean geography may be a bit rusty, but something tells me that’s not any island I’ve seen. Better look quickly, as it changes to this more generic image:

Keepin’ it classy, Spirit!

Spirit has named sales before, after hurricanes, after Jeb Bush, and now, after the randy thoughts of teenage boys across America.

So: Whaddaya think? Are Spirit’s fare sale antics the marketing equivalent of a crisp snap of a towel in the postgame locker room? Or are these sales crossing a line into the obnoxious and offensive? Or, are they just plain stupid? Vote!

(Viewing in a feed reader? Click here to vote.)

Related:
- Spirit Airlines to Democrats: Drop Dead
- Downgrades: Spirit Airlines to charge for ALL luggage, coffee, and soda
- Is Spirit Airlines’ new club worth joining?
- Spirit Airlines’ CEO flips his customers the bird