credit cards accepted Upgrades and Downgrades: credit cards abroad, passport control, cockpit brawls, and more

Downgraded: American credit cards
For several years now, a pet-peeve of mine as an American traveling abroad has been the challenge of using a swipe-and-sign credit card in a country where chip-and-PIN is the norm. (Consider previous posts on chip-and-PIN challenges. I even wrote a piece for National Geographic Traveler on the issue.) Now the New York Times revisits the issue and finds that it’s getting worse, not better, for American cardholders. When will US card issuers catch up with the rest of the world? (Thanks, David!)

Downgraded: US Customs and Immigration
Did the gruff face of US immigration kill the city of Chicago’s bid for the Olympics? It was apparently a contributing factor, if reports from the IOC are to be believed: “Syed Shahid Ali, an I.O.C. member from Pakistan, in the question-and-answer session following Chicago’s official presentation, pointed out that entering the United States can be ‘a rather harrowing experience.’” Somehow, it’s not a shock that the guy from Pakistan had this particular critique of entering the US. But he’s hardly alone.

Downgraded: Cockpit decorum
When I draft my list of minimum requirements for pilot competence, I think “not getting into fistfights in the cockpit” goes unspoken, an assumed background condition for commercial travel. Apparently, I need to be more explicit with my expectations. An inflight cockpit brawl on Air India, anyone?

Upgraded: Hotel promo deals
Over at View from the Wing, read up on an ongoing Hyatt promotion “the best hotel promo I’ve ever seen.” The deal: 13,500 United Airlines miles and a free Hyatt night for a two one-night stays at a Hyatt property, including discounted Hyatt Place properties.

Downgraded: Brazilian justice
Three years ago, NYT columnist Joe Sharkey was onboard a plane that survived a midair collision over Brazil. He subsequently criticized Brazil’s fractured air traffic control system and came under nationalistic fire for refusing to go along with the official Brazilian line that the (American) pilots of the surviving business jet were solely at fault for the accident. Now, Sharkey is being sued for $250,000 for defaming the entire population of Brazil. The lawsuit is offensive and absurd. For more background on the case, see here and here.

Downgraded: Helicopter service in Manhattan
Helicopter service from downtown Manhattan to JFK, canceled? I’m shocked, shocked!

Upgraded: Electronic cigarettes on airplanes
Back in February, I posted about a report of an impending deal between an electronic cigarette manufacturer and an unnamed airline. Immediately, I thought it would be a European low-cost carrier. Sure enough, it’s the granddaddy of ‘em all: Ryanair. For €6, you can buy a pack of 10 (disposable, I assume) nicotine-vapor sticks.

Upgraded: Clear’s life chances
Clear / Verified Identity Pass, the subscription-based service that promised shorter airport security lines, before it died an abrupt and refund-less death, may be back. I was a skeptic from the get-go — frequent travelers already get shorter lines, without having to give up their personal information. I’m still a skeptic.

Upgraded: Bloggers branching out
Brett Snyder of CrankyFlier is expanding the Cranky franchise: He’s launching a new service, dubbed CrankyConcierge. For $30, he’ll help you find a low fare, track your flight status for you, look for alternatives in case of rebooking, and aid you in post-trip dispute assistance. At the same time, Gary Leff of View from the Wing is now charging $150 to help travelers book frequent flier tickets. I’m looking forward to seeing these business ideas develop. Good luck, guys!

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15
Sep
2009

snake car Upgrades and Downgrades: Back on the beat edition
It’s been a tough few weeks, but U:TB is back on the beat. Not tanned, rested, or particularly ready, alas. But back.

Upgraded: Snakes in a car
A Florida woman got in her Enterprise rental car, only to find a 3 1/2 foot long red rat snake on the dashboard. Will “snake availability waivers” be the next add-on fee? And was it a Dodge Viper?

Upgraded: Convictions of liquid bombers
Prosecutors in the UK convicted three men of conspiracy to murder, as part of the 2006 liquid-explosives threat. Prosecutors want to re-try three of the men, for whom the jury could not reach a verdict. In connection with the trial, the BBC released a video ostensibly showing a liquid bomb of the type planned by the convicts.

Upgraded: Newcastle airport
UK officials are testing liquid-explosives scanners at Newcastle airport, using a device that scans liquid containers to judge whether their contents are a potential bomb ingredient or a harmless beverage, facial cream, or toothpaste. Could the 3-ounce liquid limit be up for review?… stay tuned.

Upgraded: Singapore’s A380
Global travel is in a slump. But if you’re expecting an empty seat in coach on board a Singapore Airbus A380, guess again. People still pack the plane. Full planes don’t mean a fat bottom line, though. The airline isn’t getting top dollar per ticket, even if the public seems to like the plane.

Upgraded: Hotel deals
The average rate for hotel rooms has dropped 17% in the first half of 2009 alone, making the average room the cheapest its been in five years. Bucking the trend: rates in Caribbean, down only 2% on average. (I’m sure there’s still a lot of variation between islands.)

Downgraded: Block 37
For years, “block 37″ in the center of the Chicago Loop (the block is bounded by Randolph, State, Washington, and Dearborn) stood vacant. It’s a construction site now, with plans for a central transit hub underground. And above ground, a Loews Hotel was planned, with rights sold to the company for $1. But the hotel chain can’t (or won’t) get financing for this prime downtown location, so yet another hotel project is up in the air.


One of the oldest tricks in the money-saving book has been to rent a car in an area that’s not as heavily taxed. For example, it’s often cheaper to rent downtown, rather than at the airport, to avoid the airport “concession fees.” But the city of Chicago is fighting back and taxing renters in ways that can be called “creative,” at best. And it’s landing the city in court:

Enterprise Rent-A-Car has sued the city of Chicago for trying to tax car rentals outside city limits, including far-reaching suburbs.

The St. Louis-based car rental giant filed the suit last week in Kane County after Chicago’s Department of Revenue decided that all car rentals in the Chicago suburbs are subject to the city’s 8 percent “transaction” or leasing tax.

To be excused from the tax, Chicago is requiring rental companies to photocopy customers’ driver’s licenses and obtain a sworn affidavit that they won’t be spending more than half of their time driving in Chicago with their rented car.

Sworn affidavit? That’s just ridiculous. And, may I add, unenforceable.

The city has a history of extra-jurisdictional taxation. When I lived in Chicago, I bought a car at a suburban dealership (in Schaumburg, just west of O’Hare, for those keeping score.) And much to my dismay, I had to pay the higher Chicago sales tax rate, instead of the lower Schaumburg rate, because the tax was based on the zip code of registration, not the location of the seller.

The move to tax rental cars is most likely targeting those suburbs near O’Hare Airport. Drivers there would be nailed with both airport fees and Chicago tax rates if they rented at the airport, and the city wants that revenue. Much like the Washington Airports Authority is trying to nail hotel shuttles with fees, this is a case of the city shifting the goalposts when the rules aren’t working out in its favor.

I don’t think Chicago’s taxation policy will stand up in court. It’s not only logically questionable to have a city taxing services in another city, but it’s an undue burden on both drivers and the rental car companies who have to collect the fees. I think Enterprise will win this case.

In the mean time, watch out for Chicago taxes outside of Chicago. And if you see such a fee on your rental agreement, then your bottom line is simple: Sign the affidavit. Then drive in Chicago with impunity.


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This is brilliant:

The CTA board Friday approved an unusual partnership to create a new transit fare card that can also be used to rent cars.

The joint Chicago Card Plus and I-GO car-sharing smart card might seem at odds with fostering mass transit in the congested Chicago region. But the deal with the non-profit I-GO will promote the “complementary nature of car-sharing and public transit,” said Jim Fowler, CTA chief information officer.

The 10 I-GO rental car facilities are located near CTA rail stations and bus terminals in the city, Evanston and Oak Park, Fowler said. I-GO provides 200 fuel-efficient cars for short-term rental for people who don’t own cars but occasionally need one for grocery shopping, medical appointments or other reasons.

The partnership creates demand for both mass transit and car-sharing. It’s win-win.

Beyond helping out residents without cars of their own, it has potential for urban tourists who only want to take a car for a few hours (though a cab ride might do the trick for that purpose, too).

It will be interesting to see how — financially — the new fare/rental card will improve upon simply getting an I-Go or Zipcar membership and separately taking the train to a lot. But hats off to the CTA for thinking about this as a single ticket.

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Categorized in: Chicago, car rental
30
Jan
2008

Reader Michelle sends in an e-mail she received from Expedia, in which she’s encouraged to pack her bags and depart frigid New York for warmer climes. Such as:

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Chicago??!

That’s some solid marketing right there. Maybe if this were sent as a fare alert to customers in Nome, Alaska. But New York?

Let’s take a quick peek at weather.com and see where things stand in Chicago right now. Hmm…


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At least it’s sunny!
 Expedia thinks Chicago is warm in February

Categorized in: Chicago, Expedia, bizarre

guessone Short hops    August 24, 2007    Big Mac Museums, wine castles, and the management of memory

Foodie tourist traps, highbrow and low
Two all-beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed… museum campus? The Big Mac Museum is open for business. Not your speed? How about the uber-bombastic Napa Wine Castle? Sounds like the supersizing of wineries. (Thanks, Dr. Vino!)

“Secrets From the Tower”
Fox News Chicago has a short “tell-all” report featuring a former Chicago O’Hare air traffic controller. My favorite snippet: “ORD controllers still use slips of paper to control traffic.” But take heart, the controllers take delays “as personally as you do.” (Thanks, Steve!)

Delta starts a blog
Corporate blogs are actually remarkably rare in the travel business. (Of the biggies, Bill Marriott has a blog, and Southwest has their blog.) Delta Airlines now joins the fray. Welcome to the blogosphere!

The re-mystification of myths
The TSA keeps trying to play “Mythbusters,” which I’m sure has the folks at the Discovery Channel doing cartwheels of excitement, seeing their brand name attached to the TSA. The problem is, the myths aren’t really busted. Here’s their attempt to refute the ban on liquids. But as Chris Elliott busts the supposedly busted myth, you can’t just say that liquids are dangerous “because we said so.” There are plenty of others who disagree, after all, and who come back with science-based arguments. (More here, for example; or read most anything Bruce Schneier has written in the last six years.) The TSA simply has lost its credibility, and it’ll take more than a few decontextualized videos of stuff going “Boom!” to make me feel water is dangerous. Their mythbusting efforts? Busted.

Down the memory hole
A China Airlines plane recently blew up (no one was injured) but what does the airline do to manage their image? They white out their name and logo from the plane. China Airlines explosion? What China Airlines explosion? Full story and before-and-after photos here.

16
Jul
2007

berwyn-spindle.jpgRemember last week’s post on the Chicago suburb of Berwyn, Illinois, that was planning to tear down this amazing piece of parking lot art, to replace it with yet another Walgreens? I’m pleased to report that the movement to Save the Spindle is underway!

The site, savethespindle.com, is just getting started, but they promise to fight the removal of the car-ka-bob and prevent its replacement with yet another Walgreens drug store. More power to ‘em!

What’s in the cards for the Spindle-Savers? A petition drive to stop the demolition? An effort to move the sculpture to another location? A Walgreens boycott in favor of CVS? Non-stop “Wayne’s World” screenings? Tune in to find out…

Categorized in: Chicago, bizarre
11
Jul
2007
Posted by: Mark Ashley

berwyn-car-spindle.jpgAs a longtime aficionado of roadside kitsch and a longtime (and now former) resident of Chicago, it is with great sadness that I read that the Spindle, a sculpture consisting of cars stacked on top of each other like a shish-ka-bob, will be torn down, to be replaced by a Walgreens.

A Walgreens? Anyone who’s been to Chicago knows that you can’t spit without hitting a Walgreens. They make Starbucks seem scarce and far-between… and that’s an accomplishment.

The 1989 sculpture was perhaps most prominently featured in the movie “Wayne’s World.” It’s in a shopping center at the corner of Cermak Road and Harlem Ave. in the suburb of Berwyn, if you’re keeping score or want to pay your final respects. It’s a shopping center that incidentally is chock full of late 1980s art. It’s an odd place in its own right. But the Spindle really makes the mall special. (As special as a strip mall can ever be.)

The fact that the sculpture, which features at least three models of car that my family owned at one point or another, will be removed, and likely destroyed, is bad enough. That it will be replaced with a Walgreens is unconscionable.

Save the Berwyn Spindle!

(image: Matthew Kulcsar, via Google Earth)

Categorized in: Chicago, bizarre, travel
19
May
2007
Posted by: Mark Ashley

virgin-america.pngIt’s official. Our long national nightmare is over. Virgin America, the embattled airline that has yet to fly, has been approved for service in the United States.

Their time spent waiting to start flying has been a long one. I honestly didn’t think it would happen. But if you’re jonesing for an inflight service that promises to be swankier than the normal coach experience, you’ll be in luck later this summer.

The airline will be based in San Francisco, and promises to fly cross-country at prices that undercut the major airlines. Unlike the minimalist non-service of startups like Skybus, Virgin America promises to be a high-quality airline at discount prices. Sounds good to me!

Where will they fly?

Virgin America’s first flights will be between its home base of San Francisco (SFO) to New York (JFK). The airline also plans to serve Los Angeles (LAX), Washington/Dulles, San Diego and Las Vegas within its first year of operations.

The airline expects to serve as many as 10 cities within a year of operation and up to 30 cities within five years of service. Additional cities under Virgin America’s consideration include: Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Dallas, Denver, Detroit, Fort Lauderdale, Fort Myers, Hartford, Houston, Indianapolis, Jacksonville, Kansas City, Miami, Milwaukee, Minneapolis, Nashville, Newark, New Orleans, Orlando, Philadelphia, Phoenix, Pittsburgh, Providence, Portland, Ore., Raleigh-Durham, Sacramento, Salt Lake City, San Antonio, San Jose, Calif., Sarasota, Seattle, St. Louis, Tampa and West Palm Beach.

Not exactly thinly-traveled routes with no competition. It’s going to be an uphill climb. Expect a battle royale from United and Southwest in the San Francisco area. CEO Fred Reid, who is forced to step down within six months, may be glad that he won’t be around to fight that fight.

In the meantime, join the fun by helping them name their planes. The folks at BoingBoing already named one: “Unicorn Chaser.” Alrighty then. (Was “Goatse” rejected?) I like Edward Demott’s suggested name: “Mach Daddy.”

Categorized in: Virgin America
20
Mar
2007
Posted by: Mark Ashley

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I’m back from vacation, tanned, rested, and ready. Thanks to Tyler Colman, a.k.a. Dr. Vino, for minding the store in my absence, and for guest-posting earlier today. (And, as an aside, congrats to him for his James Beard Award nomination!)

I returned to Chicago just in time to catch a glimpse of the behemoth Airbus A380 at O’Hare. Airbus and Lufthansa have been taking it on tour. Sadly, I arrived at 4:30pm and was unable to get the interior tour, but I snapped a few exterior photos. They’re not the greatest pictures, but what the heck.

The photo above was taken from my seat onboard a comparatively wimpy little Boeing 737, right after landing. We taxied right past the mega-jet after touching down. I have to admit, it’s really impressive when you see the plane in person. There was a 747 nearby, and it looked small.

And yes, being a dork, I took the train to the long-term parking lot and back to the terminal to try to get another glimpse.

More photos after the jump. Click “more” to see them.

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Categorized in: Airbus A380, Chicago, travel