50 ml wine bottle Upgrades and Downgrades: carry on wine, exit rows, tolls on rental cars, and moreUpgraded: Wine you can bring onboard a flight
It’s not the original intent of winemakers, and I’m sure the airline industry doesn’t advocate this, but 50ml wine sample bottles may soon be put into regular production. 50ml? 50ml is certainly below the TSA’s 100ml cutoff…

Downgraded: Continental exit row seats
Starting March 17, exit row seats will cost you extra money, unless you’re a Continental OnePass elite member. (United elites get it for free eventually, too, but not yet.) No big surprise, given the industry as a whole. But as David Jonas argues, this is actually a meaningful shift by Continental, whose management had been more resistant than other airlines’ leadership to charge fees for things that were previously free.

Downgraded: Luggage scanning at Denver
For a few days, thousands of checked bags were not scanned by TSA at Denver. No further comment.

Upgraded: All-you-can-drive toll payments for Bay Area rental cars
If you’re renting a car in the Bay Area from Dollar or Thrifty, you’ll be able to buy a “Pass 24″ add-on for $9.95 per day or $39.95 per week (5-7 days) that includes unlimited use of all tolls in the region. The service is run by Rent-a-Toll. I guess it’s a deal if you’re crossing a lot of bridges. Just be sure to use the FasTrak lanes.

(image)


Downgraded: Toyotas in rental car fleets
Bad enough that Toyota’s massive recall is affecting so many vehicle owners. But it’s affecting rental cars, too. Enterprise, for example, has removed 83% of their Toyotas, but that leaves 17% in the fleet. If you’re given a Toyota at the rental counter — any rental counter, not just Enterprise — you may want to request documentation that the recall repairs have been completed.

Downgraded: TSA’s notion of a background check
You really can’t make this up: An applicant for a TSA job who had been convicted of robbery when he was 18 (and who omitted it from his job application) was denied a secure-access badge to the Richmond Airport in Virginia. But the TSA wanted him hired, and demanded that the airport overrule its existing security protocol to issue this man a badge. Words fail me.

Downgraded: Airline seats
Speaking of recalls, Air Canada, ANA, Continental, JAL, KLM, SAS, Singapore, and Virgin Atlantic have seats on their planes that are subject to a recall. The manufacturer, Koito, was found to have fabricated flammability tests. And when I say “fabricated,” I’m not kidding: They “manipulated computers so normal figures would appear on monitors when officials from the ministry observed the testing procedures.” But take comfort: As long as the seats aren’t set on fire, you’re fine! (Bonus: Toyota owns 20% of Koito.)

Downgraded: Sleepytime on American Airlines
American Airlines will start charging $8 to buy a pillow and blanket. Yes, yes, it’s another fee, another downgrade. But whatever. I’ll wear a sweater.

Upgraded: oneworld
Downgraded: SkyTeam

Sure enough, American Airlines and the other members of the oneworld alliance pulled it out, keeping JAL in the alliance. At first, it really looked like Delta and their SkyTeam brethren were the ones to convert the ailing Japanese carrier to their side. But no. I called this one wrong. Delta has expressed its regrets, and plans to invest in its own brand instead of other companies. Frankly, that’s probably a smart move.

11
Dec
2009

oj simpson hertz Hertz waives surcharges for younger driversMaybe it’s in the spirit of their new logo — their first tweak in years from the OJ-era of marketing — but Hertz is targeting younger customers by waiving their under-25 surcharge for a limited time.

It’s a holiday promotion — you must pickup by December 31, 2009 — and you’ll still be out of luck if you’re under 21. But if you’re in the surcharge age group of 21 to 24 years old, this could be welcome promo for the holidays.

Related:
- If you’re under 25, how do you rent a car without huge surcharges?
- Before and After: Hertz to start photographing your rental car
- Lousy domestic US car rental rates? Check the European providers

Categorized in: Hertz, car rental, rental cars
16
Sep
2009

child in smoke filled car Budget and Avis ban smoking in rental cars
Budget and Avis (which are the same company, though operated as separate brands) announced that they were banning smoking in all their rental cars in North America.

Effective October 1, 2009, smoking will be off limits. If you do smoke in the car, there will be a $250 cleaning fee. The ban also applies to employees, who typically get to use a car for their personal transportation as a perk of the job.

To be honest, I haven’t noticed many smoky rental cars lately. They’ve been so rare (either because people aren’t smoking in rentals, or the cleaning process is so much better) that I’ve gotten to the point where I haven’t even thought to request a non-smoking car anymore. I can’t even remember the last time I made such a request.

I wouldn’t be surprised to see other companies follow suit. But there will almost assuredly be a company that doesn’t ban smoking, much like hotels, where some chains (e.g., Marriott, Westin) have gone smoke free, but most others have retained a mix of smoking and non-smoking offerings. (Will there be surcharges for renting a car that permits smoking, going forward?)

15
Sep
2009

snake car Upgrades and Downgrades: Back on the beat edition
It’s been a tough few weeks, but U:TB is back on the beat. Not tanned, rested, or particularly ready, alas. But back.

Upgraded: Snakes in a car
A Florida woman got in her Enterprise rental car, only to find a 3 1/2 foot long red rat snake on the dashboard. Will “snake availability waivers” be the next add-on fee? And was it a Dodge Viper?

Upgraded: Convictions of liquid bombers
Prosecutors in the UK convicted three men of conspiracy to murder, as part of the 2006 liquid-explosives threat. Prosecutors want to re-try three of the men, for whom the jury could not reach a verdict. In connection with the trial, the BBC released a video ostensibly showing a liquid bomb of the type planned by the convicts.

Upgraded: Newcastle airport
UK officials are testing liquid-explosives scanners at Newcastle airport, using a device that scans liquid containers to judge whether their contents are a potential bomb ingredient or a harmless beverage, facial cream, or toothpaste. Could the 3-ounce liquid limit be up for review?… stay tuned.

Upgraded: Singapore’s A380
Global travel is in a slump. But if you’re expecting an empty seat in coach on board a Singapore Airbus A380, guess again. People still pack the plane. Full planes don’t mean a fat bottom line, though. The airline isn’t getting top dollar per ticket, even if the public seems to like the plane.

Upgraded: Hotel deals
The average rate for hotel rooms has dropped 17% in the first half of 2009 alone, making the average room the cheapest its been in five years. Bucking the trend: rates in Caribbean, down only 2% on average. (I’m sure there’s still a lot of variation between islands.)

Downgraded: Block 37
For years, “block 37″ in the center of the Chicago Loop (the block is bounded by Randolph, State, Washington, and Dearborn) stood vacant. It’s a construction site now, with plans for a central transit hub underground. And above ground, a Loews Hotel was planned, with rights sold to the company for $1. But the hotel chain can’t (or won’t) get financing for this prime downtown location, so yet another hotel project is up in the air.


Downgraded: Continental and US Airways add international luggage fees
Following in the steps of American Airlines and British Airways, Continental and US Airways have now also added a fee for a second checked bag on international flights. US Airways also bumped up the fee for domestic luggage fees by $5 per bag.

Upgraded: Japanese car rentals
Travelers renting a car in Japan can now reserve a wireless enabled netbook for about $10 per day. The company, Oryx, includes the cost of the wireless service.

Downgraded: Blaming the victim
A Stamford, Connecticut franchisee operating under the Marriott name stupidly and offensively blamed one of its customers, saying she “‘failed to exercise due care’ before she was raped at gunpoint in front of her children in a hotel parking garage.” Stay classy, Stamford Marriott! Now, the Marriott mothership is distancing itself from the words (and legal strategy) of its franchisee.

Upgraded: JetBlue-Lufthansa partnership
It took a while — I blogged about the possibility of an alliance partnership back in December 2007 — but JetBlue and Lufthansa are finally talking about codesharing. The consequences will be interesting. I’m particularly interested to see if Lufthansa will be selling JetBlue segments on tickets to destinations served as well by Star Alliance members United and US Airways.

Downgraded: SkyEurope
SkyEurope, a European (duh) discount airline, has ceased all operations. This was the airline that at one point offered to pay its customers to fly with them. R.I.P.

Downgraded: Enterprise Rent-a-Car
Rental cars typically don’t have a great reputation, and this doesn’t help: Enterprise saved money on its rental fleet by requesting that GM delete safety features — features that were otherwise standard. The savings per vehicle: $175. 66,000 Chevrolet Impalas without side curtain airbags were rented out, and then subsequently sold as used vehicles.


hertz before and after Before and After: Hertz to start photographing your rental car
Renting a car with Hertz? You may soon notice them photographing your car, right before you ride off the lot, and upon return. Hertz has been testing the feature, and is rolling it out more widely.

The photo system is part of a broader plan to use technology to increase efficiency and improve customer service, [Hertz Chairman and CEO] Frissora said. The equipment produces a high-resolution, digital photograph of the rental car, and will compare before and after pictures for differences, Frissora said. Hertz employees currently walk around the vehicle and mark any damage on a form, which the customer signs.

“There will be no discussion because the document would clearly show any incremental damage,” Frissora said. “This keeps customers from being placed in a confrontational position and saves time.”

The Park Ridge, New Jersey-based company’s customers would sign a waiver acknowledging the process and be billed for any damage, Frissora said. Hertz is testing the technology at a location at an airport in the northeastern U.S., he said.

“There will be no discussion” seems a little brusque, but I get the point. Why debate the condition of the car when there’s photographic evidence?

Here’s hoping that the camera won’t lie. E-mailing a copy to the customer — both at the start and the finish of the rental — might be a low-cost way to ensure that the company is being an honest broker.

Dishonest rental locations have commonly tried to milk extra bucks out of customers by billing them for previously-existing damage to the vehicle. (For the paranoid, it’s always been a good idea to take photos of your rental car before you drive it off the lot, though I admit it’s something I’ve never done…)

But interestingly, the company suggests that it’s the one who’s going to come out ahead. Hertz says it’s been letting too many dents and dings slide, for a loss of $170 million, and that the photo system will catch these dings, leading to greater earnings.

Which worries me. Yes, the system SHOULD be win-win, by keeping both the agency and the customer honest. But $170 million is a lot of dings and scratches. Will the system start calling birdpoop dents?

Photos or no photos, don’t let your guard down.

Categorized in: Hertz, car rental, rental cars
19
Jun
2009
Posted by: Mark Ashley

lucky one way $1 one way car rentals for Floridians

If you’re looking for a one-way rental out of Florida in the coming days, Thrifty is renting mid-size cars for $1 a day. The company must have an overhang of inventory, and is looking to reposition some vehicles out of the Sunshine state.

Pick-up is only from airport locations in Ft Lauderdale (FLL), Ft Myers (RSW), Miami (MIA), Orlando (MCO), Tampa (TPA), West Palm Beach (PBI), or Jacksonville (JAX).

Dropoff MUST be at Chicago Midway (MDW), Chicago O’Hare (ORD), Cincinatti (CVG), Columbus (CMH), Dayton (DAY), Kansas City (MCI), Louisville (SDF), Philadelphia (PHL), or Jacksonville (JAX).

Wait, Jacksonville appears on both lists!? That’s what the rules say.

Yes, they’ll slap you with dozens of fees, such as airport concession fees, etc., but it could still be a deal if you combine a one-way rental with a one-way return flight. Or maybe you just want that one-way rental. Perhaps you’re a snowbird who’s late to leave Florida for the now-warm embrace of a northern summer.

(via WDBO; image)

Categorized in: car rental