It had to happen, and I’m surprised it took this long.

A reader forwarded me an email he received from a spammer: The e-mail promised a large sum of frequent flier miles.

In a secured environment, I opened the attachment, which offered low! low! prices on male pharmaceuticals that Bob Dole used to endorse. Lovely.

But appealing to your desire for miles could be a new trend in spam. Unlike the normal phishing scam where someone tries to convince you to give up your e-mail or banking login information, spammers could start using a promise of free miles as a hook to get you to give up your frequent flier account data. Beware!

The forwarded e-mail follows, for your reference:

American Airlines

Hello [******] [*] [*******]

American Airlines has awarded your account 50,000 air travel miles.
To claim the miles, you must open the attached pdf and fill out the
questionnaire.

Many Thanks,
American Airlines
Consumer Rewards Director

Attachment: “Bonus Miles Award.pdf”

Downgraded: Checked bags on international American Airlines flights
British Airways was the first to do this, but American Airlines wasn’t far behind: Many AA economy-class ticket-holders will no longer have an allowance of two checked bags on international flights. For those who buy tickets to Belgium, England, France, Germany, India, Ireland, Italy, Spain, or Switzerland on or after September 14, 2009, the first bag remains free (or, perhaps more accurately, included in the cost of the ticket). However, the second bag, which used to be included free, will now cost $50, up to 50 lbs. A list of exceptions applies, including full-fare tickets, elite AAdvantage and oneworld members, military personnel and dependents, and, interestingly, those traveling on codeshare-issued tickets.

Upgraded: Biofuel at airports
It’s not quite biofuel in the jets, but it’s a great start: Eight airlines will start using biofuels to power their ground equipment at LAX.

Downgraded: All-you-can-fly fares
JetBlue, which rolled out a $599 all-you-can-fly ticket two weeks ago, ended sales early. “While supplies last” meant they didn’t last.

Downgraded: United Breaks Guitars, episode 2
The original “United Breaks Guitars” video was a delight, a catchy tune that lambasted the airline for treating a customer poorly. The sequel, while cute, lacks the magic. It does, however, feature tubas.

Upgraded, I guess: Squeezing a couple bucks out of Hotwire
Hotwire has settled a class action lawsuit that charged that the company didn’t properly notify consumers of the fees and taxes charged for hotel reservations. If you made a hotel reservation on Hotwire between January 10, 2001 and May 2, 2005, you are likely entitled to either cash refunds or Hotwire credits. The Hotwire credit is significantly more lucrative, if you’re a Hotwire user anyway. See here for details, if you didn’t get an e-mail from the plaintiff’s attorneys (if you’re wondering, they got customer e-mail addresses from Hotwire…)

Downgraded, as if it was possible: Ryanair
Just when you think the airline couldn’t go any lower, Ryanair charges a fee to collect your lost-and-found. Even if you’re a nine-year old girl who lost her purse. It’s comical really: Ryanair will take candy from a baby, literally.

“I’m on a plane!” Oh thank God this is the internet, and not a cellphone call… but consider this my obligatory first-time-using-inflight-wireless-internet post.

I’m on an American Airlines MD-80, which happens to have Gogo wireless access. (I saved $9.95 by using code AAWiFi76194A1, valid thru August 23. You can use it too.)

Here’s my current location, for those keeping score:

The speed is impressive:

In any case, it’s time to put this sucker to the test and see if streaming video can work. More reports when I’m back on terra firma.

While other airlines are dissuading customers from transacting business at the airport, by imposing penalty fees, American Airlines is looking to smoothe things for passengers at the counter. At Boston Logan Airport, the airline is testing a new set of mobile check-in devices.

The machines, called “Your Assistance Delivered Anywhere,” or YADA — insert Seinfeld joke here — won’t be tied to a specific spot. Instead, AA staff will be able to rove around, checking bags, printing boarding passes, clearing upgrades (!), and providing flight and gate information. The program is designed to reduce wait-times. It sounds like they’ll need a skycap tailing them, to carry the bags off.

It’s a six-week test, so it will be interesting to see how the new procedure plays out in the real world.

Boston AA travelers: Please post your experiences with the YADA in the comments!

American Airlines is revising their AAdvantage frequent flier program and is now allowing one-way bookings at half the cost in miles of a roundtrip.

There are some benefits. The obvious one is that you can book one-way award tickets, should that need arise. And it would now be possible to mix and match between booking classes, e.g., first class one way, coach class returning.

Another benefit might be on hard-to-book routes: Let’s say you can find availability on the outbound, but not the return. You can then go ahead and book the outbound, to lock that in, and keep checking back to see if/when the return opens up. (If this strategy fails, of course, you’d have some fees to cancel that one-way ticket, or you might end up buying a cash fare for the return… but it’s another tool in your arsenal.)

The one-way ticket also means you can string together a series of tickets that criss-cross the country, or the globe — say, New York to Albuquerque on one ticket, Albuquerque to Portland on another, Portland to Tampa on another, and Tampa to New York again on a final ticket. Of course, each city pair is its own ticket, but you could create some pretty complex itineraries that weren’t possible earlier.

But…

After seeing a post by lucky that pointed to a message board discussion of the policy changes, I knew there was a downside coming. What WAS possible before, and what’s been dampened alongside this change, was the free stopover when flying American Airlines or its partners on an roundtrip ticket.

The revised mileage chart shows only one-way fares, and reference to stopovers has disappeared. In the FAQ’s for the new One Way Flex Awards, there is this: “Awards between North America and Europe, India, Asia, and Central / South America allow a stopover at the North American gateway. However, other one-way awards do not allow stopovers.” That’s a function of the change from roundtrips to one-ways, but it’s lame.

The old rules (found via a quick search that yielded the original stopover rule text on a thread at Flyertalk) permitted stopovers at either the US or the international gateway. (International stopovers on oneworld alliance tickets, which are calculated on the basis of miles flown, are still possible, since you can string up to 16 flight segments together for one mileage fare.)

Savvy travelers have long made good use of free stopovers to make their miles go further. This has especially been true internationally, where one could add a few days’ jetlag recovery in one city before catching a flight to the intended final destination. Those stopovers will still be possible under the new policy, but they’ll cost you an additional flight segment’s miles. That’s a downgrade.

A shame, really. American Airlines’ one-way awards would otherwise have been praised as a nice upgrade. Too bad they giveth, and they taketh away.

American Airlines’ CEO Gerard Arpey dared to dream. He slipped a comment into their recent earnings call which seemed rather off the wall, until Delta CEO Richard Anderson effectively repeated the idea. The proposal? Instead of paying commissions to agencies and websites that sell their fares, airlines would charge those agencies a fee for the right to display and sell their fares.

AA’s Arpey:

“I can see a day, and maybe I’m dreaming here, where those folks who are the intermediary between us and our customer have to pay for access to our product rather than us paying them to distribute our product.”

DL’s Anderson:

“Over time, the industry will evolve,” Anderson told analysts on Tuesday during a conference call to report first-quarter financial results. “People will pay us for our content.”

There’s an odd disjuncture here in the understanding of what it is airlines are selling, and who their customers are. Travelers see airlines as selling transportation services, and that passengers are the customers. But these airlines apparently seem to think they’re selling “content” — their schedule data — and that the agents who sell tickets on the airline’s behalf are the customers. No wonder the airline industry is such a mess.

On the one hand, airline execs are right to be looking for ways to reduce their costs. And when an agency or website besides their own sells a ticket, they’re giving up a cut, largely to the global distribution systems like Amadeus, Galileo, and Sabre that distribute their information to agencies large and small. (Granted, the agent themselves may or may not get a cut, depending on the contract they’re on, with most small agents getting $0.00. That’s why independent travel agents typically charge a “service fee.” The big guys like Orbitz and Expedia get a piece of each sale.)

But charging their sales team — the agencies — for the privilege of even offering fares sounds like a multi-level marketing scam or a 19th century company town. Paging the Pullman Company!

What airlines are missing here is that the bulk of higher-priced tickets aren’t sold via the airlines’ own websites. They’re sold through big agencies, often through corporate travel sites. And even if the US market has moved away from independent shops, the rest of the world is still heavily dependent on agencies. Cutting out other means of distributing their fares could be cutting off their nose to spite their face.

If this really were to happen, it wouldn’t be great for consumers, despite the ostensible cost savings. The problem is transparency. If some airlines would be available for sale through one system but others wouldn’t, it would make meta-search all the more important to find lower fares. (That is, if the airlines allow aggregators to search their sites…)

But honestly, none of this is likely to happen. There’s the fact that the high-revenue sales come through the higher-cost distribution channels, and for all the complaining, the money is too good to just sacrifice.

Plus, even if this happened, and even if we assumed that sales would just revert to the airline’s call centers and website, implementing this would require a ramp-up of airlines’ customer service infrastructure (call centers, web support, etc.), just to do the work that agencies are doing now. Will the commission savings outweigh increased personnel and customer service costs?

Either way, at the very least, American and Delta have ticked off a host of agents. The comments on the TravelWeekly article already number in the hundreds. (419 to be precise, and comments appear to have been closed.) Threats of boycotting AA abound, and there’s ever more bad blood between agents and the legacy airlines who proposed this.

Great move, guys.

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American Airlines and United Airlines are offering huge wads of frequent flyer miles for travel to/from London (and, in the case of AA, to Manchester as well). Through June 2009, you can earn up to 50,000 bonus miles per roundtrip if you fly over the Atlantic in higher-priced booking classes.

The 50K bonus is just for paid first or business class (discounted Z fares count!), while 25K is for the upper-end coach fares.

You’ll find American’s offer here and United’s here. Registration is required for both, so be sure to follow the registration links on those pages if you want to qualify for the offer. Remember, also, that you have to be flying to or from the UK. Transiting the UK to another destination won’t count.

[While you're at it, make sure you're signed up for the double elite-qualifying mile bonus offers that American, United, Continental, and (as of yesterday) Delta are pitching. Registration is required.]

Why the sudden burst of big-ticket offers?

Oversupply, oversupply, oversupply. Obviously, the airlines are trying desperately to fill seats, and in the case of the UK offers, fill those seats at higher price points. UK routes are particularly common among business travelers, and the mauling of the premium-cabin market has to be taking a bite out of the airlines’ projected revenue streams.

Plus, they know Americans are hooked on frequent flyer bonuses, so they’re trying to keep you from moving your business to the loving embrace of Virgin Atlantic or British Airways, both of which are offering great deals to the British isles these days.

By offering bonuses like these, the airlines are effectively throwing in a free (restricted) domestic ticket when you buy a UK-bound seat at full price. But realize that it’s not necessarily a bargain.

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While the mileage game isn’t as fun as it used to be, there’s something to be said for a boatload of miles, with relatively few strings attached. Two offers of to note for those looking for a fairly quick juicing of the mileage accounts:

1) 40K United Mileage Plus miles
Chase is rolling out another fat bonus with their Mileage Plus Visa: 40,000 total bonus miles, but you don’t get them in one shot. 20,000 up front, and more as you spend, and after one year:

20,000 bonus miles after first purchase
10,000 bonus miles after your first anniversary
10,000 bonus miles after approval and making $10,000 in qualifying transactions in the first six months

The first year fee of $60 is waived. One other caveat: The fine print says you can’t get the bonuses if you’ve had a Mileage Plus card before. (Hat tip to AskMrCreditCard!)

2) 25K American AAdvantage miles
A simpler, less-confusing offer. 25,000 AA miles from Citibank, with their MasterCard or Amex (yes, Citibank issues Amex cards now). Spend $750 on the card, get the bonus.

Again, the first year’s fee ($85) is waived.

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If you’re going to collect these miles, don’t hoard ‘em, spend ‘em. And consider canceling the card after you’ve collected the bonus.

Downgraded: American Airlines considers going fully a la carte
American Airlines is considering ditching the “combo meal” approach to plane tickets and going fully a-la-carte with all its fares. This potentially means something along the lines of Air Canada’s model, not just adding on fees for baggage. Amusing, to me: Air Canada’s executives “look down their noses a bit at the actions of their U.S. counterparts, saying a la carte pricing should be about transparency and customer choice, not simply revenue.” The promise of price transparency is not a victory for consumers unless everyone does it the same way: Making apples-to-apples comparisons will be harder if some airlines publish fares one way and other airlines don’t.

Downgraded: Sun Country files for Chapter 11
Sun Country, the Minnesota-based discount airline, has filed for bankruptcy protection… again. But hey, they’re still operating! Beats the “We’re sorry, all flights are canceled” message on the homepage of so many failed airlines. The airline faced a cash crunch after the company’s owner was indicted on federal fraud charges.

Upgraded: Odds of actually bringing liquids through security
TSA and international counterparts are “within a year” of relaxing restrictions on carrying liquids through security checkpoints. “TSA has been testing X-ray machines that can detect liquid materials used in bomb-making and the technology is close to be ready for widespread use. The X-ray machines themselves are already widely deployed in the U.S., but the software necessary for the liquids detection and evaluation is still being tested.” Again, these are already in action in Japan. What’s the holdup?

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Downgraded: New York aviation landmarks
There are a handful of routes where pilots use land markers to guide their approach for landing. New York’s LaGuardia is one of them, and they’re about to lose a key marker: Shea Stadium, the home of the Mets, is being demolished. The use of these physical markers, seen from the sky, is kind of quaint. I recall flying into LaGuardia (on a different approach path) and listening to Channel 9 on United (which lets you listen in on the cockpit conversations with the tower). The tower’s instructions were something like “Turn left at the Statue of Liberty and fly up the river.” Awesome.

Downgraded: Flights to Pakistan
A note to any passengers flying to Pakistan: British Airways has indefinitely canceled its flights to Islamabad, in the wake of the Marriott hotel bombing. BA’s FAQ page for passengers with flights to Pakistan is here. Joe Brancatelli suggests that travelers to the region avoid US and UK airlines and hotels, and consider companies that cater to Japanese travelers instead.

Upgraded: Elite lines at American Airlines… and Southwest
American Airlines is rolling out the red carpets for their elite frequent flyers. Literally. Starting September 30, at select airports, you’ll find check-in lines, security lines, and boarding lines. (Before anyone gets upset: The TSA doesn’t control the security lines, the airports and airlines do. See here for a defense of the process.) I’m not frequently on board AA planes, so I’m not an elite with them. But I’m shocked that this isn’t already out there for AA flyers. Other airlines have been doing this for years. Years! More shocking, though also, not entirely: Southwest is rolling out elite lines, too.

Upgraded: Continental, caving, brings back the 500-mile minimum
An anonymous commenter brought it up early, and it’s since confirmed: Continental is reversing itself and granting passengers a minimum of 500 frequent flyer miles on flights under that distance.