I realize it’d be pretty crowded. But those numbers are impressive.

The call center you have in the orient is useless when I’m trying to take care of business in the United States. Each person has been very difficult if not impossible to make understand the position I’m in. They don’t have the authority to do anything but make reservations.

I’ve been given the runaround long enough. Now, not only am I out the money I was charged twice from Spirit, I’m also out the voucher for $185.01 because I was unaware there was an expiration date. Reinstate my voucher with appropriate expiration date noted for my review.

The buck should stop here — with you.

Teresa Gail Godin

CEO, Spirit Airlines 3/7/08

My dealings with Spirit Airlines have been dreadful since the day I made reservations on line.

1. I was a lst time user of Internet making reservations. I checked Alta Cty instead of ATL.
2. Called Spirit immediately.
3. Assured problem was taken care of and $70 change fee was waived.
4. Reservations were at that time made by Spirit personnel from TPA to ATL to TPA.

At this point, I assumed all was taken care of. Boy, was I wrong!

I was charged $179 + $179 + $201 = $559!!!!!!!!! Again, I called and was issued a voucher in the amount of $185.01. I have no idea where that amount came from. The ticket price was $135. I don’t want a voucher; I want my money back. I will not fly Spirit again.

I was on the flight from TPA to FLL and then to GA (ATL). Please straighten it out and refund my money (except what it actually cost to fly from TPA to ATL roundtrip) which when I checked was $135. I can’t believe flying has gotten so difficult. I miss the old days of actually talking to people I understand on the phone.

My record locator # __________. All I wanted to do was visit my sick mom in Georgia. Somehow it cost me my money, my patience and a bit of sanity too.

What I haven’t lost is my determination to right a wrong. And this my friend is wrong. I want a refund of my money.

I don’t mind paying a fair fare but this is over kill and taking advantage of me. Please fix it for me. Credit my account with cash, not a voucher. I won’t fly Spirit ever — anymore.

Thank you,

Teresa G. Godin

2nd Ltr, dtd 26 Feb 08

Spirit CEO

On 26 Feb 08, Spirit missed its connecting flight in Ft Lauderdale to Tampa, with no other flights until 0700 the following morning.

I expect the unexpected when traveling and prepare for those circumstances, i.e., extra clothing, cash, etc. However, when a flight misses another flight and its the last one of the evening, I don’t think it proper that a lady should take her sleep on a bench for the evening. But once again, Spirit did not care. Shame on this airline! I was at such a disadvantage, not knowing when we would be leaving — only “not this evening”. I am on medication that requires I have some assistance after a limited amount of time of taking it.

This really threw me off! I required a wheelchair; I wandered too far, was lost and absolutely devastated! Shame on Spirit for not caring for the disabled. I feel like I have been beaten and bruised by Spirit from the day I made reservations on-line. A refund is in order — the right thing to do — for an absolutely horrific experience with your airline.

I was also charged $20 twice (2bags, 2X) to recheck the luggage because of Spirit missing the flight to Tampa!! Some passengers were charged, others were not.

To top it off, my checked bag (along with 8 other passengers) didn’t arrive in Tampa with me. It was “lost”.

Kind of frustrating, but just the sort of ending I have come to expect by now from Spirit. Perhaps you should fly your own airline sometime.

If you had my experience, you’d write the CEO too.

The second letter follows:

Dear Mr Baldanza,

I flew with your airline in Feb 08 and I’ve been trying to remedy/solve a situation between Spirit and myself ever since. I have written our office twice since Mar 7th, 2008 and have tried to reach you by phone which must be near impossible because your phone number isn’t listed on a Spirit directory or on the web. If I need to get an appointment to see you, I will drive from Tampa to Miramar to have an audience with you if that becomes a necessity. I am now out of $184.01. That is a substantial amount of money for me. I live on Air Force Veteran’s disability pay and my Air Force retiree income. Please hear me out, send your response and that will be the end of it, as I’m sure you will see not only the human side of my situation, but more importantly, intellectual reasoning.

I made initial reservations to travel to GA on 9 Feb with a return flight to T

“CEO, Spirit Airlines
Corporate Office
2800 Executive Way
Mirimar, FL 33025

Dear Mr Ben Baldanza

This is the 2nd letter I’ve sent to you personally and 12th piece of correspondence sent to your company without response. I do expect a response of some kind — it’s still the polite thing to do (protocol).

I will restate my situation once again before Il obtain a lawyer and contact the Better Business Bureau and television news.

As stated previously, in 9-2-09 letter to you and mailed with “confirmation of receipt”.

“Dear Mr Ben Baldanza,

I flew your airline in Feb08 and your folks messed up my flight reservations and cost. They would not give my money back, but offered a voucher in the amount of $185.01. (Although I never expected to fly your airline again it was the only way to get my money back).

Today I tried to use the voucher and was told it’s expired. No one told me I had a deadline/expiration date.

That’s a lot of money and I can assure you, I’d not have simply thrown away/wasted it.

Please fix this problem with a refund or a credit. Thanks for your assistance in this manner.

Please reply to my letter. Do I have a credit or not? If not, why not? I am trying to be patient with you and Spirit Airlines, but this has gone on long enough. Respond to my correspondence. I’m slowly losing my patience. Either issue a credit or give my money back to me.

Sincerely,

Teresa (last name)
SMSgt (Retired)
United States Air Force

http://www.wanderingaramean.com/2009/11/continental-and-united-announce.html

I think the free E+ upgrade used to be available to Star Alliance elites (maybe only Gold level?) in the past, but that was yanked a few years ago.