southwest mini 2 Short hops    September 20, 2007    Southwests revised seating policy, Virgins expanding premium cabin, international booking mysteries solved, and US Airways new upgrade policy

Southwest’s new seating plan
The experiments are over, and the San Antonio model has won out. Starting in November, the new system will be nationwide. Each boarding pass will have a letter (A, B, or C) and a number within that boarding group. Board in the order you checked in. The airline’s promo video (Windows Media) is here. Their “boarding school” is in session here. Bottom line: You won’t need to save your place in line within the A-group by putting your carry-on luggage into the corral. I guess that’s an improvement. But you’ll need to be even quicker to check in if you want your pick of the litter. Remember, check-in opens 24 hours before the flight. Do it online. See here for a list of services that provide automated web check-in. (Their business models might be slightly in flux now.)

Virgin Atlantic adds more premium seats
Virgin Atlantic must be selling its business class and premium economy seats pretty briskly. The airline is tearing out a quarter of its coach seats on Heathrow-based 747s and replacing them with the more spacious (and higher-yielding) premium seats.

Why can’t you use a foreign credit card on US booking sites?
Chris Elliott tackles this common complaint: You might get a better fare on a particular itinerary by booking via a website or agency outside your home country, but you can’t buy it, because the seller won’t accept your home country’s credit card. Why not? The travel companies are trying to slice and dice the market, so they can have greater control of fares, while minimizing the chance of fraud. Not every country has this problem. (I’ve used a Singaporean website or two to book US travel with my US card.) If you’ve ever been flummoxed by this, go read the whole post.

US Airways increases the cost of upgrades, but makes more fares upgradeable
Mileage upgrades on US Airways are more expensive, with each Lower-48/Canada/Alaska upgrade costing 15,000 instead of 10,000 miles as of October 3. On the flip side, they’re opening up ALL their domestic fares for upgradeability, so it’s no longer just the most expensive tickets that are eligible. That’s a plus. Similarly, on international flights, you’ll be able to use miles to upgrade any flight that cost you $600 or more each way. By my reading of the new rules, that $600 number includes taxes and fees. (via WebFlyer)

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virgin atlantic a340 Upgrades and Downgrades    June 7, 2007    more business class, downgraded miles, and more

Upgraded: More trans-Atlantic business class
Richard Branson’s Virgin Atlantic is planning to launch all-business class flights across the Atlantic. They’re joining the fray with Maxjet, Eos, Silverjet, L’Avion, not to mention British Airways, Lufthansa, KLM, and Swiss, which each fly (or plan to fly) all-biz flights on particularly lucrative routes. Virgin’s plan involves a wholly new airline, not just flights within the regular schedule. But with all these new business class seats coming online, can business class price-slashing be far off? Supply and demand, after all…

Downgraded: Thai Airways miles
Yet another frequent flyer mileage program loses its value. Star Alliance founding member Thai Airways is hiking the number of miles necessary for award seats. Gary Leff has more.

Upgraded: Competition, luggage allowances
This is something we don’t see in the United States: In an effort to compete with its competitors on service and not just on price, SriLankan Airlines is raising the luggage allowance for flights out of Qatar. Admittedly, that’s a niche market, and they’re not raising the allowance across the board for all flights in the system. But it’s still interesting to see someone trying to differentiate their product, and not just compete on price.

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29
Apr
2007

virgin atlantic premium economy Reader mail: Demystifying premium economy

Reader Jeanette writes:

I am traveling to Europe this summer (June 2007) and I wish to travel in comfort without a great expense. I read that British Airways has a something between economy and business. How do I know which airlines have comfortably wide seats and room for long legs?

If you’re interested in wider seats, extra legroom, better recline, and potentially better food and drink on your trip to Europe, you might consider looking for so-called premium economy sections. They’re offered by British Airways (they call it “World Traveller Plus”), Virgin Atlantic, and SAS (“Economy Extra”).

Separately, bmi and United offer a section of the cabin with extra legroom, but no wider seats. Bmi offers improved catering in their version of premium economy, while United doesn’t. Zoom, a discount airline that recently started a New York-London route, also has an improved legroom offering to consider.

Premium economy is never as nice as the business class cabin — especially if a lie-flat sleeper seat is an option — but it’s nicer than regular coach. About an inch more width, 6 inches more legroom or so.

But don’t expect this to be a cheap ticket. I checked arbitrary dates in June for BA flights from Chicago to London, and found the lowest one-way base fare $466 in economy, $816 in premium economy. Still less than BA’s business class, but at that price, consider flying one of the all-business class airlines like Maxjet, Silverjet, or L’Avion.

The challenge is actually finding and booking these tickets. Since the major online travel agencies don’t sell premium economy (they sell only economy, business, and first) you’ll have to check fares at each airline’s own website. Even then, they don’t always make it easy. If you can’t find the premium economy option online, you may need to pick up the phone.

Alternatively, take your chances and ask for an upgrade from regular economy to premium economy at check-in. No guarantee, of course. You’ll likely pay for the privilege, but it could cost less than pre-reserving a seat. (See here for info on paid upgrades.)

Related:
- Virgin Atlantic (aff)


branson bond British Airways battles Virgin Atlantic by editing Richard Branson out of inflight movies

Airlines have long edited films for consumption aboard their aircraft (though they’re starting to show more movies uncut). But British Airways takes the cake in their latest editorial slice-and-dice of a movie: They’ve taken the latest James Bond film, Casino Royale, and edited it. Not to cut down the violence, but to delete a cameo by Richard Branson.

Why? Because Branson runs Virgin Atlantic, their competitor.

That’s amazingly petty. Poor sportsmanship. And just plain pathetic.

Branson does a brief cameo as a passenger who’s given the once-over by airport security. (A still from the film is above.) He requested the walk-on after providing the filmmakers a plane to use as a prop. In lieu of monetary compensation for the aircraft rental, he got to be in the picture. It’s good to be the king.

So if you’re flying on British Airways, and you’d like the full version of the (excellent) Casino Royale, you’ll have to buy the DVD(aff) and bring along the electronics.

(Separately, if you’ve never seen the original version(aff) of Casino Royale, which stars Peter Sellers, David Niven, and Woody Allen, you should. Each actor stars as James Bond — though technically Woody Allen’s character goes by “Jimmy Bond.” It’s a bizarre, trippy 1967 spoof of the spy movie franchise. Plus, the Henry Mancini soundtrack is fab.)

(Thanks to reader R.Y.!)

07
Apr
2007

jerry springer opera SpringerAir: Passengers and pilots gone wildIt’s not just belligerent passengers who made headlines in the last week — and there were several of those, each impressive in their own awful way.

Passengers urinating on each other, drunkenly assaulting pilots, and smoking in the lavatory before letting their fists fly.

But pilots are getting in on the action too, with stories and behavior fit for the Jerry Springer Show.

To wit:

  • An American Airlines pilot was acquitted of charges of attempting to fly a plane while drunk. A British jury believed his defense: sleepdrinking.
  • A Virgin Atlantic pilot was similarly let off the hook, after accusations of drunken aviation, though the culprit in his case was his diet. His body was producing high levels of acetone, which was mistaken for alcohol. (Anyone know which diet produces sniffable levels of acetone?!)
  • Finally, a Northwest pilot was removed from duty after swearing repeatedly, first on his cellphone, and then later at passengers, dropping F-bombs left and right. Adding insult to injury, the flight from Las Vegas to Detroit was canceled, leaving 180 people looking for alternate flights or last-minute (and unwanted) overnight lodging.

Perhaps the last pilot was upset at the recent FCC ruling that keeps cellphones turned off on planes?

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12
Jan
2007
Posted by: Mark Ashley

donuts Short hops    January 12, 2007

Passengers miss flight because a Northwest crew wanted donuts
Since when do pilots call the shots on the ground, too? A flight crew convinced a hotel shuttle bus driver to go for donuts instead of heading to the airport, causing other van riders to miss their flight. Full story via Chris Elliott.

Wisconsin Dells loses its Wonder Spot
Ah, the Dells… The klassic kitschy Chicagoland weekend getaway. It has now lost one of its treasures, the gravity-defying Wonder Spot. While Tommy Bartlett’s Thrill Show remains, the Wonder Spot will be missed.

My bag is happy to see you
A “vibrating bag” was discovered unattended at Chicago O’Hare. (It contained a sleep apnea machine, so wipe that smirk off your face!)

I came for the transportation, I stayed for the haircut
Virgin Atlantic hires more in-flight beauty therapists.

Love at first sting
Two separate flights, two separate incidents of scorpions stinging people on a plane. Flight one: Chicago to Burlington, Vermont. Flight two, Miami to Toronto. Forget Samuel L. Jackson. Bring me Klaus Meine!

Singapore Airlines’ new business class… reviewed!
Remember Singapore Airlines’ major upgrade to its business and first class cabins on selected routes? The Global Traveller has sat in the business class seat, and offers his review. Live vicariously.

Charlie Trotter and United Airlines reunited and it feels so good
This is where the cost savings from eliminating pretzels in coach must have gone. United Airlines is jazzing up the food in business and first class. They’re bringing back uber-chef Charlie Trotter, whom they ditched after 9/11. Bet you a bag of savory snack mix that it’ll still taste like airline food… (Thanks to Mark L.!)

Oasis coming to Oakland
Oasis, the Hong Kong based discount airline, famous for it’s $128 tickets to London, is coming to the United States. They’ll start flights from Hong Kong to Oakland in June, with 4x weekly service to start, moving up to daily service in August. No word yet on the fare.

Avoid the TSA by shipping yourself in a crate?
This isn’t living the first class life, but it’s first class by shipping container standards: The Travelbox, a crate designed for shipping a person. Bonus: It has its own running water supply.

Enterprise Rent-a-Car adds hybrid SUVs in California
Enterprise will rent you one of 160 Saturn VUE Green Line SUVs in the Bay Area, LA, or Sacramento. Yes, only California. What, no other parts of the country care about fuel consumption? Hybrids: good. Hybrid CARS, and not just SUVs, would be even better… It’s a start.

American Airlines spurns Expedia
If you’re looking for American Airlines’ international fares or premium cabin fares on Expedia, you’re out of luck. The airline is apparently having a little spat with the online agency, and yanked its fares from the site. We’ll see how long that lasts…

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