This should come as no surprise, given that US Airways’ Dividend Miles program had a more generous redemption structure than Star Alliance partner United. The US Airways release says nothing about partner awards — we await the next shoe to drop — but you should expect a similar scale. (For the time being, newbie alliance member Continental is the go-to carrier for cashing in alliance awards now.)

The biggest change is the introduction of two additional tiers of awards. Instead of the old “saver” and “standard” awards, the new program introduces “Off-peak,” “Low, “Medium,” and “High.” Delta added a third tier to their program recently; US Airways now has four. Whoo. As the names imply, the cost will vary according to the desirability of those dates.

As per the FAQs, the discounted “off peak” seats are available in a small window: “Off-peak awards are available from North America to Central America, Mexico and the Caribbean September 1 – 30; to South America May 1- 31 and October 1 – 31; and to Europe January 15 – February 28.”

So, while a saver business class award from the US to Europe now costs 80,000, it will soon cost either 60,000, 100,000, 200,000, or a whopping 350,000 miles, depending on the dates. And those 60,000 mile off-peak seats are only available for six weeks in winter. OUCH. And what are the odds that the 100,000 seats aren’t much more readily available?

The new program into effect January 6, 2010. Check the old award chart. Then compare to the new award chart. See where you stand. And if you can, book now.

Especially if you’re taking advantage of the great deal on purchased miles I posted about last week, as reader Chris notes in the comments.

Also, Preferred members of the program will not be exempted from blackout dates, of which there are several, though, oddly, they are different from the current program’s blackout dates.

This is a disappoint. Not a surprise, given United and Delta’s recent devaluations, but a disappointment nonetheless.

Over at View from the Wing, the bottom line is clear:

With this offer you can buy 40,000 miles for $1030, get 80,000 miles in return, and fly business class from the US to Europe. Or if you and a friend each have 40,000 miles, you transfer to each other for $430 apiece, and you now both have 80,000 miles — enough for a business class Star Alliance partner award to Europe.

And don’t forget that US Airways doesn’t block Star Alliance partner flights like United does. This is a great deal, and a great way to book a complex ticket in business class at a low price.

Upgraded: Japanese car rentals
Travelers renting a car in Japan can now reserve a wireless enabled netbook for about $10 per day. The company, Oryx, includes the cost of the wireless service.

Downgraded: Blaming the victim
A Stamford, Connecticut franchisee operating under the Marriott name stupidly and offensively blamed one of its customers, saying she “‘failed to exercise due care’ before she was raped at gunpoint in front of her children in a hotel parking garage.” Stay classy, Stamford Marriott! Now, the Marriott mothership is distancing itself from the words (and legal strategy) of its franchisee.

Upgraded: JetBlue-Lufthansa partnership
It took a while — I blogged about the possibility of an alliance partnership back in December 2007 — but JetBlue and Lufthansa are finally talking about codesharing. The consequences will be interesting. I’m particularly interested to see if Lufthansa will be selling JetBlue segments on tickets to destinations served as well by Star Alliance members United and US Airways.

Downgraded: SkyEurope
SkyEurope, a European (duh) discount airline, has ceased all operations. This was the airline that at one point offered to pay its customers to fly with them. R.I.P.

Downgraded: Enterprise Rent-a-Car
Rental cars typically don’t have a great reputation, and this doesn’t help: Enterprise saved money on its rental fleet by requesting that GM delete safety features — features that were otherwise standard. The savings per vehicle: $175. 66,000 Chevrolet Impalas without side curtain airbags were rented out, and then subsequently sold as used vehicles.

Gary Leff does the math. US Airways is offering a short-term 50% discount on purchased frequent flier miles, which means you pay 1.25 cents per mile plus a $30 processing fee. If you pay for 50,000 miles, you get 100,000 miles credited to your account. (Alas, you can’t get more than a 50k bonus.)

That means a business-class ticket to Europe from North America — including a stopover, or an open-jaw — costs only $1030. (It costs 80,000 miles for the ticket, but you buy 40,000 miles, plus bonus, for that price.) That’s a great deal, especially if you have a better airline in the mix (Singapore Airlines, for example…) I wouldn’t get too excited if my only options were for redemptions on US Airways themselves.

Before you do anything like that, check to see the availability of award tickets on US Airways’ Star Alliance partners. Japan’s ANA, a Star Alliance member, shows award inventory on their website across all their partners. That’s a very, very useful feature.

If you’re not a member of their program, Mileage Club, join; it’s free, and you’ll be able to search award availability, even if you don’t have any miles banked with ANA.

Gather your data, then buy your miles, then call US Airways to book. The bonus ends August 15, 2009.

Hats off to Gary for the find.

Downgraded: Airborne
I’ve always found the boxes of Airborne nutritional supplements to be silly (a healthcare product that proudly proclaims it’s “created by a schoolteacher!”). But now, they’ve been forced to change their packaging. Gone are the germs, the sick people, and the claim to prevent inflight illness.

Downgraded: Airline maintenance
A frightening report on outsourced aircraft maintenance companies, where some staff can’t read the instructions. Shudder… (via Consumerist)

Downgraded: First class on Qantas
Like everyone else, Australia’s Qantas is feeling the pinch. First class has been removed from flights to San Francisco, Buenos Aires and Melbourne-Hong Kong-London routes. Not much of a loss, really, since business class is where the action is.

Upgraded: the environment
A positive side effect of the economic slowdown: Fewer flights means less pollution.

Upgraded: US Airways luggage delivery
The passengers whose flight landed in the Hudson River have gotten their luggage and belongings back, including things left behind on the seats. Nice! I just hope that getting your stuff doesn’t always require such dramatic landings…

Upgraded: Momondo
Danish airfare aggregator (reviewed here previously) just got an upgrade, by including Ryanair fares in its searches. That’s a big change for the ultra-discounter, which has kept its fares exclusively on its own website until now.

Downgraded: Exit rows on Qantas
Qantas will start charging an extra fee for the exit rows. They’re not the first, but still, annoying. (Thanks, Rob!)

Downgraded: Business sense
If a business model failed miserably for Skybus, I’m sure it’ll work just fine a year later, in a significantly worse financial climate, right? Right? JetAmerica, a new startup, is trying out the Skybus model themselves, with 9 seats for $9 on every flight. Minneapolis and Newark are the biggest destinations, but the operations are run through Toledo. Cranky has the rundown. Who wants to start the bankruptcy countdown pool?

Drink up that can of coffee, water, or ginger ale, and leave your money tucked away, champ!

US Airways has figured out that the bad press it received for being the only major U.S. airline to charge for soft drinks wasn’t worth the revenue it collected for coffee, water, and soda. So it’s no longer charging the soft drink fee, effective Saturday.

Not to mention the fact that clever passengers were getting around the fee by paying with $20 bills…

No wonder US Airways flight attendants released this statement:

“Flight attendants are safety professionals first and foremost,” [Mike Flores, president of the US Airways' unit of the Association of Flight Attendants] said. “This decision by the company will help return us to that status rather than being salespeople in the aisle of the airplane.”

This gives Southwest one less piece of ammunition with which to relentlessly mock the competition.

It’s a small gesture, and a minor but nonetheless appreciated act of restoring dignity to air travel. So thanks for bringing it back, US Airways.

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Downgraded: The fates of whistleblowers who look out for passenger safety
A cold day in Calgary, and three US Airways flight attendants notice ice building up on the wings. After much wrangling, they convince their flight crew to de-ice an aircraft. After landing safely, they report the incident to the FAA. Then the fun begins.

After the trio reported the incident to the Federal Aviation Administration, one of the flight’s pilots fired back at them, hard. He sued all three flight attendants for defamation, demanding $2 million.
[...]
But what makes it even worse is that the cost of a trial, much less any jury verdict, would come out of their pockets. At this point, their airline has decreed that they’re on their own.

According to their union contract, US Airways is supposed to foot the legal bill for any flight attendant sued for something she did as part of her official duties. The only caveat? If the flight attendant has shown “willful misconduct,” the airline is off the hook.

And effectively accusing the flight attendants of misconduct, the airline isn’t paying one cent in their defense. Read the whole story. And if you want to help them out, they’ve started a fundraising drive.

Upgraded: Spirit Airlines flight attendant uniform hijinx
Also Upgraded: The ethical sanctity of your tray table advertisement
Spirit Airlines flight attendants are objecting to wearing an advertisement for Bud Light on their uniforms. (Ads for bloggers not quite in the works yet.)

Meanwhile, Spirit has decided that some advertisers are off limits: People for the Ethical Treatment of Animals. “Spirit has rebuffed PETA’s attempts to place the ad, which features fluffy yellow chicks and urges passengers to ‘let birds keep their wings’ by adopting a vegetarian diet.”

Upgraded: Safety of your hotel points, for now
Your hotel points are safe, they say. Adam Kirby at the trade journal Hotels followed up on my speculation (or “paranoia”) that recent hotel bonus promotions were the sign of devaluations to come. Both Hilton and Marriott assured Adam that no such devaluations were afoot. Good, but that’s really easy for Marriott to say: They devalued their points just two weeks ago! (Thanks, Adam!)

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Reader Mark, who just flew US Airways and experienced firsthand how a small bottle of water now costs $2, reports that passengers are none too happy about having to pay for soft drinks. He sends in this anecdote:

I sat next to an off duty flight attendant and she told me people are rebelling by only paying with $20’s. Since they have no change, the flight attendants end up comping the drinks. Unique, at least…

Ouch. Exact change is even more appreciated now, I bet.

I feel bad for the flight attendants who have to enact the policy and deal with surly (or wise-ass) passengers. And having to explain to management why the till is empty has to be no fun, either, just another layer of hassle for the already beaten-up and subsequently disaffected inflight staff.

But I admire the passengers’ spunk!

(And yes, I’m sure the airlines that haven’t yet rolled out card-swipe machines for buy-on-board will unveil them soon enough, so work the system while you can.)

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Dutifully playing follow-the-leader, and jumping into the proverbial meat-grinder, airlines are competing to make a bad scene worse. They’re piling on: adding fees, reducing benefits, and devaluing frequent flyer miles even more. And that’s just today. Yeah, it was a bad day.

Round one: Luggage fees
Barely wasting any time after American Airlines imposed a $15 fee for the first checked bag, United has followed suit. The new fee goes into effect “if you are traveling on or after August 18, 2008 on an Economy ticket or Economy award ticket purchased on or after June 13, 2008.” Yes, there are exceptions for elite frequent flyers (notably for all Star Alliance elites, and not just United elites) and premium-cabin passengers. Full details here.

Oh, and US Airways matched the $15 fee today, too. Who’s next?

Round two: Free stuff isn’t free anymore fee
American introduced a $5 fee for booking a free ticket online. Purely spiteful, as Gary Leff argued when this first arose. Online distribution was intended to lower costs, but now it’s just a profit center.

But American’s $5 fee seems downright generous compared to US Airways’ announcement today. There’s a double-whammy of “award ticketing fees” and “award processing fees.” The ticketing fees consist of $30 surcharge for U.S/Canada tickets, and $40 for international itineraries. But then there’s the “processing fee”: $25 continental U.S./Alaska/Canada, $35 Latin America/Caribbean, $50 Hawaii/international.

Extortionary.

Round three: Free trips will cost more miles
American jacked up the number of miles necessary for many free tickets and upgrades, thereby making it harder to reach your award goals. No surprise, alas, given the oversupply of miles chasing a shortage of flights in an age of increasing airfares. But still annoying.

So far, no other followers… yet. Give it a day or two, and it won’t be a surprise if others devalue your miles the same way.

Round four: We will kick elites like dogs, and you’ll like it
US Airways will piss off thousands of its elite frequent flyers with its new “enhancement” to the Dividend Miles program: “US Airways is also eliminating its bonus miles program for Preferred status Dividend Miles members. Preferred members currently receive mileage bonuses based on their status level. The Preferred bonus program will be discontinued for tickets purchased on/after Aug. 6, 2008.” Ouch. So, elites who previously accumulated miles more quickly can now kiss that benefit goodbye. How many elites will be kissing US Airways goodbye? (Hat tip to Benet Wilson for pointing this nugget out to me first!)

Rounds five through infinity: Everything else.
Beyond that, the fees just keep on coming. US Airways is adding fees for all soft drinks, including water. Excuse me, that’s “a new in-flight beverage purchase program.” Ooh, a program! Groan. They’re raising the price of booze, too, to a whopping $7. United is increasing various ticketing fees, across the board, too many to name. And US Airways is shutting clubs and arrival lounges. Satire just doesn’t cut it anymore.

Is there a silver lining in here anywhere? I can’t seem to find it.

Related:
- Copycat: US Airways mimics United, starts charging for second checked bag
- Death by a thousand cuts: US Airways edition

Thanks for your patience while the missus and I took some time off. Like Richard Nixon in 1968, I’m tanned, rested, and ready, as promised. Some observations on the trip itself — which was to the Turks and Caicos, incidentally — later. I don’t normally give trip reports, per se, but this one will deserve some special comment.

While in the T&C, I was blissfully disconnected. No laptop, no e-mail, and only one unfortunate check of the cellphone’s voice mail. The occasional TV showing CNN was too much information.

But even in this low-information environment, I learned about American Airlines’ imposition of a $15 fee for the first piece of checked luggage, effective June 15, 2008. In the a-la-carte travel environment we’re increasingly living in, this is no surprise, alas.

But it’s still stupid, especially doing it piecemeal, with a new fee every month. It’s bad PR, it cheapens the AA brand (making them seem even more like the much maligned Spirit Airlines, which has been charging for all luggage domestically for a while now), and it has negative ramifications for anyone getting on an American Airlines plane.

Anyone? “But hold on, I never check luggage! This won’t affect me!” you exclaim. So you would think. But you’re wrong: Now EVERYONE will be trying to squeeze their junk into their carry-ons to avoid the fee. The one-carry-on business traveler is now competing with the fee-avoiding vacationer. The battle for the bins is about to get much, much worse.

(FYI: While Alaska and Delta have said they don’t plan to follow suit, we’ll see how long that promise lasts. Read Chris Elliott’s post to see why others — such as Continental and United, who are considering it — are likely to add the fee soon.)

But wait, there’s more devaluation of the travel experience! It’s minor, but perhaps a suitable coda to our vacation, which had us flying on US Airways, not the aforementioned American. US Airways, never content to be left out of a story of PR or declining customer service, has eliminated the free 12-gram packages of pretzels from its domestic flights, effective June 1.

Isn’t air travel glamorous?

—–
…And a housekeeping note:
It turns out I wasn’t the only one to take a vacation, recently. My e-mail inbox took a vacation without letting me know it, and also came back from holiday this weekend. That is to say that my “unread” folder has ballooned to several thousand messages, with some messages going back several weeks. Not sure why they weren’t delivered until now, but I’ll be slogging through in coming days. I was wondering why there weren’t any outraged messages re: the luggage fees when I checked mail on Saturday, but now I know. (The messages are all there now.) If you were expecting a reply to something and didn’t get one, this may be why.

They’re even borrowing the name. Northwest called it “Coach Choice.” US Airways is calling it “Choice Seats”… in coach.

Sure, it’s not every aisle and every window, just the front rows. Sure, elite frequent flyers in the US Airways program get to reserve the seats for free. And sure, if the plane is full and there aren’t suckers willing to pay the extra fee ahead of time, anyone and everyone will get those seats anyway.

But let’s be clear: These aren’t perks. There’s no extra legroom. And these sure aren’t business or first class seats. They’re just regular seats.

For those who are shocked — shocked! — at this new policy, don’t forget that this isn’t a new idea. Sure, when Northwest did this two years ago I expressed my disdain. But that was two years ago. We’re all more jaded now, so I’ll just sigh in resignation.

The value of this program will honestly be minimal for most travelers. Sure, it’s nice to sit in front so you can get off the plane faster, but the front of US Airways economy is not a different seat, as it is on United, so you’re not getting much for your money. So instead of sitting in row 7, you can sit in row 14. Big deal.

The real losers here are other Star Alliance airlines’ elites, who might have gotten these seats for free earlier. But again, it’s not a free upgrade. It’s not a meaningful perk.

So if it’s a perk not worth caring about, why would it be a perk worth paying for?…

Simple. It’s not.

Related:
- Finding decent seats without paying the extra fee
- Northwest to elite members: Drop dead
- Yes sir, I’d just love to pay extra for an aisle seat with no extra legroom!