Airlines are catching a lot of well-deserved flak for their declining customer service these days. But it’s not that way across the board. Sometimes, an airline gets it right.

This story of love, hope, and redemption comes to us from the desk of… my dad. Yes, the dadster writes in with some reader mail, with a rave about the service he received from Swiss International Airlines. (The airline chieftains hate it when you call them Swissair, the bankrupt carrier from which the modern Swiss International Airlines emerged…)

Dad flew Swiss coming back from Germany last week. He used 90,000 80,000 of his United miles to fly business class to Germany on Lufthansa, and back on Swiss. (edit: Dad e-mailed to correct me on the mileage…) And predictably, I applaud him for a fine cents-per-mile use of the miles.

The bulk of his praise is for what he experienced on the ground. If you’ve ever just missed a flight, then you’ll especially appreciate this. Read on after the jump… (more…)