Archive for the 'reader mail' Category

Reader mail: Why are airlines asking me to support their flights to China?

First time here? Check out the site's "greatest hits" or read a random post from the archives. Feel free to ask a question, and consider subscribing to the latest posts via RSS or e-mail. Thanks for visiting!

greatwall.jpg

Reader Michelle writes:

I got an e-mail from American Airlines, asking me to support their Chicago to Beijing flight. This is so weird! When has an airline ever written asking for this before? Does public support of a proposed route really matter or does it only matter because it’s China?

I got the same e-mail. And a day later, I got a similar e-mail from Northwest, asking me to support their bids for Detroit-Shanghai for 2007 and Detroit-Beijing for 2009. Other e-mails are bound to roll in, from Delta, US Airways, Continental, and United.

Within the United States, domestic airlines are allowed to simply start service to any cities they like. But for international service, airlines require permission from both governments of the countries they fly to and from.

Incidentally, that’s why airlines lobby for “open skies” agreements, which allow them to forgo the permission process, and let them just fly from anywhere in country A to anywhere in country B.

China is a huge market, and everyone wants a piece. And for now, there is not yet an open skies agreement between the U.S. and China. (The two governments are negotiating one off and on.) But an interim agreement means that US-flag carriers can start one flight to China in 2007 and two flights in 2009. The Department of Transportation has to pick the winners of these lucrative routes, and that’s why you’re being asked to voice your support.

The last time the airlines lobbied like this was in late 2006. United Airlines won the Washington-Beijing “capital-to-capital” route.

So whose bid should you support? I have no idea. I have personally never — not once — expressed support for any airline’s bid for service. The proposed routes tend to give one airline a monopoly or duopoly on a specific route, and that’s not exactly consumer-friendly. Remember, the airlines want that route so they can make money, which, as for-profit corporations, they should. But that doesn’t mean it’s in your immediate interest either.

(image)

Reader mail: How much will tickets on the Airbus A380 cost?

airbus-a380-overhead.jpg

Arthur G. writes in:

The Airbus 380 looks amazing. How much will tickets cost?

This is actually quite a common question received here at Upgrade: Travel Better HQ. People are clearly awed by the size of the A380 — I was awed, too, when I saw it back in March. Others are wary of getting on a plane that big, especially in case of an emergency. (See the evacuation test video for a best-case scenario.)

But your question about prices can’t be answered, Arthur. While an airline’s equipment certainly affects its cost structure (and the A380 isn’t cost-effective on every route), the price of a plane ticket isn’t solely linked to the model of aircraft.

You probably wouldn’t ask, “How much will a flight on Boeing 737 cost?” After all, you can fly a Boeing 737 on Aloha Airlines from Honolulu to Kona, or on Continental from San Francisco to Newark, or even from Houston to Zurich in an all-business class configuration on Privatair. The price could be anywhere from $39 to $8000. The model of plane isn’t determining the fare.

So if you want to fly on the Airbus A380, your fare will depend on the route, the airline, the class of service, how far in advance you buy the ticket… not to mention that old standby, supply and demand. Just like every other flight.

Singapore Airlines will receive the first four A380s to roll off the assembly line, with expected delivery date in the fall of this year. The initial route will be London-Singapore-Sydney. Qantas will bring the behemoth to American shores on flights to Australia in 2008. Lufthansa will bring the ‘bus to New York thereafter, if all goes according to plan.

But the price of those flights? That depends.

Related:
- Airbus A380 at Chicago O’Hare
- Video: Airbus A380 evacuation test
- Singapore Airlines (aff)

(image)

Reader mail: How can I upgrade flights using American Express?

amex-black-card-centurion.jpg

Reader VJ writes:

I’ve heard that there is an American Express card that automatically lets you upgrade your flights on a bunch of airlines. Is this true? How do I get such a card, and what does it cost? I couldn’t find anything on the American Express website.

Such a card indeed exists, but you won’t find an application anywhere on the American Express website. The card you’re looking for is the Centurion Card, also known as the black card.

The black is the ultimate bling credit card. It offers an unlimited credit limit and promises all sorts of “concierge” services and perks, such as personal shoppers at luxury retailers. It’s not even made of plastic anymore: it’s made of titanium. Seriously. Other banks might offer a “titanium” card like they offer a “gold” or “platinum” card. This is really made of metal.

Membership qualifications vary by country, but you’ve got to be a big spender, reportedly as high as $250,000 charged in a single year. You don’t apply: They invite. And it comes at a stiff price: The annual fee is $2500 (for U.S. cardholders; more in some countries, less in others). Not to mention the initiation fee, reportedly at $5000.

So why would anyone spend that kind of money to have a credit card?

To show off, mostly. But the upgrades you mention might be a reason.

For several years, American Centurion holders received mid-tier elite status in several airlines: (more…)

Reader mail: Is American Airlines’ fare club worth it?

members-only-sign.jpg

Reader Michelle C. writes:

I got this e-mail from American Airlines about a club with American Airlines: “Save $400 on airfare when you join the TrAAvel Perks® program! No inventory restrictions. No hassles…” It costs $134 to join. Is there a catch to this?

As a rule, I am extremely wary of any “club” that requires cash up front and then promises discounts in the future. There are usually numerous strings attached, with lots of fine print. The terms and conditions for this club are no exception.

American promises that its club will save you $400 in airfare. It’s possible, but you’ll have to work for it, and your timing will need to be right.
(more…)

Reader mail: How much do you tip at extended-stay hotels?

housekeeper.jpg

Reader Kim writes:

I just got back from a trip which included an extended stay hotel. The rule at this place was “no housekeeping for stays under one week.” If you wanted fresh towels, you could go to the office and ask for them. (This was Crossland Studios, fyi.) So when I checked out, and it was time to leave the tip for the housekeeper, I wasn’t sure what to do. What’s a fair tip for a room that’s never serviced during your stay? The room was clean at the time of check-in. I left one dollar. My question: Am I being a cheap-ass? Or is this fair?

No housekeeping… classy! The hotel equivalent of the buffet restaurant.

I feel sorry for housekeepers at extended-stay hotels. The tips must suck. But for that sort of non-service, I’d only tip whatever you leave for a one-night stay in a “real” hotel. If it’s a really cheap room, like a Motel 6, a dollar might be okay. If it’s a decent place, two bucks and up.

What say you, gentle readers? How much of a tip is enough?

Reader mail: What’s wrong with empty bottles?

mini-liquor-bottles.jpg

Reader Barbara writes:

I purchased some Bailey’s on a Southwest flight. I got it without a cap in a small bottle. I asked for the cap so I wouldn’t spill it during the flight. The flight attendant grudgingly gave it to me. After I was done, I wanted to take the EMPTY bottle home with me. I showed her it was empty. She required/demanded that I throw it away. No explanation. Is this an FAA regulation, or is Southwest just overly obsessive about alcohol and containers?

Perhaps she really cared about recycling?

I think you’ve got an overzealous flight attendant interpreting “open container” laws in an overly strict fashion. I’m pretty sure there’s no FAA, TSA, ATF, FTC, IMF, or CIA rule banning empty mini-bottles on airplanes. I sure hope not.

Heck, next time, you could always bring your own under-3 ounce mini bottle on board (loaded in a one-quart plastic bag, of course, for security screening). You’re not technically allowed to drink your own alcohol on board a flight in the U.S., but you can argue that the bottle was yours, and you’re keeping it.

But hopefully that was the worst thing to happen on that flight, and you weren’t hitting the sauce to take your mind off the rest of your in-flight experience…

(image)

Carbon offsets: The feel-good movie of the year!

contrails.jpg

Reader Ben writes:

Did you see the article in the NYT about buying carbon offsets to “atone” for emissions for flights, etc.? It’s something I may actually do this year as a karmic compromise for the international flights I take. What do you think about these offsets?

As the article indicates, there’s no consensus on whether offsets are a good thing or not. (Offsets are cash payments to a third party, which promises to plant trees or invest in technologies that reduce the amount of carbon dioxide in the air, thereby “offsetting” the damage done to the environment. You can offset flights, you car, your home’s energy use, or pretty much anything.)

It’s good that you’re thinking about the environmental impact of travel, but as some will argue, it’s just a feel-good patch that doesn’t truly offset your behavior. In fact, it could justify your flying more, putting even more carbon dioxide into the atmosphere, because you feel you’re doing the right thing.

On the other hand, if you’re going to fly anyway, why not do something good for the environment — even if it’s a small gesture. Every little bit helps, right? And maybe, just maybe, the awareness of the carbon-burn problem will spur some people to implement environmentally friendly changes in other aspects of their lives besides air travel. And you might even get a certificate. Whoo.

So I’m torn. I haven’t done it yet, but would consider it. I’d be sure to check the effectiveness of the organization that’s sponsoring the offset first, to make sure the money is spent wisely and administered efficiently. (There are several different offset providers.) Assuming they’re a nonprofit, I’d look them up on CharityNavigator. If they’re not a nonprofit, I’d ask why not.

Have you ever bought a carbon offset? Would you? Sound off in the comments!

Related:
- Burn, baby, burn: Silverjet makes carbon offsets mandatory
- Reduced-guilt flying now readily available for online purchase
- Are open skies dirty skies?

(image)

Reader mail: Demystifying premium economy

virgin-atlantic-premium-economy.gif

Reader Jeanette writes:

I am traveling to Europe this summer (June 2007) and I wish to travel in comfort without a great expense. I read that British Airways has a something between economy and business. How do I know which airlines have comfortably wide seats and room for long legs?

If you’re interested in wider seats, extra legroom, better recline, and potentially better food and drink on your trip to Europe, you might consider looking for so-called premium economy sections. They’re offered by British Airways (they call it “World Traveller Plus”), Virgin Atlantic, and SAS (”Economy Extra”).

Separately, bmi and United offer a section of the cabin with extra legroom, but no wider seats. Bmi offers improved catering in their version of premium economy, while United doesn’t. Zoom, a discount airline that recently started a New York-London route, also has an improved legroom offering to consider.

Premium economy is never as nice as the business class cabin — especially if a lie-flat sleeper seat is an option — but it’s nicer than regular coach. About an inch more width, 6 inches more legroom or so.

But don’t expect this to be a cheap ticket. I checked arbitrary dates in June for BA flights from Chicago to London, and found the lowest one-way base fare $466 in economy, $816 in premium economy. Still less than BA’s business class, but at that price, consider flying one of the all-business class airlines like Maxjet, Silverjet, or L’Avion.

The challenge is actually finding and booking these tickets. Since the major online travel agencies don’t sell premium economy (they sell only economy, business, and first) you’ll have to check fares at each airline’s own website. Even then, they don’t always make it easy. If you can’t find the premium economy option online, you may need to pick up the phone.

Alternatively, take your chances and ask for an upgrade from regular economy to premium economy at check-in. No guarantee, of course. You’ll likely pay for the privilege, but it could cost less than pre-reserving a seat. (See here for info on paid upgrades.)

Related:
- Virgin Atlantic (aff)

Reader roundup: More tips for car rental deals

animal-control-hearse.jpg

Several great tips rolled in as responses to recent posts on car rentals. Some were posted to comments, but in case you missed them, I’m upgrading them to a post of their own:

Max out your dropoff time
Reader Jason, a former employee of one of the major rental car chains, responding to a post about disappearing grace periods for late returns, offered this advice:

Make sure the rental agent updates your pickup time if you arrive after your scheduled pick up time (i.e. scheduled to pick up at 2pm and you don’t arrive until 3pm). If you arrive early, the computers will likely set your pickup time to the actual time you pickup the car, but if you arrive late it’s up to you and/or the agent to update your pickup time. This little trick has caught a lot of renters who return at the same time they picked up the car, but still get the late fees.

International rentals: Test-drive local booking sites
Reader NPM, author of the Porto City Guide (or Oporto, if you prefer) offers this tip:

Internationally, renting online through local branches can be cheaper than using US major car rental companies’ websites — even for the same company. For instance, in Portugal www.budgetportugal.com tends to be much cheaper than budget.com.

Warehouse discounts for underage renters
Reader Brent offered this tip on saving money if you’re under the age of 25:

Get an Executive membership at Costco. The cost is 100$ but you get the membership right away and it’s worth it. Then rent a car from Budget Car Rentals. The executive Costco membership waives the 21-24 underage driver fee (savings of 25$/day), allows you a free upgrade in car category, so basically if you’re going to get a full size vehicle, you only pay for what a mid-size would cost - and finally they also waive 10% for being a Costco executive member.

After four days, you’ve broken even! And the Costco executive membership is yours to keep…

Know the upsell speech
Finally, over at the Consumerist, they got their hands on Enterprise Rent-a-Car’s script which their associates use to try to convince you to buy their loss/collision coverage. Read it and ignore the temptation to spend your money unnecessarily.


A reminder: Reader tips are always welcome! Just use the “contact” link at the top right of every page, or leave a comment.

(image)

Related:
- Reader mail: If you’re under 25, how do you rent a car without huge surcharges?
- Reader mail: What happened to car rental late-return grace periods?
- Rental car agent blows smoke up my backside, redux
- Loss of use? Get lost.

Reader mail: If you’re under 25, how do you rent a car without huge surcharges?

baby-driving.jpg

Reader Kristin writes:

My boyfriend and I are planning a trip to Alaska this summer and realized we’d save a lot of money in our travels by renting a car once we get there (the Alaska railroad is *expensive*). The only problem is that we will both be under the age of 25 when we’re there (he’ll be 24, I’ll be 23) and every rental car agency I can find would charge us a huge daily fee. We both have impeccable driving records (not even so much as a parking ticket between us), good car insurance, and AAA. Is there anything we could do to get around this fee, or any company out there that trusts us under 25s?

This is a tough one. For the most part, rental car companies aren’t very flexible with the surcharges for under-25 renters, unless you’re renting your car as a government employee. You can be the greatest driver in the world, but that’s not going to matter here. Your age means higher rates. Sorry.

There are some minor exceptions, so it’s important to shop around. But don’t get your hopes up.

Check the local rules. Most national chains, perhaps with a whiff of irony, will charge $25 per day for an under-25 renter. But those policies are national guidelines, not hard-and-fast rules. Many local outlets of major chains will charge less than the maximum. Others, such as those in New York, will charge more. For example, a quick search shows me that National Car Rental charges only $10 per day surcharge at its Anchorage Airport location. It’s still a fee, but it’s less than they could charge, and less than their peers are charging.

Try mom-and-pop shops. Another option is to call (instead of surfing the web) to contact smaller, local providers. Find them in the yellow pages (or an online directory) and then work the phones. These shops might not rent the newest or nicest vehicles — ten years ago, I rented a crappy little Ford Fiesta for a few days from a no-name local rental company on Kodiak Island. But these local companies may be more forgiving with the under-25 requirement. This may take some legwork, but it could save you a bundle. Mentioning your clean driving record might have more influence on a family-owned one-shop rental joint than on a global corporation’s local representative or franchisee.

Work your memberships. Finally, if you’re a member of any organization that has a group discount code with a car rental company, see if you can use that affiliation to waive the surcharge. It depends on the terms of the umbrella agreement that the association negotiated. Again, you might need to use the phone to get the straight story. I get little cards for car rental discounts from my insurance company (USAA), my credit union, my alumni association, professional associations, and even my gas bill. Check your member benefits, and see if something works. You may need to show a member card when you show up at the rental counter.

If you reserve via the web, print copies of everything, including the general rental policies. Many rental chains won’t give you the under-25 surcharge up front, but will bury it in their FAQs. Look carefully, and print a record of it.

Also, print a copy of your personal auto insurance policy and take it with you when you travel. Having proof of insurance could assuage a nervous rental agent.

Bottom line: When it comes to car rentals, being under 25 stinks. You’ll need to work harder to get a deal, if you get one at all. But if it’s any consolation, you still have your youth.

(image)

Reader mail: What happened to car rental late-return grace periods?

clock.jpg

Two readers wrote in regarding late returns and grace periods when renting a car. Reader Francine writes:

When I rented a car from National recently, there was no grace period for late returns. None! Is this the latest way they get you?

And reader Peter offers this story, and advice, from his recent rental with Budget Rent-a-Car in Montreal:

I was late getting out of Vermont and late getting the car back to the airport. When I arrived I discovered that I had signed a contract that stipulated $33.xx CAD/hour for being late on a $55/day rental. Further, since I was 2hrs 15 minutes late they claimed I was 3 hours late (the grace period disappeared) and they charged me for another DAY, stating it would cost me less than 3 hours of the late charge.

I haven’t had any luck getting Budget to discuss this with me. If you rent from anyone be clear at pickup 1) what constitutes late and 2) what it costs when you are.

Indeed, grace periods are no longer a given when it comes to late returns. Hertz cut their grace period in half a year ago, and others soon followed suit. Nowadays, you really need to know what you’re signing (and initialing).

In Peter’s case, I see only one possible “violation” here on the part of the company: The forfeit of the grace period. But even then, if he returned the car two hours late (instead of three), he’s better off paying a full day extra, rather than two hours’ overtime. It sucks, but those are the terms.

With contracts like this, if you signed for it, you’re on the hook. These hourly rates are one of the items you’re often asked to initial.

Not all companies are the same, though: Late-return policies vary by chain, with some chains offering no grace periods whatsoever.

Perhaps even more importantly, some companies reserve the right to retroactively change your rate to a higher level — for the duration of the entire rental — if you return the car late. If anything, Peter was lucky they didn’t change his rate for the earlier days as well!

The policies of each major U.S. chain, with key points highlighted, after the jump:
(more…)

Transportation to the extreme! High speed rail-surfing?!

Following up on yesterday’s French rail speed record, reader Randy offers this challenge:

That’s a fast train, but is it too fast to surf it?

Huh? That’s right: trainsurfing. Extreme transportation!

Check out this video of a kid who rides caboose on an ICE high-speed train in Germany. He actually rides on the sloped back of the train as it speeds along. (Cheesy soundtrack, but quite a video.)

Madness!

(Thanks to reader Randy!)

About | Contact | RSS Feed / Subscribe
Support this Site | Policies | Greatest Hits
In the News