Northwest and Delta clearly really want to keep travelers loyal to their brands. Both airlines have been sending their elite-level frequent flier program members e-mails announcing a “gift” of elite-qualifying miles (EQMs, or, in the...

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How’s this for an indicator that premium-class travel isn’t selling: The recently-merged Delta and Northwest are permitting passengers of high-fare international economy fare tickets to upgrade to business class for just 1 mile each...

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Upgraded: Room rate guarantees In a continuing escalation of the war between the online travel agencies, Orbitz has added their Price Assurance guarantee to hotel reservations. If you book a room, and then someone else uses Orbitz to book the same...

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Downgraded: Willingness of friends and loved ones to give you a ride to the airport Airports’ inventive enthusiasm for new fees rivals that of the airlines, as we’ve seen when airports try to add fees to previously free services like...

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Upgraded: Weird contraband found at airports Downgraded: Pigeon welfare The NY Daily News has a set of photos of items found by customs agents at airports. Most are drug related, but my favorite has to be this image of a man with pigeons wrapped up...

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Downgraded: United unplugs customer complaint phone line The Indian call center that took United Airlines passenger compliments or complaints is being shut down, in favor of going entirely e-mail. “United spokeswoman Robin Urbanski said the...

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