Downgraded: Checked bags on international American Airlines flights
British Airways was the first to do this, but American Airlines wasn’t far behind: Many AA economy-class ticket-holders will no longer have an allowance of two checked bags on international flights. For those who buy tickets to Belgium, England, France, Germany, India, Ireland, Italy, Spain, or Switzerland on or after September 14, 2009, the first bag remains free (or, perhaps more accurately, included in the cost of the ticket). However, the second bag, which used to be included free, will now cost $50, up to 50 lbs. A list of exceptions applies, including full-fare tickets, elite AAdvantage and oneworld members, military personnel and dependents, and, interestingly, those traveling on codeshare-issued tickets.

Upgraded: Biofuel at airports
It’s not quite biofuel in the jets, but it’s a great start: Eight airlines will start using biofuels to power their ground equipment at LAX.

Downgraded: All-you-can-fly fares
JetBlue, which rolled out a $599 all-you-can-fly ticket two weeks ago, ended sales early. “While supplies last” meant they didn’t last.

Downgraded: United Breaks Guitars, episode 2
The original “United Breaks Guitars” video was a delight, a catchy tune that lambasted the airline for treating a customer poorly. The sequel, while cute, lacks the magic. It does, however, feature tubas.

Upgraded, I guess: Squeezing a couple bucks out of Hotwire
Hotwire has settled a class action lawsuit that charged that the company didn’t properly notify consumers of the fees and taxes charged for hotel reservations. If you made a hotel reservation on Hotwire between January 10, 2001 and May 2, 2005, you are likely entitled to either cash refunds or Hotwire credits. The Hotwire credit is significantly more lucrative, if you’re a Hotwire user anyway. See here for details, if you didn’t get an e-mail from the plaintiff’s attorneys (if you’re wondering, they got customer e-mail addresses from Hotwire…)

Downgraded, as if it was possible: Ryanair
Just when you think the airline couldn’t go any lower, Ryanair charges a fee to collect your lost-and-found. Even if you’re a nine-year old girl who lost her purse. It’s comical really: Ryanair will take candy from a baby, literally.

Downgraded: Lavender
Update: The controversial and lame American Airlines website for women got a minor redesign, as Meg at the Consumerist noticed. See the before-and-after screenshots above. The criticism must have gotten to them. Gone is the lavender flight search box, though it’s still a dumbed-down version with fewer options than the main search page. Is this progress?

Upgraded: US Airways, Downgraded: Southwestern temperance
The booze is back in the Land of Enchantment! US Airways is once again serving alcoholic drinks on flights to and from New Mexico. Recall that they got busted for serving liquor without a license. Tipple with impunity.

Downgraded: Late night arrivals at Detroit; Upgraded: Odds of a PBOR
It happened again. Passengers were stuck on a plane for hours, bathrooms had no water, etc. A late-arriving Spirit Airlines flight from Cancun couldn’t be processed after landing (at 11 p.m.), because Homeland Security’s Customs/Immigration agents had gone home for the night. It took until 4 a.m. the next day for passengers to be let out. Update: Or the plane landed early! And Customs’ computers were down. And passengers left the plane at 12:30 a.m., if you believe Customs. Or later, depending on who’s telling the story.

Upgraded: Lufthansa first class seating
No preview images yet, but Lufthansa is upgrading their first class cabins, beginning with winter 2008. The new seats were meant to debut with the A380, but given the delivery delays, they’re just rolling them out anyway.

Upgraded, potentially: Baggage screening
Assuming the bill survives a veto threat from President Bush, airports across America could receive new equipment that supposedly screens baggage faster and more accurately than previous versions. Why the veto threat? The bill also contains a provision permitting TSA agents to unionize.

Downgraded: Flights from LAX
United Airlines and Los Angeles World Airports are having a spat about the rent. United says the rent hike is a violation of the lease agreement, but until the dust settles, they’re charging passengers who board a flight at LAX an extra $10 to cover the difference, even though the actual costs to the airline are allegedly a lot less. Now Delta and US Airways have followed suit and raised fares out of LAX by the same $10. Lovely.

Upgraded: Baltimore!
Layover at BWI? Grab a glass of wine at the newest branch of Vino Volo, the chain of in-airport wine bars. Other locations include Washington Dulles, Sacramento, and Seattle. (Via Jaunted)

What happens on Maxjet, stays on Maxjet
All-business class Maxjet now flies from London to Vegas. And this promo photo makes me wish there were a law requiring pilots flying to Vegas to dress like Elvis. Thankyouverymuch.

LAX gets serious about security
LAX isn’t just re-evaluating their security, it’s Israelifying it. Benet Wilson reports that the airport has contracted the Israeli equivalent of the CIA as security consultants. No word if the airport will require El Al-style customer interrogations in order to get on a plane. (Please, no.)

Hotels full of lying, thieving crooks… and that’s the guests
Chris Elliott digs through the raw data in the latest TripAdvisor poll. And whaddaya know, people really do steal towels. 37% of guests under 35 admitted they stole something, while only 15% of the over-50 crowd admitted to it. Note: The numbers only reflect the respondents who admitted it. I’d love to see the numbers of actual items absconded, or the percentage of rooms with missing goods. But who really WANTS that stuff, anyway, five-finger discount or not?

Northwest Airlines mechanics end strike, still don’t work for Northwest
The death of brinksmanship: After 15 long months of striking, Northwest’s mechanics, represented by the AMFA union, called off their pickets. But they’ve long been replaced by scabs. Why call off a strike if their jobs are gone? The airline will give them a severance package now that the strike is over.

Now, according to a growing message board thread on FlyerTalk, United Airlines staff at LAX has apparently been refusing to allow wine in checked luggage.

This is absolutely ridiculous.

While airlines are legally within their rights to impose tougher restrictions on passengers than the TSA demands, it is completely arbitrary to prohibit wine transport in checked luggage, and only at one airport in America. You’re not allowed to carry wine onboard in your hand luggage, so checked luggage is the only legal means. And other airlines clearly don’t have the same restrictions. (Consider these tips for packing and shipping wine when you travel.) Further lesson: Don’t “declare” that you have wine if checking in at United in LAX. And if you’re only carrying one or two bottles, be sure to pack them tightly.

(As an aside, I’ve had surprisingly good experiences shipping fragile/breakable liquids in checked luggage: Flying from Germany to the United States a few years ago, I transported multiple bottles of beer and a couple jars of jam in my suitcase. I had packed it well, using bubble wrap and newspaper. I cleared customs and connected in Detroit, where I had to re-check my suitcase. The TSA opened everything up and shifted the suitcase contents around. But to their great credit, they not only returned the beer and food to the suitcase — they lovingly wrapped things even more, using clear packing tape, and an artfully-placed single band of “TSA inspected” label tape. Photo above.)

As the Cranky Flier rightly suggests, the wine prohibition at LAX demonstrates one of the biggest problems in the relationship airlines have with their customers: Inconsistency. Whether the rules officially vary from airport to airport (e.g., check-in times, luggage policies…) or are seemingly invented by front-line employees (e.g., lounge privileges, wine transportation…), the customer still comes away feeling frustrated. Not a great way to make friends and influence people.

Upgraded, eventually: Plane cleanliness on Delta
Investigative journalism at its finest: The NYT reports that planes aren’t cleaned as often as they used to be. What a surprise! Delta was letting as long as 18 months pass — instead of the traditional 30 days — between deep cleanings of its planes. Thankfully, Delta is going back to monthly cleanings. Hooray for the status quo.

Upgraded: Cheap fares between London and Hong Kong
Startup Oasis International Airlines, previously mentioned here, is officially starting service between London and Hong Kong at deep, deep discounts. $130 each way in coach, $850 in business, taxes extra. Great fare.

Upgraded, barely: United.com
United.com, long overdue for an update, is live beta-testing its new site. The changes are incremental, and nothing new for other airlines’ customers, but still mostly positive. Welcome to 1999! Positive changes: award search is better, with a full-month award availability chart, and you can change seats for booked flights. Negatives: You can seemingly only buy UA-coded flights, and the award booking engine still doesn’t cover partner airlines. Yawn.

Downgraded: Lounges at LAX
The couches and cocktail tables have given way for the wrecking ball. Lounges in the Tom Bradley international terminal at LAX were demolished, and all airlines’ customers are being herded into temporary mega-lounges (one for first, one for business). Moo.

Upgraded: Airline snack resources
Looking for more information about the minimal snacks on board flights these days? You’re in luck. CheapFlights has collected the price of ham sandwiches and gin-and-tonics on European airlines. Compare and save. And if you prefer the free bags of peanuts, pretzels, or snack mix, then you’re in luck. Someone has a review site devoted to these little freebies. Viva the internets.
(via Road Gladiator)

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