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	<title>Upgrade: Travel Better &#187; flight delays</title>
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	<link>http://www.upgradetravelbetter.com</link>
	<description>Living the first class life -- at coach prices</description>
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		<title>Will late flights mean cash fines?</title>
		<link>http://www.upgradetravelbetter.com/2007/10/24/will-late-flights-mean-cash-fines/</link>
		<comments>http://www.upgradetravelbetter.com/2007/10/24/will-late-flights-mean-cash-fines/#comments</comments>
		<pubDate>Thu, 25 Oct 2007 01:59:27 +0000</pubDate>
		<dc:creator>Mark Ashley</dc:creator>
				<category><![CDATA[airlines]]></category>
		<category><![CDATA[flight delays]]></category>
		<category><![CDATA[regulation]]></category>

		<guid isPermaLink="false">http://www.upgradetravelbetter.com/2007/10/24/will-late-flights-mean-cash-fines/</guid>
		<description><![CDATA[Late for a very important date?  Everyone moans about airline delays, and now the U.S. Department of Transportation is using the only language it knows will make the airlines perk up and listen: Money.
Following an investigation into consistently-late flights, the DOT has threatened to fine those airlines who are operating the worst-offending flights.
But don&#8217;t [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.upgradetravelbetter.com/wp-content/uploads/2007/10/laterabbit.gif" title="laterabbit.gif"><img align="left" src='http://www.upgradetravelbetter.com/wp-content/uploads/2007/10/laterabbit.gif' alt='laterabbit.gif' title="Will late flights mean cash fines?" /></a>Late for a very important date?  Everyone moans about airline delays, and now the U.S. Department of Transportation is using the only language it knows will make the airlines perk up and listen: Money.</p>
<p>Following an investigation into consistently-late flights, the DOT has <a href="http://edition.cnn.com/2007/TRAVEL/10/24/airline.delays.faa.ap/" target="_blank" rel="nofollow" class="liexternal">threatened</a> to fine those airlines who are operating the worst-offending flights.</p>
<p><strong>But don&#8217;t believe the hype.</strong>  This is great PR for the government, making it sound like they&#8217;re really going after the delays that plague American airports.  But if reports are accurate, then these &#8220;fines&#8221; are a lot of hot air: <em>Only 26 flights</em> meet the apparent standard for fines, by being late at least 15 minutes at least 70 percent of the time.  26.  Two-six.  But over 25 percent of ALL flights arrived late between January and August of 2007.  26 flights, or about 26 percent?  Quite a difference.</p>
<p>Plus, count on the operating airlines to muck with the statistics.  If flight 421 is consistently late, then they&#8217;ll change the flight number to 133 and restart the clock.  Poof!  Problem solved!</p>
<p>Fines, primetime landing fees, or other financial instruments <em>might</em> reduce delays, but the program as proposed isn&#8217;t going to do much for travelers.</p>
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		<title>Finding the real reason for delays</title>
		<link>http://www.upgradetravelbetter.com/2007/10/14/finding-the-real-reason-for-delays/</link>
		<comments>http://www.upgradetravelbetter.com/2007/10/14/finding-the-real-reason-for-delays/#comments</comments>
		<pubDate>Mon, 15 Oct 2007 01:13:00 +0000</pubDate>
		<dc:creator>Mark Ashley</dc:creator>
				<category><![CDATA[advice]]></category>
		<category><![CDATA[airlines]]></category>
		<category><![CDATA[flight delays]]></category>
		<category><![CDATA[tips]]></category>
		<category><![CDATA[travel]]></category>

		<guid isPermaLink="false">http://www.upgradetravelbetter.com/2007/10/14/finding-the-real-reason-for-delays/</guid>
		<description><![CDATA[
If a flight is delayed and it&#8217;s not due to weather, you may be due for some compensation, according to the airline&#8217;s contract of carriage.  But if the delay can be attributed to weather, you&#8217;re out of luck.  Guess what they&#8217;ll try to blame&#8230;  So how do you find the truth?
Following on [...]]]></description>
			<content:encoded><![CDATA[<p><center><img src='http://www.upgradetravelbetter.com/wp-content/uploads/2007/10/dtw.jpg' alt='dtw.jpg' title="Finding the real reason for delays" /></center>
<p>If a flight is delayed and it&#8217;s not due to weather, you may be due for some compensation, according to the airline&#8217;s contract of carriage.  But if the delay can be attributed to weather, you&#8217;re out of luck.  Guess what they&#8217;ll try to blame&#8230;  So how do you find the truth?</p>
<p>Following on Scott McCartney&#8217;s <a href="http://online.wsj.com/article/SB119188690350452817.html.html?mod=home_personal_journal_left" target="_blank" class="liexternal">review</a> of various flight status services, Gary Leff <a href="http://blogs.flyertalk.com//blogs/viewwing/archives/2007/10/checking_the_st.html" target="_blank" class="liexternal">offers</a> a great, if counterintuitive, tip for finding the real cause of delays: <strong>Use the airline&#8217;s cargo website.</strong></p>
<p>For some reason, <em>some</em> airlines offer the <em>real</em> reason for flight delays to their cargo customers, but not their passengers.  But not all airlines do this.   In my experience, <a href="http://www.unitedcargo.com/" target="_blank" class="liexternal">United</a> and <a href="https://www.aacargo.com/" target="_blank" class="liexternal">American</a> cargo sites offer reasons for delays &#8212; reasons which may differ from the regular airline site.  If you&#8217;re delayed, log in and check both the regular and cargo sites to see why.  If it&#8217;s not weather, print-screen, then start negotiating with the gate agent.</p>
<p>Unfortunately, <a href="http://www.cargo.nwa.com/" target="_blank" class="liexternal">Northwest</a>, <a href="http://cargo.cocargo.com/cargo/" target="_blank" class="liexternal">Continental</a>, and <a href="http://www.swacargo.com/" target="_blank" class="liexternal">Southwest</a> cargo sites don&#8217;t seem to give any different info than their passenger sites.  <a href="http://www.delta.com/business_programs_services/delta_cargo/" target="_blank" class="liexternal">Delta</a> and <a href="http://www.usairways.com/awa/content/traveltools/cargo/default.aspx" target="_blank" class="liexternal">US Airways</a> cargo sites don&#8217;t even give flight tracking.</p>
<p>If the cargo route fails you, or if you&#8217;re looking for some all-purpose flight tracking, I generally recommend flightstats.com and flightaware.com.  <a href="http://www.flightstats.com/" target="_blank" class="liexternal">Flightstats</a> offers great, detailed information on everything from gate information to runway statistics.  <a href="http://www.flightaware.com/" target="_blank" class="liexternal">Flightaware</a> offers snappy live-updating maps and route information for the actual flight en route, but less practical info for the person actually traveling.  </p>
<p>(<a href="http://flickr.com/photos/eschipul/699885022/" target="_blank" class="liexternal">image</a>)</p>
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		<slash:comments>6</slash:comments>
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		<item>
		<title>The &#8220;D&#8221; in &#8220;DC-9&#8243; stands for &#8220;delay&#8221;</title>
		<link>http://www.upgradetravelbetter.com/2006/09/17/the-d-in-dc-9-stands-for-delay/</link>
		<comments>http://www.upgradetravelbetter.com/2006/09/17/the-d-in-dc-9-stands-for-delay/#comments</comments>
		<pubDate>Sun, 17 Sep 2006 21:02:00 +0000</pubDate>
		<dc:creator>Mark Ashley</dc:creator>
				<category><![CDATA[Northwest Airlines]]></category>
		<category><![CDATA[airlines]]></category>
		<category><![CDATA[flight delays]]></category>
		<category><![CDATA[travel]]></category>
		<category><![CDATA[dc-9]]></category>

		<guid isPermaLink="false">http://upgradetravelbetter.com/?p=325</guid>
		<description><![CDATA[Northwest Airlines is famous for flying around planes that haven&#8217;t been built in decades.  Their DC-9s and DC-10s may be classic, old-school aircraft, but the age is really starting to show.
The hardcore aviation insiders at IAG ran some numbers on Northwest&#8217;s fleet, and find that some of the oldest planes are causing some of [...]]]></description>
			<content:encoded><![CDATA[<p>Northwest Airlines is famous for flying around planes that haven&#8217;t been built in decades.  Their DC-9s and DC-10s may be classic, old-school aircraft, but the age is really starting to show.</p>
<p>The hardcore aviation insiders at IAG <a href="http://iagblog.blogspot.com/2006/09/fleet-news-northwest-airlines-aging.html" target="_blank" class="liexternal">ran some numbers</a> on Northwest&#8217;s fleet, and find that some of the oldest planes are causing some of the worst delays.</p>
<p>One single plane was responsible for <strong>2564 minutes of delays</strong> alone, year to date.</p>
<p>This isn&#8217;t really a surprise, considering that the DC-9 hasn&#8217;t been built since October 1982, but the airline should really start looking at replacing these tired old birds.</p>
<p>Unfortunately, there&#8217;s no way for Northwest&#8217;s travelers to know which individual aircraft will be operating on their route, so you can&#8217;t avoid the worst planes.  But you might try avoiding the DC-9s as a general rule, unless you&#8217;re into vintage aircraft.  Or you&#8217;re into delays.</p>
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		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Airport delays mean blog delays</title>
		<link>http://www.upgradetravelbetter.com/2006/09/11/airport-delays-mean-blog-delays/</link>
		<comments>http://www.upgradetravelbetter.com/2006/09/11/airport-delays-mean-blog-delays/#comments</comments>
		<pubDate>Mon, 11 Sep 2006 10:10:00 +0000</pubDate>
		<dc:creator>Mark Ashley</dc:creator>
				<category><![CDATA[airports]]></category>
		<category><![CDATA[announcements]]></category>
		<category><![CDATA[flight delays]]></category>
		<category><![CDATA[travel]]></category>

		<guid isPermaLink="false">http://upgradetravelbetter.com/?p=316</guid>
		<description><![CDATA[If you&#8217;re lucky, you&#8217;ll be getting a guest blogger today.  I&#8217;m flying to Denver and then to Chicago-O&#8217;Hare, both of which are experiencing delays.  Checking the FAA&#8217;s airport delay page &#8212; here &#8212; you can see the periodically-updated status for major airports.
As an added bonus, the Denver status page reads:
Due to CAT III&#8217;S [...]]]></description>
			<content:encoded><![CDATA[<p>If you&#8217;re lucky, you&#8217;ll be getting a guest blogger today.  I&#8217;m flying to Denver and then to Chicago-O&#8217;Hare, both of which are experiencing delays.  Checking the FAA&#8217;s airport delay page &#8212; <a href="http://www.fly.faa.gov/flyfaa/usmap.jsp" target="_blank" class="liexternal">here</a> &#8212; you can see the periodically-updated status for major airports.</p>
<p>As an added bonus, the Denver status page reads:</p>
<blockquote><p>Due to CAT III&#8217;S ARE RELEASED, there is a Traffic Management Program in effect for traffic arriving Denver International Airport, Denver, CO (DEN).</p>
</blockquote>
<p>Huh?  Wikipedia <a href="http://en.wikipedia.org/wiki/Instrument_Landing_System" target="_blank" rel="nofollow" class="liwikipedia">tells me</a> that &#8220;Cat III&#8221; has to do with instrument landing systems, but I have no idea what this really means.  (Any pilots out there want to explain it in comments?)  Hey, FAA, how about a glossary?</p>
<p>We&#8217;ll see where I end up tonight.  Wish me luck.</p>
]]></content:encoded>
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		<slash:comments>2</slash:comments>
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		<item>
		<title>Getting more accurate flight tracking</title>
		<link>http://www.upgradetravelbetter.com/2006/09/08/getting-more-accurate-flight-tracking/</link>
		<comments>http://www.upgradetravelbetter.com/2006/09/08/getting-more-accurate-flight-tracking/#comments</comments>
		<pubDate>Fri, 08 Sep 2006 10:13:00 +0000</pubDate>
		<dc:creator>Mark Ashley</dc:creator>
				<category><![CDATA[FlightAware]]></category>
		<category><![CDATA[airlines]]></category>
		<category><![CDATA[flight delays]]></category>
		<category><![CDATA[travel]]></category>

		<guid isPermaLink="false">http://upgradetravelbetter.com/?p=315</guid>
		<description><![CDATA[Yesterday, the Consumerist featured a letter from a person frustrated by US Airways&#8217; website.  It wasn&#8217;t the booking engine or the new site layout that got her juices going: It was the flight status page:
I hit the US Air website. It said that the flight had taken off 3 minutes before it was scheduled [...]]]></description>
			<content:encoded><![CDATA[<p>Yesterday, the Consumerist <a href="http://www.consumerist.com/consumer/unknown/us-airways-flight-723-unknown-199005.php" target="_blank" class="liexternal">featured</a> a letter from a person frustrated by US Airways&#8217; website.  It wasn&#8217;t the booking engine or the new site layout that got her juices going: It was the flight status page:</p>
<blockquote><p>I hit the US Air website. It said that the flight had taken off 3 minutes before it was scheduled to and had landed exactly on time, although the status was &#8220;UNKNOWN&#8221;. For the next hour that &#8220;UNKNOWN&#8221; label, as I refreshed and refreshed, worried me more and more. I&#8217;m picturing all sorts of horrible things. Still no call from husband. I start planning my life as a single mother, when finally at 3:20PM, I got a call from him, saying he was finally on the ground. I asked how that could be since he&#8217;d taken off on time. He told me that the plane did not leave on time, and that it was about 11AM before they took off.</p></blockquote>
<p>While most seasoned travelers would say the letter-writer overreacted, even in the current culture of fear, the author probably had some reason to be scared.  After all, when airlines experience &#8220;incidents&#8221; they often remove the flight from the airport monitors and online status pages.  But of course programming errors happen, and thankfully the &#8220;unknown&#8221; flight was just delayed.</p>
<p><center><a href="http://photos1.blogger.com/blogger/759/2251/1600/unknown.jpg" target="_blank"><img border="0" src="http://photos1.blogger.com/blogger/759/2251/320/unknown.jpg" title="Getting more accurate flight tracking" alt="unknown Getting more accurate flight tracking" /></a></center><br />
What should the upset letter writer have done?  How do you cross check this information?  Outsource.</p>
<p>Never just rely on the airline&#8217;s own website for flight status.  Instead, check out <a href="http://www.flightaware.com/" target="_blank" class="liexternal">FlightAware</a>, the site devoted to tracking all flights in American airspace.  You&#8217;ll see the actual time of takeoff, landing, a neat map of the flight route, and some dorky data on speed, altitude, etc.</p>
<p>But most importantly, FlightAware reports two different pieces of information than most airline websites: Wheels-up and wheels-down times.  Airlines categorize flights by the times the plane is out, up, down, and in.  &#8220;Out&#8221; and &#8220;in&#8221; refer to the departure and arrival <strong>at the gate</strong>.  &#8220;Up&#8221; and &#8220;down&#8221; refer to the takeoff and landing on the runway.</p>
<p>Instead of fretting about the &#8220;missing&#8221; flight on the US Airways site, the reader could have seen that the plane was delayed, but airborne.</p>
<p><center><a href="http://photos1.blogger.com/blogger/759/2251/1600/flightaware.jpg" target="_Blank"><img border="0" src="http://photos1.blogger.com/blogger/759/2251/320/flightaware.jpg" title="Getting more accurate flight tracking" alt="flightaware Getting more accurate flight tracking" /></a></center><br />
If I&#8217;m picking someone up at the airport, I always check both the airline&#8217;s status page, and then check FlightAware to see how far out the plane really is.</p>
<p>Extra bonus: With FlightAware, you can even track private jets, charters, and UPS or FedEx flights &#8212; though I&#8217;m not sure you really need to track your shipment that way&#8230;  (It&#8217;s probably especially handy for private jets.)</p>
<p>Creating a free login on the site also lets you automatically refresh the live map of the actual flight route. You also get access to historical wheels up/down times, (not just the gate departure/arrival times) if you want to see how much time the flight actually spends in the air.  The maps are fun &#8212; hours of dorky procrastinatory fun!</p>
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