Dollar Rent-a-Car’s $2 insult
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Rental car add-on fees are already out of hand. But leave it to a Dollar Rent A Car franchisee in New Hampshire to kick it up a notch:
Some rental car locations are charging an extra fee to consumers who return their cars with a full tank. This “top-off fee” is being charged even if consumers present evidence they have that the tank is full.
Wow. Just… wow. Charging extra for a full tank??! Every time you think they’ve tapped out the possibilities for new fees, they come up with a new one.
And it was in the fine print of the e-mail confirmation that was e-mailed to the customer:
“Gasoline Policy: Vehicle must be returned with full tank or local refueling charge applies. If car is returned full a $2.00 top off fee will be applied.”
Topping off what, exactly? It’s full!
This isn’t a standard policy across any and all Dollar locations. Rather, “the fee was being test-marketed by Dollar at select locations in New England.” Well, great, then.
Note to Dollar Rent-a-Car: Customers don’t care if it’s a franchisee or a corporate-owned site. They just care that they’re getting screwed. If it’s the Dollar name on the door, customers will blame you.
If you want to charge a higher rate, fine, but don’t BS the customer with charges for fuel they aren’t using.
Related:
- Low mileage, high surcharges
- Car rental companies find new and innovative ways to screw good drivers
- Car rental companies hate New Yorkers — unless they live in Manhattan or Staten Island
- Wanted: Kinder, gentler gouging?
- Reader mail: What happened to car rental late-return grace periods?
- Rental car agent blows smoke up my backside, redux
(via Consumerist)
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