Archive for the 'Delta Air Lines' Category

Airline policy change roundup: Sayonara standby, ta-ta travel clubs, and go green(er)

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Northwest axes its standby program
While yesterday’s guest blogger Tyler Colman couldn’t hop on the earlier flight of his choice on American Airlines, he should thank his lucky stars that American still actually has free standby as an option.

Today, with a press release that trumpets the good news and buries the sad reality, Northwest proudly proclaimed the expansion of its “FlyNow option,” which allows travelers to confirm flight changes on the day of travel for a $25 fee. But here’s the real nitty-gritty:

Northwest WorldPerks Elite customers will still maintain the ability to stand by for alternate flights throughout the entire day of departure and will not incur a fee if a seat becomes available. Beginning April 24, all other customers traveling on non-refundable tickets will be charged a $25 fee for same day flight changes, whether boarding via standby status or confirming through the FlyNow option. The $25 fee for boarding via standby status replaces the current option that allows non-Elite customers traveling on non-refundable tickets to stand by for eligible flights at no cost.

Bottom line: Free standby is gone at Northwest, much like it’s no longer available at US Airways. You’ll pay $25 to confirm, or to standby. Why isn’t there a discount for the non-guaranteed standby option?? (Hat tip to reader Sarah in the comments!)

United kills Silver Wings Plus and Ameniti
United has pulled the plug on its two travel clubs. Silver Wings Plus, aimed at seniors, and Ameniti, targeting paying business and first class flyers, are closing shop at the end of June 2007. Ameniti was fairly short-lived, but Silver Wings Plus was around forever. The clubs each cost money to join and provided discounts for certain tickets. (Ameniti gave free companion tickets on full-fare tickets.) But therein was the problem. Much like learning the rules of a frequent flyer program seems to require an advanced degree, the rules for getting the benefit of these clubs weren’t always obvious. Members will receive prorated membership fee refunds. (Thanks to reader Richard!)

Delta to offer carbon offsets
Travelers feeling guilty about the carbon emissions spewing out of their plane’s jet engines will be able to buy carbon offsets through the Delta website beginning June 1. It won’t be mandatory, like all-business class Silverjet requires. It’s more like Expedia and Travelocity’s optional offsets.

Some seat changes on American cost $15
Bought your American Airlines ticket from a travel agent or website other than aa.com? Then you’ll pay $15 to change your seat assignment over the phone with the airline. Seat changes via the American website are still free.

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Mile Mania: Three offers to boost your frequent flyer balances

blue-green-baltic.jpgThree offers that might help you if you’re looking to beef up your frequent flyer account.

(Don’t forget to spend some of those miles, too, you know… They don’t earn interest!)

1) Delta
Airlines have a bajillion partners through whom you can earn miles, and Delta is adding an incentive for you to spend your cash with Delta partners. Register here. Then, through May 31, you’ll get 5000 bonus miles for every set of 5 Delta SkyMiles partners you transact with, up to a 25,000-mile bonus.

2) US Airways
Reader Matthew points to this promo from online bank Netbank for new customers opening accounts:

4000 Dividend miles for opening a netbank checking account and keeping a minimum average daily balance of $500 USD for 1 month. Miles arrive 4-6 weeks after this. They have a similar promotion for their CD and money market products, but each requires more cash. Offers CAN be used in combination for a total of up to 13,000 miles. Not sure if miles arrive in lump sum or if they’re given over time.

Miles are not elite-qualifying, so you won’t hit Gold or Chairman’s Preferred any faster this way. But they’re still redeemable miles. (Thanks Matthew!)

3) United
This isn’t a new offer. In fact, it dates back to October. But I get asked about this semi-regularly, and the fact that it’s still ongoing amazes me. Chase is still offering the United Mileage Plus Visa with no annual fee for the first year, and with a whopping 25,000 bonus miles. If you’re looking for a Visa for your business, they have a 1-year no-fee card with 25,000 bonus miles for commercial accounts, too. See here for the latter card. Previously posted here in slightly greater detail.

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Upgrades and Downgrades — April 12, 2007 — American’s website, more stranded passengers, wine and spirits, and more

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Downgraded: Lavender
Update: The controversial and lame American Airlines website for women got a minor redesign, as Meg at the Consumerist noticed. See the before-and-after screenshots above. The criticism must have gotten to them. Gone is the lavender flight search box, though it’s still a dumbed-down version with fewer options than the main search page. Is this progress?

Upgraded: US Airways, Downgraded: Southwestern temperance
The booze is back in the Land of Enchantment! US Airways is once again serving alcoholic drinks on flights to and from New Mexico. Recall that they got busted for serving liquor without a license. Tipple with impunity.

Downgraded: Late night arrivals at Detroit; Upgraded: Odds of a PBOR
It happened again. Passengers were stuck on a plane for hours, bathrooms had no water, etc. A late-arriving Spirit Airlines flight from Cancun couldn’t be processed after landing (at 11 p.m.), because Homeland Security’s Customs/Immigration agents had gone home for the night. It took until 4 a.m. the next day for passengers to be let out. Update: Or the plane landed early! And Customs’ computers were down. And passengers left the plane at 12:30 a.m., if you believe Customs. Or later, depending on who’s telling the story.

Upgraded: Lufthansa first class seating
No preview images yet, but Lufthansa is upgrading their first class cabins, beginning with winter 2008. The new seats were meant to debut with the A380, but given the delivery delays, they’re just rolling them out anyway.

Upgraded, potentially: Baggage screening
Assuming the bill survives a veto threat from President Bush, airports across America could receive new equipment that supposedly screens baggage faster and more accurately than previous versions. Why the veto threat? The bill also contains a provision permitting TSA agents to unionize.

Downgraded: Flights from LAX
United Airlines and Los Angeles World Airports are having a spat about the rent. United says the rent hike is a violation of the lease agreement, but until the dust settles, they’re charging passengers who board a flight at LAX an extra $10 to cover the difference, even though the actual costs to the airline are allegedly a lot less. Now Delta and US Airways have followed suit and raised fares out of LAX by the same $10. Lovely.

Upgraded: Baltimore!
Layover at BWI? Grab a glass of wine at the newest branch of Vino Volo, the chain of in-airport wine bars. Other locations include Washington Dulles, Sacramento, and Seattle. (Via Jaunted)

Short hops — February 9, 2007 — Airlines troubled by alcohol, larceny, and volcanoes

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Maybe US Airways does have a liquor problem…
Maybe New Mexico’s recent restrictions on US Airways’ serving liquor on flights to and from the state had something to do with company CEO Doug Parker. The executive has apparently been busted for driving under the influence, perhaps after downing one too many mini-bottles from the drink cart. Maybe he should have had a cup of the God-awful “Ma Parker’s roast” coffee that his airline served instead. (Then again, that swill will drive anyone to drink.)

Delta looks the other way
What does Delta owe you if you PROVE that one of their baggage handlers stole a camera out of your suitcase? Nothing! The Consumerist has the story of a sleuthing passenger who tracked down his stolen camera on eBay, got the seller (a Delta employee) arrested (and fired!), and even got his camera back. But he didn’t get an apology voucher from Delta. The airline argues that they’re even. He got his camera back, and they got him from point A to point B, and so he’s due nothing. No mention of the fact that their own staff ripped him off, causing him countless hours of hassle and endless frustration. Jeez, throw the guy a bone! Apologize and give him a coupon!

Oh sure, blame the volcano
Flashback to 1982: A British Airways 747 loses power in all four of its engines, and starts going down. Miraculously, it doesn’t crash and everyone survives. The culprit: volcano ash. It’s a fascinating tale, and a good way to start the weekend. (via David Rowell)

Pilots packing heat: Captain Bernard Goetz wishes you a pleasant flight
The U.S. State Department and Homeland Security are trying to get more countries to allow American pilots to carry guns when they fly internationally. ( “Who’s Bernard Goetz?” See here.)

Reminder: Travvies Nominations close Monday morning, bright and early
Just a short reminder that nominations for the Travvies — the awards for the best travel blogs — end Monday. Then the nominations will be sent off to the judges, who will pick the finalists. Public voting starts just over a week later. Thanks to everyone for all the great nominations so far! Click here for the nomination start page, or click on the award categories in the sidebar.

Keep your points alive: simple survey adds 2 years’ life to your Delta account

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A prevailing (and irritating) trend in loyalty programs is the shortening of your points’ lifespan. If your balance is stagnant, then you’re increasingly at risk of losing your account entirely.

For example, United and US Airways recently revised their rules to make points on stagnant accounts expire after 18 months. Delta does the same after 2 years. Air Canada is the worst, with activity required at least once every twelve months, and, in a slap in the face to loyal customers, expiring your points after 7 years, even if you’re an active account holder.

Sure, you can keep your balance alive by having any kind of activity — including redemption — on your account. Credit a withering account with a car rental, an online purchase through an airline mall, etc.

Even better: Fill out a silly survey and get some points to restart the clock, without parting with any of your money.

That’s just what you can do with Delta, breathing new life into your stale account: The “Insider Opinion” survey asks one single question (the questions rotate periodically) and rewards you with a quick and easy 250 points. CORRECTION: These points will NOT restart the clock on your Delta miles, after all. As Gary correctly caught and noted in comments, they are coded as a bonus, and thus don’t count toward expiration calculation. Mea culpa. Expiration rules are here.

Bonus:
InterContinental Hotels’ Priority Club (which includes the Holiday Inn hotels, too) doesn’t have an expiration date on their points (yet), but have a free-point survey anyway: it’s a fairly short (4 screens?) survey for 250 easy points: click here.

Got free surveys for other programs or alternate ways to restart your point clock? Post ‘em in comments.

Related:
- United cuts the lifespan of frequent flyer miles
- Air Canada joins race to the bottom on frequent flyer miles

US Airways throws in the towel on Delta merger

It’s o-vah.

US Airways is giving up in its efforts to merge with Delta. Delta’s creditors are backing management’s efforts to emerge as a standalone company, and the airline has lined up exit financing.

Will US Airways go after someone else? Maybe. Northwest, the obvious next choice, says it doesn’t want a merger partner. There are other combinations to watch, too. Midwest rejected AirTran’s bid. United and Continental keep coming up as possible suitors, and United’s CEO mentions his desire for consolidation anytime he sees an open mike.

The failure of US-DL may mean that the immediate rush to mergers is over, but I’m sure we’ll see a merger of some kind announced before the year is out.

For now, though, nothing has changed.

Related:
- Reader mail: What will airline mergers mean to consumers?
- Here we go again: Airline merger madness, back in the news
- US Airways bids for Delta

Short hops — January 29, 2007 — The war on runways, skycaps, and horse meat, to name a few

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The war on runway safety
Bangkok’s new Suvarnabhumi Airport hasn’t worked out as everyone hoped, with cost overruns, insufficient bathrooms, and shoddy workmanship. But now, by virtue of its failure to renew its safety certificate, it’s officially unsafe. Runways have been plagued with cracks and debris. (You’ll be pleased to know that the airport is still operating as normal. Nice. Wouldn’t want to let safety get in the way of the schedule!)

The war on skycaps
Skycaps at Boston’s Logan Airport have filed a class action lawsuit against American Airlines. The suit alleges that the airline’s policy of charging $2 per bag for curbside check-in is cutting into the skycaps’ tips. Indeed, many people assume the fee goes to the skycap, but it actually goes to the airline. The fees exist at plenty of other airports and with plenty of other airlines. Will more skycaps organize and sue?

The war on horse meat
I really don’t know what to make of this. “American Airlines and Delta Air Lines said early Thursday afternoon that they had suspended transport of horse meat to overseas markets – mainly France, Belgium and Japan – where it is consumed.” Horse butchers are angry. It’s a long story.

The war on fusion cuisine
Japan’s Ministry of Agriculture will soon travel the world, inspecting Japanese restaurants and certifying their authenticity. I realize that this is as much cultural nationalism as it is a marketing device, but it’s moronic. California rolls aren’t authentic to Japan, but they’re a standard of sushi restaurants in America. Deal with it. It’s a globalized world, and the notion of a “pure” cultural product is a sham. And it’s been a sham for some time. We’ve been globalizing for hundreds of years. (The spice trade, anyone?) But if the Japanese taxpayer wants to pay for this culinary boondoggle, have at it. (Thanks Dr. Vino!)

The war on broken in-flight entertainment
I get as irritated as the next guy when the audio-video system is broken on a long flight, but attacking the staff is probably not the way to go. Customers on board several Qantas aircraft that have been experiencing technical trouble with their video system “are becoming openly abusive and threatening” to flight attendants in flight. Not cool. Better bring a book.

The war for Delta
US Airways really, really, really, really, really wants to buy Delta. They’re now offering to raise their offer by another $1 billion if the creditors agree to postpone a meeting to discuss Delta’s in-house restructuring. Wake me up when this is over.

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Short hops — January 18, 2007 — Frequent flyer miles, free stuff, and William Shatner

Miles Part 1: United Airlines alters its online booking bonus
Say goodbye to the 1000-mile booking bonus on United.com. It’s been revised to 500 miles for the roundtrip. BUT… while they taketh away, they also now giveth an online booking bonus of 250 miles for one-way trips, and 500 for circle-trips and open-jaws. Unfortunately, they still aren’t plugging the codeshare hole: If ANY of your flights are on a United codeshare partner (other than United Express or Ted) or if the itinerary includes any connections on another airline, you won’t get the bonus. Asinine.

Miles Part 2: Delta limits your routings for frequent flyer mile redemptions
When you’re trying to get from point A to point B, nonstop flights are usually the preference. But if you’re cashing in miles to travel halfway ’round the world, it’s sometimes nice to break up the trip a little, even if only for one night, to spend a little time in a city along the way. (On international routings, many programs allow you to break up the trip without penalty if there are less than 24 hours layover.) Delta is making such itineraries harder to create. Domestic itineraries will be limited to two stops each way, and international itineraries max out at three stops. If you’re not flying from a major hub, this might affect you more than you think. Gary Leff has the lowdown.

Miles Part 3: US Airways ending partnership with Qantas
Frankly, I’m amazed this hasn’t ended earlier, since US Airways is in Star Alliance and Qantas is in oneworld. As USA Today’s Ben Mutzabaugh reports, you’ll have until February 28 to earn US Airways miles on Qantas. February 28 is also your deadline for booking Qantas award tickets with US miles, though your deadline for flying on that ticket is January 31, 2008.

Free gold status with Hilton?
Not sure if this will work, but Gary Leff (again!) offers a possible way to get Hilton Gold for free. Use this link and enter code EMOD.

Free dream vacation?
CondeNast Traveler’s Wendy Perrin invites you to submit a description of your dream vacation. The winner gets what they ask for. Be creative!

shatner-transformed-man.jpgJanuary 18 is William Shatner Travel Blog Appreciation Day
Not sure why, but two — count ‘em, two! — separate blogs written by journalists draw lessons on the travel world by reference to William Shatner. Coincidence, or providence? Benet Wilson invokes the prime-time Shatner in discussing the TSA, while Chris Elliott salutes “The Shat” and his Priceline-hawking skill. I have no relevant Shatner link-ups to make, so I’ll just slap up an image of his amazing 1968 album, The Transformed Man. Update: Shatner’s album has been remastered and re-released! Wow. His renditions of “Lucy in the Sky With Diamonds” and “Mr. Tambourine Man” are legendary. Here’s the reprint at Amazon.com. (aff. link)

Chicago area to Phoenix area for $1
New discount airline SkyValue is offering $1 tickets from Chicago-Gary Airport (in Gary, Indiana) to Mesa Williams Gateway Airport (outside of Phoenix). Kickin’ it Ryanair style! Alas, the $1 flights are only available on January 24, but return flights are only $79 plus taxes. And the taxes are low, since neither airport seems to charge a passenger service fee. I found (but didn’t buy) long-weekend roundtrip tickets for $91.80 per person, all-in. SkyValue flies Boeing 737-800 jets. Their website is jaw-droppingly horrendous, like it was designed by a teenager in 1996. (via CheapFlights)

FedEx installs first anti-missile system on a commercial jet
We may not be safe from missile attacks in the air, but our overnight deliveries are. The first anti-missile system on a plane was just installed.

“Singapore Girls”: A sexist stereotype or a national treasure?
Regardless of your stand, Singapore Airlines’ flight attendants may be undergoing a makeover.

If you thought hotel pay-per-view was racy now…
…Just wait until they start offering live-action pay-per-view. It’s coming.

Who will merge with Delta? FareCompare is polling.

delta-logo.gifThe good folks over at FareCompare want to know what you think will happen to Delta in the great merger game, so they’ve set up a poll. It’s not quite making book on the outcome, but they’re trying to see what the public thinks will happen.

(And no, the TradeSports/Intrade people haven’t set up a wager for airline mergers. Yet.)

Click here for the poll.

Shuffle up and deal: Delta introduces mix-and-match award tickets

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Though Delta Air Lines recently cut the lifespan of its miles by a full year for inactive accounts, they’ve made a positive move to the SkyMiles program by introducing mix-and-match awards.

The new policy means that you can book a first-class ticket on the outbound flight, and coach on the return. Or a “saver” award on the outbound, and an “anytime” award for the return.

Previously, if you could snag a saver ticket for one flight but not the other, you’d still be stuck paying twice the miles at the “SkyChoice” tier, or not using miles at all. Obviously, getting the lower rate remains the best option, but if that fails, this new flexibility is a good option to have.

Continental has already offered such an feature for some time. Offhand, I’m not aware of any other airlines that do. (Please correct me in comments if I’m missing someone.) Come on, United, American, etc… Step up!

Bottom line: Delta flyers have more redemption options, and that’s a very good thing.

Here we go again: Airline merger madness, back in the news

continental-united.jpgAirline mergers are headlining the news again today, with United and Continental in early discussions, and with AirTran’s offer for Midwest Airlines confirmed (but declined). This of course comes on top of the US Airways offer for Delta, which Delta is resisting.

So consolidation is afoot. Like lemmings, the airlines run off the cliff, hoping to grow bigger. My feelings on mergers like this are negative, and I’ll just repeat part of an earlier post, when Continental and United were first being bandied about as potential merger partners:

But the bottom line for travelers doesn’t look good. Planes are full, demand is there, and airlines are eking out a profit, even with high oil prices. When airlines say there’s too much capacity, it just means that they want to charge more. A merger would drive out competition and increase prices — at ALL airlines, not just United-Continental. Not to mention the mess that could arise from merging two frequent flyer programs. I’m wary of a merger, and hoping it doesn’t happen.

That said, the counterargument suggests that consolidation will breed the rise of new competitors, or the expansion of other carriers to fill the void (and higher prices) in the wake of mega-mergers.

Possible, and probable in the long run, but in the short to medium run, mergers like this aren’t pro-consumer. They’re pro-Wall Street, and pro-airline executives, and that’s about it.

Upgrades and Downgrades — December 2, 2006

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Upgraded: French-sounding names
All-business class startup airline Elysair, who will fly from Newark to Paris-Orly, decided at the last minute to change its name to “L’Avion.” (”The airplane” in French.) Why the change? It sounded more French. I guess this explains why, as recently as last week, their website was so… comment dit-on… crappy. Service, in the same vein as Maxjet, Eos, and Silverjet, allegedly begins December 27, but the newly-minted website isn’t ready to accept reservations yet…

Downgraded: British Airways
The apparent murder of a former Russian spy with polonium 210 has been big news. (FYI, though fingers are pointing toward Russia, the element isn’t necessarily weaponized. While small amounts are found in cigarettes, you can, in fact, buy some for $69 on the internet.) On top of it all, three British Airways planes have tested positive for the radioactive element. Affected: 221 flights, carrying 33,000 passengers and coming into contact with 3,000 airline employees on the ground or in the air. British health authorities say there’s no health risk, but I sure wouldn’t be thrilled to find my flight on the list. Click here to see if you flew on one of the flights, from the BA site.
UPDATE: BA has pulled the flight information from its website, stating that there was no health risk, so presumably there’s no longer a need to let people know if they were among the 30,000. Tsk tsk. No worries: The Seattle Times has the list.

Downgraded: Kids on Alaska Airlines
As of November 1, Alaska Airlines has stopped selling children’s fares at a 33% discount.

Upgraded: Competition between Chicago and New York
Delta is increasing service between New York area airports and Chicago, in a big way, including a “shuttle-style” service from LaGuardia. This comes as jetBlue starts up JFK-O’Hare service in the new year. That means American, United, Delta, jetBlue, and ATA all fly between the two cities. Viva competition!

Upgraded: Fake boarding pass guy’s freedom
The Indiana University graduate student who posted a fake boarding pass generator for Northwest Airlines (to prove a point about how easy it is to create such a pass, and how the boarding pass/id checks at airport security are pointless) is freed.

Upgraded: Shorter waits for toilets onboard China Southern Airlines
Pee first, fly later. The airline is asking passengers to use the bathrooms before takeoff, since each inflight flush burns as much as a liter of fuel. Yikes!

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