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	<title>Upgrade: Travel Better &#187; Consumerist</title>
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	<link>http://www.upgradetravelbetter.com</link>
	<description>Living the first class life -- at coach prices</description>
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		<title>Guest blogging at the Consumerist again</title>
		<link>http://www.upgradetravelbetter.com/2007/03/22/guest-blogging-at-the-consumerist-again/</link>
		<comments>http://www.upgradetravelbetter.com/2007/03/22/guest-blogging-at-the-consumerist-again/#comments</comments>
		<pubDate>Thu, 22 Mar 2007 14:28:10 +0000</pubDate>
		<dc:creator>Mark Ashley</dc:creator>
				<category><![CDATA[Consumerist]]></category>
		<category><![CDATA[announcements]]></category>

		<guid isPermaLink="false">http://www.upgradetravelbetter.com/2007/03/22/guest-blogging-at-the-consumerist-again/</guid>
		<description><![CDATA[
I&#8217;m guest-posting at Consumerist.com again this week, and early into next.  (If you came here from Consumerist, howdy.  Hope you&#8217;ll stick around here, too.)  Thanks to Ben and Meg for having me back.
Yesterday&#8217;s travel-related highlight: passengers forced to relieve themselves in the barf bag because the airline prohibited use of the bathroom [...]]]></description>
			<content:encoded><![CDATA[<p><center><img id="image814" src="http://www.upgradetravelbetter.com/wp-content/uploads/2007/02/consumerist.jpg" alt="consumerist Guest blogging at the Consumerist again"  title="Guest blogging at the Consumerist again" /></center>
<p>I&#8217;m guest-posting at <a href="http://www.consumerist.com/" target="_blank" class="liexternal">Consumerist.com</a> again this week, and early into next.  (If you came here from Consumerist, howdy.  Hope you&#8217;ll stick around here, too.)  Thanks to Ben and Meg for having me back.</p>
<p>Yesterday&#8217;s travel-related highlight: passengers forced to relieve themselves in the barf bag because the airline <a href="http://consumerist.com/consumer/skywest/dear-passenger-were-sorry-you-had-to-piss-in-the-barf-bag-246040.php" target="_blank" class="liexternal">prohibited</a> use of the bathroom &#8212; because a lightbulb was out.</p>
<p>Today&#8217;s first offering: American Airlines skycaps in Miami, upset with the tip they received, fill a woman&#8217;s suitcase <a href="http://consumerist.com/consumer/skycaps/american-airlines-skycaps-upset-with-low-tip-fill-suitcase-with-garbage-246222.php" target="_blank" class="liexternal">with trash</a>.  Delightful.</p>
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		<item>
		<title>Car rental rates at Enterprise are negotiable</title>
		<link>http://www.upgradetravelbetter.com/2007/03/13/car-rental-rates-at-enterprise-are-negotiable/</link>
		<comments>http://www.upgradetravelbetter.com/2007/03/13/car-rental-rates-at-enterprise-are-negotiable/#comments</comments>
		<pubDate>Tue, 13 Mar 2007 19:43:41 +0000</pubDate>
		<dc:creator>Mark Ashley</dc:creator>
				<category><![CDATA[Consumerist]]></category>
		<category><![CDATA[Enterprise Rent a Car]]></category>
		<category><![CDATA[car rental]]></category>
		<category><![CDATA[rental cars]]></category>

		<guid isPermaLink="false">http://www.upgradetravelbetter.com/2007/03/13/car-rental-rates-at-enterprise-are-negotiable/</guid>
		<description><![CDATA[The fine folks at the Consumerist got a tell-all e-mail from a former (and presumably disgruntled) employee of Enterprise Rent-a-Car.  Included: some info on how to negotiate better rates.  
Some are unethical, such as claiming to be an insurance adjustor for State Farm.  Don&#8217;t do that.
But other tips are helpful, such as:
1. [...]]]></description>
			<content:encoded><![CDATA[<p>The fine folks at the Consumerist got a tell-all e-mail from a former (and presumably disgruntled) employee of Enterprise Rent-a-Car.  Included: some info on how to negotiate better rates.  </p>
<p>Some are unethical, such as claiming to be an insurance adjustor for State Farm.  Don&#8217;t do that.</p>
<p>But other tips are helpful, such as:</p>
<blockquote><p>1. Enterprise doesn&#8217;t have any set prices. [...] the agent manually types out how much you pay per day and he has authority to make it pretty much whatever he thinks you should pay.<br />
[...]<br />
6. For the best weekend deal call up on Friday sometime <em>before 2pm </em>and say, &#8220;I have all my info, drivers license and credit card, can I get a rental all setup so I don&#8217;t have to do anything but sign the ticket when I come in?&#8221; </p></blockquote>
<p>The extent to which Enterprise&#8217;s rates are negotiable is particularly striking, and potentially useful, if you&#8217;re in the market for a rental car and aren&#8217;t afraid to haggle.</p>
<p>The whole post is <a href="http://www.consumerist.com/consumer/enterprise/9-confessions-from-a-former-enterprise-rental-salesman-243325.php" target="_blank" class="liexternal">here</a>.</p>
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		<title>Guest posts at the Consumerist, live and in color</title>
		<link>http://www.upgradetravelbetter.com/2007/02/22/guest-posts-at-the-consumerist-live-and-in-color/</link>
		<comments>http://www.upgradetravelbetter.com/2007/02/22/guest-posts-at-the-consumerist-live-and-in-color/#comments</comments>
		<pubDate>Fri, 23 Feb 2007 04:12:57 +0000</pubDate>
		<dc:creator>Mark Ashley</dc:creator>
				<category><![CDATA[Consumerist]]></category>
		<category><![CDATA[announcements]]></category>

		<guid isPermaLink="false">http://www.upgradetravelbetter.com/2007/02/22/guest-posts-at-the-consumerist-live-and-in-color/</guid>
		<description><![CDATA[
I was guest blogging earlier today over at the Consumerist.  Nice to be invited back !  (I had the pleasure of blogging there once before, back in September last year.)  Thanks to Ben and Meg for letting me sit in.
Here&#8217;s are some of the posts that went up today.  Many are [...]]]></description>
			<content:encoded><![CDATA[<p><center><img id="image814" src="http://www.upgradetravelbetter.com/wp-content/uploads/2007/02/consumerist.jpg" alt="consumerist Guest posts at the Consumerist, live and in color"  title="Guest posts at the Consumerist, live and in color" /></center>
<p>I was guest blogging earlier today over at <a href="http://www.consumerist.com/" target="_blank" class="liexternal">the Consumerist</a>.  Nice to be invited <a href="http://www.upgradetravelbetter.com/2006/09/22/snark-dispenser-other-posts-you-might-enjoy/" class="liinternal">back</a> !  (I had the pleasure of blogging there once <a href="http://www.consumerist.com/consumer/mark-ashley/" target="_blank" class="liexternal">before</a>, back in September last year.)  Thanks to Ben and Meg for letting me sit in.</p>
<p>Here&#8217;s are some of the posts that went up today.  Many are related to travel.  Shocking!</p>
<p>- <a href="http://consumerist.com/consumer/speed-traps/cant-drive-55--find-out-where-to-slow-down-238810.php" target="_blank" class="liexternal">Can&#8217;t Drive 55? Find Out Where to Slow Down</a><br />
- <a href="http://consumerist.com/consumer/airports/recharge-your-batteries-for-free-at-airports-238871.php" target="_blank" class="liexternal">Recharge Your Batteries For Free At Airports</a><br />
- <a href="http://consumerist.com/consumer/beer/will-more-fuel-efficient-cars-lead-to-cheaper-beer-238923.php" target="_blank" class="liexternal">Will More Fuel Efficient Cars Lead To Cheaper Beer?</a><br />
- <a href="http://consumerist.com/consumer/no+fly-list/howto-get-your-name-off-the-nofly-list-238994.php" target="_blank" class="liexternal">Howto: Get Your Name Off The No-Fly List</a><br />
- <a href="http://consumerist.com/consumer/jetblue/pointcounterpoint-jetblues-apology-isnt-enough-239043.php" target="_blank" class="liexternal">Point/Counterpoint: JetBlue&#8217;s Apology Isn&#8217;t Enough</a></p>
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		<item>
		<title>Snark dispenser: Other posts you might enjoy</title>
		<link>http://www.upgradetravelbetter.com/2006/09/22/snark-dispenser-other-posts-you-might-enjoy/</link>
		<comments>http://www.upgradetravelbetter.com/2006/09/22/snark-dispenser-other-posts-you-might-enjoy/#comments</comments>
		<pubDate>Fri, 22 Sep 2006 19:23:00 +0000</pubDate>
		<dc:creator>Mark Ashley</dc:creator>
				<category><![CDATA[Consumerist]]></category>
		<category><![CDATA[announcements]]></category>
		<category><![CDATA[travel]]></category>

		<guid isPermaLink="false">http://upgradetravelbetter.com/?p=337</guid>
		<description><![CDATA[I don&#8217;t know why I&#8217;ve neglected to mention this &#8212; I just keep forgetting to post about it &#8212; but I&#8217;ve enjoyed sitting in with the team over at The Consumerist as a guest blogger this past week.  If you&#8217;re not familiar with it, it&#8217;s a Gawker Media site that acts as an irreverent [...]]]></description>
			<content:encoded><![CDATA[<p><img id="image576" align="right" src="http://www.upgradetravelbetter.com/wp-content/uploads/2006/12/consumeristlogo.jpg" alt="consumeristlogo Snark dispenser: Other posts you might enjoy"  title="Snark dispenser: Other posts you might enjoy" />I don&#8217;t know why I&#8217;ve neglected to mention this &#8212; I just keep forgetting to post about it &#8212; but I&#8217;ve enjoyed sitting in with the team over at <a href="http://www.consumerist.com/" target="_blank" class="liexternal">The Consumerist</a> as a guest blogger this past week.  If you&#8217;re not familiar with it, it&#8217;s a Gawker Media site that acts as an irreverent consumer advocate.</p>
<p>Here is a small sampler of posts on travel related issues that I put up over at their site in the last week:<br />
- <a href="http://www.consumerist.com/consumer/apple/laptoppa-non-gratta-virgin-atlantic-restricts-dell-and-apple-notebooks-201640.php" target="_blank" class="liexternal">Laptoppa Non Gratta: Virgin Atlantic Restricts Dell and Apple Notebooks</a><br />
- <a href="http://www.consumerist.com/consumer/dangerous-shirt/fashion-police-this-post-is-a-threat-to-security-201060.php" target="_blank" class="liexternal">This Post is a Threat to Security</a><br />
- <a href="http://www.consumerist.com/consumer/j.k.-rowling/jk-rowlings-airport-voodoo-that-shell-do-do-201028.php" target="_blank" class="liexternal">J.K. Rowling&#8217;s Voodoo That She&#8217;ll Do Do</a><br />
- <a href="http://www.consumerist.com/consumer/easyjet/harass-your-way-to-eventual-refunds-201197.php" target="_blank" class="liexternal">Harass Your Way to (Eventual) Refunds</a></p>
<p>And here are a few posts unrelated to travel, but what the heck:<br />
- <a href="http://www.consumerist.com/consumer/television/watching-stupid-people-on-tv-really-does-make-you-stupid-201504.php" target="_blank" class="liexternal">Watching Stupid People on TV Really Does Make You Stupid</a><br />
- <a href="http://www.consumerist.com/consumer/waiters/waiters-lobby-for-20-mandatory-tips-201180.php" target="_blank" class="liexternal">Waiters Lobby for Mandatory 20% Tips</a><br />
- <a href="http://www.consumerist.com/consumer/usury/the-geography-of-usury-202041.php" target="_blank" class="liexternal">The Geography of Usury</a><br />
- <a href="http://www.consumerist.com/consumer/foie-gras/anger-god-by-eating-foie-gras-202080.php" target="_blank" class="liexternal">Anger God by Eating Foie Gras</a></p>
<p>My thanks to John and the vacationing Ben for letting me join in the snarky fun.</p>
]]></content:encoded>
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		<title>Who you gonna call?</title>
		<link>http://www.upgradetravelbetter.com/2006/04/12/who-you-gonna-call/</link>
		<comments>http://www.upgradetravelbetter.com/2006/04/12/who-you-gonna-call/#comments</comments>
		<pubDate>Wed, 12 Apr 2006 14:04:00 +0000</pubDate>
		<dc:creator>Mark Ashley</dc:creator>
				<category><![CDATA[Consumerist]]></category>
		<category><![CDATA[airlines]]></category>

		<guid isPermaLink="false">http://upgradetravelbetter.com/?p=84</guid>
		<description><![CDATA[
The snarksters at Consumerist.com have been running an experiment for the last few days, calling various U.S. airlines&#8217; phone numbers, to see how long it takes them to get through to a real human being. (Day 1, Day 2, and Day 3.)
The loser, by a mile?  Midwest Airlines, every day.
When they do get through [...]]]></description>
			<content:encoded><![CDATA[<p><center><a href="http://photos1.blogger.com/blogger/759/2251/1600/127021536_f3d6d43ccb.jpg" target="_blank"><img src="http://photos1.blogger.com/blogger/759/2251/320/127021536_f3d6d43ccb.jpg" border="0" alt="127021536 f3d6d43ccb Who you gonna call?"  title="Who you gonna call?" /></a></center><P><br />
The snarksters at Consumerist.com have been running an experiment for the last few days, calling various U.S. airlines&#8217; phone numbers, to see how long it takes them to get through to a real human being. (<a href="http://www.consumerist.com/consumer/time-to-human/time-to-human-airlines-day-1-166273.php" target="_blank" class="liexternal">Day 1</a>, <a href="http://www.consumerist.com/consumer/time-to-human/time-to-human-airlines-day-2-166517.php" target="_blank" class="liexternal">Day 2</a>, and <a href="http://www.consumerist.com/consumer/time-to-human/time-to-human-airlines-day-3-166790.php" target="_blank" class="liexternal">Day 3</a>.)</p>
<p>The loser, by a mile?  Midwest Airlines, every day.</p>
<p>When they do get through to a customer representative, they might try asking them where they&#8217;re located.  Soon, phone reps may be REQUIRED to state where they&#8217;re located.  If U.S. Senate bill S.2553 makes it out the Commerce Committee and to a floor vote, overseas call center workers would need to <a href="http://blogs.usatoday.com/sky/2006/04/full_disclosure.html" target="_blank" class="liexternal">identify</a> their location to their U.S.-based customers.</p>
<p>While a number of flyers have grumbled about foreign-based phone representatives not understanding U.S. geography, among other complaints, it&#8217;s not clear that identifying one&#8217;s location would help matters any.  It&#8217;s not like you have a choice in the phone tree between a domestic or an international call center.  This seems like a jingoistic attempt to get people angrier about jobs moving overseas.</p>
<p>(<a href="http://www.flickr.com/photos/imaginismo/" target="_blank" class="liexternal">image</a>)</p>
]]></content:encoded>
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