Upgraded: Continental Airlines BusinessFirst seats
Continental Airlines’ international business class seats are getting a facelift. Initially promised back in August 2008, the first of the new 180-degree lie-flat seats finally debuted last week. (They call them “BusinessFirst,” but let’s be real, it’s really business class.) The new seats are four inches wider than the old seats. The interactive tour of the seat is here.

Upgraded: Frontier Airlines, front half
Downgraded: Frontier Airlines, rear half
Frontier Airlines is reorganizing the seatmap to put in an extra-legroom section in economy, a la United’s Economy Plus. The section, dubbed “Stretch,” will have 36 inches of pitch between seats. Seats in the rear will have between 30 and 32 inches. 30? That is tight.

Upgraded: The Expedia-Choice Hotels War
You may recall the spat between the Choice Hotels chain and Expedia. Expedia demanded numerous draconian terms of Choice, and Choice said no. But now… As of this evening, Choice is back in. But no details yet on what the deal actual consists of. Stay tuned.

Upgraded: Ways to share your miles with veterans
It’s not new, but on this Veteran’s Day (or Armistice Day in the UK), you may be interested in the Fisher House Foundation’s program that accepts frequent flier miles to share with “military (or DoD civilian employees) hospitalized as a result of their service in Iraq, Afghanistan, or surrounding areas, and their families. These tickets can not be used for R&R travel, ordinary leave, emergency leave, or other travel not related to a medical condition.”

An article on the website of the trade journal Hotels sounds an alarm to hoteliers, and by extension, to consumers: Expedia and its sister site Hotels.com are blocking hotels under the Choice Hotels umbrella from searches on their sites.

The alleged reason? Here’s a quote from the piece, for the wonkish:

For some time now, we have been hearing from many industry sources that during renewal negotiations Expedia/Hotels.com has demanded new terms and conditions that are against everything the hospitality industry stands for: last room availability, guarantees that the best rates are only found on Expedia/Hotels.com sites, penalties to properties that do not use their sites 100% of the time, etc. These contract renewal “negotiations” have been described to us by some participants from various hotel companies as “here are our terms – take it or leave it”-type of meetings and “practically lack of any essence of a real negotiation,” etc.

In other words, these new terms and conditions demanded by Expedia will effectively take away hoteliers’ rights to manage inventory and rates at their own hotels, destroy channel management and rate parity, and will eventually lead to a long-term erosion of hotel brand and price integrity in the same manner it did after 9/11 in 2001.

Since Choice is apparently not playing along, they’re missing from search results on Expedia-owned sites. That means that customers looking for a hotel will have to look somewhere other than Expedia if they want a more complete picture of the lodging landscape. That’s nearly 5000 properties that are off of Expedia’s grid. And there may be others.

Granted, the Choice properties (Quality, Comfort, Econolodge, Clarion) aren’t ones that I long to be staying at. You may not miss them. But for the budget-minded or the roadside sleep-seeker, these brands are generally reliable, standard motel fare. And now, on Expedia, it’s as if the hotels didn’t exist.

Part of me doesn’t have a problem with this. The big online travel agencies aren’t search engines. They’re businesses, and they’re trying to make as much money as they can. They don’t claim to represent every hotel in the world, and it’s their prerogative to keep out a company that isn’t willing to ante up.

But for consumers, it makes apples-to-apples comparisons harder, and thus makes loyalty to a single agency hard to justify. It also makes metasearch more important. Using a search like Kayak, which once claimed to want to catalog every hotel on the planet, looks more attractive for first-cut hotel searches.

Expedia is risking losing customers’ trust. If the agency wants to hardball its suppliers, that’s its option. But consumers would be right to ask if Expedia is in their corner.

Nicotine addicts, be warned. Your hotel options are decreasing again.

First Westin went 100% nonsmoking worldwide in the US, Canada, the Caribbean, Scotland, Australia, and Fiji. Then Marriott went smoke-free across all its brands in North America. Now, Comfort Suites, part of the Choice Hotels group, is going smoke-free as well.

Already 10% of the chain’s hotels are non-smoking. The remainder of the properties will ban smoking by the end of April.

Comfort Suites will still offer a designated smoking area somewhere on the property, so smokers won’t be as shut out as they might be at other hotel chains.

It’s interesting that Choice Hotels is opting to go non-smoking in this particular brand alone. (Econolodge might have been an even bigger surprise…) Comfort isn’t their top tier, and it’s not a newly launched brand like Cambria, where they’d be starting from scratch.

Update 2/21/07: Reader Alex writes in to correct a small but important error in the description of Westin’s smoke-free policy. It’s not worldwide: “Westin did not go smoke-free worldwide. I know this is true since I’m currently in the Westin Bangkok and enjoying a quick puff in the bar. (sorry )” Heh. You’re right, Alex. I’ve corrected the post above to reflect the policy, as stated on Westin’s website: No smoking at hotels in the US, Canada, the Caribbean, Scotland (not even all of the UK!), Australia, and Fiji.

Related:
- Marriott hotels to eliminate smoking in all its North American brands
- Smoking prohibitions: Hurdles and tradeoffs
- The captain has turned on the smoke-’em-if-you-got-’em sign…
- Smoking chimpanzee can’t kick cigarette habit (CBS News)
- Comfort Suites (aff)