Downgraded: Teamwork, Wine, and Cost-Savings on British Airways Management vs. labor (or labour, if you will) on British Airways is getting nastier. Take this quote, for example: “No-one is doing anything to help save costs any more. Whereas...

Read More »


The British High Court has stopped the British Airways strike that was set to begin on Tuesday, December 22. The court ruled that the strike was illegal, on the basis of “balloting errors” in the union’s voting. But the...

Read More »

Categorized in: British Airways

So British Airways’ cabin crews have voted to go on strike, from December 22, 2009 to January 2, 2010, with a timing designed to maximize management’s frustration. And customers booked during the peak of holiday travel are the...

Read More »

Categorized in: British Airways

“The last bastion of decent airline customer service begins its inexorable slide towards Ryan-ism.” So writes reader Hamish in response to British Airways’ announcement that they’ll be charging a fee for advanced seat...

Read More »


Upgraded: Job applications on Virgin Atlantic The unnamed author of this complaint letter to Virgin Atlantic, who ranted against the food served on board his flight from Mumbai to Heathrow, has been offered a new job: food tester for Virgin. Call...

Read More »


Airline employees in the UK have gotten canned for making derogatory comments about their airline’s passengers on Facebook. A group of Virgin Atlantic employees criticized the airline’s jet engine maintenance, complained about...

Read More »