“The last bastion of decent airline customer service begins its inexorable slide towards Ryan-ism.” So writes reader Hamish in response to British Airways’ announcement that they’ll be charging a fee for advanced seat...

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Upgraded: Job applications on Virgin Atlantic The unnamed author of this complaint letter to Virgin Atlantic, who ranted against the food served on board his flight from Mumbai to Heathrow, has been offered a new job: food tester for Virgin. Call...

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Airline employees in the UK have gotten canned for making derogatory comments about their airline’s passengers on Facebook. A group of Virgin Atlantic employees criticized the airline’s jet engine maintenance, complained about...

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Downgraded: Uses of college budgets I know that baggage fees suck, but is refunding students who fly back to school their $15 or $25 baggage fees really the best use of college funds? Downgraded: “Fakeproof” passports I love stories...

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02
Jul
2008

British Airways is buying the last surviving standalone all-business class airline to cross the Atlantic. L’Avion, which flies from Newark to Paris-Orly, is being bought by BA and incorporated into their OpenSkies subisidiary. The move comes...

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Upgraded: Evidence that airlines are unwilling to break the status quo The Air Transport Association, fresh off its successful lawsuit that overturned the Passenger Bill of Rights in New York, is threatening to sue the Department of Transportation...

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