Archive for the 'Alaska Airlines' Category

How to requalify for Alaska Airlines elite frequent flyer status on the cheap

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Boaz Shmueli of the excellent MileMaven.com website sends in this tip:

For those Alaska Airlines frequent flyers whose 2007 travels were insufficient to meet the threshold for MVP or MVP Gold, the airline’s elite status tiers, there’s a shortcut that can help you catch up.

If you want to requalify for MVP status, you can fly four paid segments on Alaska or Horizon between January 15 and March 15. Registration is necessary. Click here for full details.

To requalify for MVP Gold, you can fly eight paid segments during the same timeframe. Click here.

These links are “hidden” on the Alaska Airlines website, i.e., you won’t find them on the homepage or the MVP program promotions page. Completing the required flights will extend your status until December 2008.

Related:
- My mom is doing a mileage run
- Alaska Airlines (aff)

Upgrades and Downgrades — October 2, 2007 — Alaska Airlines miles expire, great excuses for illegal behavior, and the sanitizing of inflight movies

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Downgraded: Alaska Airlines miles
Alaska Airlines is the latest to cut the lifespan of frequent flyer miles. “Effective April 1, 2008, accounts with no mileage activity for the previous 2 years will become inactive and the miles will be removed from the account. Any mileage earning or award redemption activity on your account will keep it active.” You’ve been warned. (Thanks, Boaz!)

Upgraded: Corporate excuses for illegal activity
Legal news: “The legal dispute between Hawaiian Airlines and Mesa Air Group took an unexpected turn this week when Mesa attorneys told a US Bankruptcy Court in Honolulu that CFO Peter Murnane mistakenly deleted files related to the case as he attempted to purge pornography from his computer.” What is this, the Homer Simpson defense?

Upgraded: The nanny state
Downgraded: Inflight entertainment for anyone over 12

Heath Shuler, Democrat of North Carolina, wants the federal government to regulate inflight movies, which he says have become too violent. I haven’t seen anything too violent on an overhead screen, so I don’t really know what he’s talking about. I have seen some saucy stuff on the in-seat TV’s. If he doesn’t like overhead movies, fly an airline that doesn’t have overhead movies. Like Southwest. But look at the upside: If this bill passes (which I don’t think it will) then the airlines might be incentivized to roll out more in-seat monitors. Maybe? Please? Fingers crossed?

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Airport check-in… reorganized, sped up, patented!

alaska-airlines-anc.jpgIs more efficient airport check-in design possible? Apparently Alaska Airlines has figured out a way to speed things up, by getting the passenger to drop their bag, rather than waiting for the gate agent to do it for them.

The system has been in use for some time now at the airline’s Anchorage hub. The Wall Street Journal profiles their patented (yes, patented) check-in area with a glowing report:

In Anchorage, the lobby is deep instead of shallow. But thanks to multiple windows, it is light and airy and provides a sweeping view of the Chugach Mountains to the east. The spacious hall is dotted with kiosks and roving customer-service agents to help passengers who aren’t familiar with the machines. Those without bags can go immediately to the security-screening lines around the corner. Those with luggage proceed to bag-drop stations where the passengers, not the agents, place the bags on conveyor belts while the clerk checks boarding passes and identification, tag the bags and give the fliers the baggage stubs.

Because the transactions are so swift at these stations — and because the passengers (or, in some cases, porters) do the heavy lifting — one agent can handle two lines of passengers, and the lines are rarely very long. Elite frequent fliers have dedicated bag-drop stations.

I’m honestly surprised at the speed improvements (surprised in a good way). The slowest part of self-check-in with bags is often the wait for the gate agent, who is working six counters at once. Until they check your id and tag you, you’re waiting, clogging the kiosk. The Alaska method moves you away from the kiosk, but it could still bottleneck at the bag drop, where the agent has to tag your bags, no?

The method will be rolled out in Seattle next year. But will it work elsewhere, in older terminal buildings where the width of the building exceeds its depth? Heck, even newer buildings are wide rather than deep.

Nonetheless, it sounds promising. It’s been 10 years, almost to the day, since I’ve passed through Anchorage Airport, so I have no first hand experience with Alaska’s new approach. Comments from those who have seen it in action are especially welcome.

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Short hops — May 23, 2007 — Free wine declined, a new front in the all-premium flight wars, downgraded upgrades, and more

sideways-spit-bucket.jpgWhen free drinks aren’t welcome
Why would there be an uproar over an airline giving a customer a free bottle of wine? When that customer is a celebrity who just left rehab for alcoholism. A well-meaning Qantas flight attendant gave a bottle of red to singer Keith Urban, who apparently declined. But come on: give the flight attendant a break! Unless the airline is giving CIA-style background briefings about the passengers in the cabin, you can’t be expected to know the ins and outs of every celebrity’s (or every passenger’s) personal life. In fact, I was quite content to be blissfully unaware of Mr. Urban’s specific addiction before this imbroglio. (Thanks Dr. Vino!)

Group hug: Mergers and partnerships
JetBlue merging with Delta? Rumored, but unlikely. Brazil’s TAM and Germany’s Lufthansa? Not a merger, but a codesharing partnership. United is getting in on the hot codesharing action with TAM, too. Lufthansa also joined up with El Salvador’s TACA, already a United partner. Are the Star Alliance invitations far off? And keepin’ it Star, is Singapore Airlines buying China Eastern? They’re buying a piece, but how big will that piece be?…

Can’t beat ‘em, join ‘em?
British Airways, apparently in a response to the all-business class service from startups like Eos, Silverjet, and Maxjet, is considering rolling out all-premium service between unnamed European and American cities. Premium economy in the back, business in the front. No straight-up economy, and no first. (Thanks, Benet!)

Countdown to 7/8/07
Boeing has started assembling its first 787 Dreamliner, a plane manufactured in prefab pieces around the world and bolted together at the Everett factory. The debut is scheduled for July 8. 7/8/07… 787… har har har.

American updates website, makes it more like Southwest
American Airlines revamped their website, giving you an overview of the different fares you can book. The layout will be familiar, if you’ve ever booked on Southwest. Or Air Canada. Or Qantas. Or Ted. (Does anyone ever actually book tickets at the Ted site?)

Yapta comes alive!
Yapta, the service that tracks fares after you’ve bought, mentioned here last week, is now live.

Alaska Airlines downgrades their upgrades
If you used miles to upgrade flights on Alaska Airlines, you’ll have to buy far more expensive tickets in order to do so. Thumbs down. Gary Leff has the full scoop.

Reader mail: How much do paid upgrades cost?

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Reader Raul S. asks:

You’ve mentioned paid upgrades at check in, but how much does that actually cost?

The price depends on a variety of factors, such as the route, how full the plane is, and possibly other, secret factors. It’s impossible to accurately predict an offer of a paid upgrade, but it can never hurt to ask. Not all airlines offer upgrades for sale at check-in, either; in fact, I’d say the number that DO sell them is in the minority.

U.S. carriers are far and away the most likely to try to squeeze out some extra revenue if business or first class seats remain available.

Alaska Airlines is the most explicit in describing their paid-upgrade policy, and they’re also the cheapest. As outlined in their chart, upgrades only cost $50 for every 1250 miles flown. US Airways charges a little more. United has lately been selling domestic upgrades at check-in at a rate of $65 for every 500 miles (or portion thereof) flown. I’ve seen higher, too, but $65/500 is the normal rate.

Internationally, it seems to vary more. On United, I recall being offered an upgrade from coach to business for $550 on the Washington-Amsterdam route — on award tickets — and $450 on paid tickets from Chicago to Frankfurt. $550 is a seemingly magic number that comes up a lot for trans-Pacific routes. American’s upgrades are similarly priced — and considering they charge a fee to use miles for upgrades, the all-cash upgrades are a decent deal. British Airways also occasionally offers upgrades for sale — even on board. I’ve heard of upgrades from regular economy to premium economy for about $250, but that was several years ago.

All these upgrades are one-way, of course. If it’s available on the return flight, you can expect to pay up again. And it may not be the same price. Crapshoot!

Note also that you don’t earn any class-of-service bonus miles for sitting in the bigger seats, even if you’re paying money for it. It’s still an upgrade from a lower booking class, not a purchase of a premium-class ticket.

Is it worth it? Depends on you. But at least you’ll be sitting up front.

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Upgrades and Downgrades — December 2, 2006

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Upgraded: French-sounding names
All-business class startup airline Elysair, who will fly from Newark to Paris-Orly, decided at the last minute to change its name to “L’Avion.” (”The airplane” in French.) Why the change? It sounded more French. I guess this explains why, as recently as last week, their website was so… comment dit-on… crappy. Service, in the same vein as Maxjet, Eos, and Silverjet, allegedly begins December 27, but the newly-minted website isn’t ready to accept reservations yet…

Downgraded: British Airways
The apparent murder of a former Russian spy with polonium 210 has been big news. (FYI, though fingers are pointing toward Russia, the element isn’t necessarily weaponized. While small amounts are found in cigarettes, you can, in fact, buy some for $69 on the internet.) On top of it all, three British Airways planes have tested positive for the radioactive element. Affected: 221 flights, carrying 33,000 passengers and coming into contact with 3,000 airline employees on the ground or in the air. British health authorities say there’s no health risk, but I sure wouldn’t be thrilled to find my flight on the list. Click here to see if you flew on one of the flights, from the BA site.
UPDATE: BA has pulled the flight information from its website, stating that there was no health risk, so presumably there’s no longer a need to let people know if they were among the 30,000. Tsk tsk. No worries: The Seattle Times has the list.

Downgraded: Kids on Alaska Airlines
As of November 1, Alaska Airlines has stopped selling children’s fares at a 33% discount.

Upgraded: Competition between Chicago and New York
Delta is increasing service between New York area airports and Chicago, in a big way, including a “shuttle-style” service from LaGuardia. This comes as jetBlue starts up JFK-O’Hare service in the new year. That means American, United, Delta, jetBlue, and ATA all fly between the two cities. Viva competition!

Upgraded: Fake boarding pass guy’s freedom
The Indiana University graduate student who posted a fake boarding pass generator for Northwest Airlines (to prove a point about how easy it is to create such a pass, and how the boarding pass/id checks at airport security are pointless) is freed.

Upgraded: Shorter waits for toilets onboard China Southern Airlines
Pee first, fly later. The airline is asking passengers to use the bathrooms before takeoff, since each inflight flush burns as much as a liter of fuel. Yikes!

The war against online booking bonuses continues apace

American Airlines reduced their online booking bonus from 1000 to 500 miles for all but the most expensive tickets back in December 2005. Delta Airlines followed suit in July 2006.

Now Alaska Airlines goes a step further and simply eliminates the online booking bonus, effective September 6, for all tickets EXCEPT those purchased with the Alaska Airlines credit card. (via Gary Leff)

I suppose airlines are increasingly confident that their websites are the primary point of sale, and that customers will continue to book their tickets that way. The sites have thusfar been incentivizing customers with the one-two punch of no additional booking fees (a la Expedia, Orbitz, etc.) and bonus miles. Will customers flee if the miles disappear? Alaska’s move is a bold one. We’ll see how it pans out.

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Short hops — July 28, 2006 — Upgrades and downgrades

Downgraded: Food on Alaska Airlines
Well, the food is the same, but it’ll cost you $5 starting August 1.

Upgraded: First class food on Singapore Airlines
Flying up front on Singapore? Consider the thali. Do they have a tandoor in first class? This I gotta see.

Upgraded: Smokers’ inflight nicotine fix
Stuck on a long flight (and not flying all-smoking Smintair), or sitting inside a smoke-free Westin or Marriott? Crack open an ice-cold NicLite — the bottled water with the nicotine kick. You’ll soon be able to buy it at LAX, and possibly other airports.

Downgraded: Delta’s online booking bonus

Book a flight online at delta.com, only get 500 bonus miles instead of the usual 1000. American has already done this for less than top-dollar fares.

Upgraded: AA’s Online Check-In

Same-day round-trip American Airlines flyers rejoice: You can now check in online for both the outbound and the same-day return flights. Convenient for out-and-back trips, as well as mileage runners.

Downgraded: Varig. Upgraded: Varig
Brazilian airline and Star Alliance member VARIG, long in bankruptcy court, was sold for a mere pittance to VarigLog, the cargo arm of the airline that had been previously spun off. The new owners immediately cancelled all flights except the lucrative Sao Paolo-Rio de Janeiro shuttle, leaving many international travelers scrambling for alternatives. Brazilian regulators subsequently forced the airline to resume international flights, but the carrier only has 13 planes that aren’t either repossessed or grounded due to lack of maintenance. Where she stops, nobody knows.

Downgraded: Canadians and permanent residents
If you’re Canadian or a green-card holder, you’re more likely than a US citizen to be a criminal. That’s the only conclusion I can draw from efforts to expand fingerprinting requirements. My opinion: Either fingerprint everyone, or no one.

Downgraded: My opinion of South African airport security
Reporters walked through security and onboard aircraft carrying razor blades, knives, mace spray, and other prohibited items.

Alaska Airlines’ bumper cars


A Washington-bound Alaska Airlines flight diverted to Denver in order to inspect a “nick” in its paint. The chip was found near the rear of the plane, and had been detected by catering crews on the ground in Seattle.

This isn’t about custom detailing the paint job or polishing the chrome, though thankfully it wasn’t serious damage. I can understand the precaution, especially after the incident last December when a ground worker ran equipment into the side of the aircraft, creasing the outer hull. The damage went unnoticed (or unreported) until the plane was airborne and the crease turned into a hole. The cabin’s depressurization was blogged by passengers (with photos). And just two days before the most recent “chipped paint” incident, another Alaska Airlines aircraft was damaged by a jetway operator in Seattle.

But if the catering crew noticed damage on the ground, why was the plane ever allowed to depart Seattle in the first place? If it’s serious enough to divert the plane, it’s serious enough to ground the plane before takeoff. Why wasn’t this reported to the pilot or the airline earlier??

And what’s up with the AP’s coverage? It focuses more on the fact that a Congressman was on board the flight, and missed a vote, as well as his dinner reservation. Poor fella. That’s the key takeaway? Jeez!

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Two new “sales” for cashing in miles

Airlines periodically reduce the cost in miles for certain awards. Until February 28 of this year, for example, American and United both charged only 15,000 miles for North American flights under 750 miles.

Alaska Airlines offers a similar award sale, with reduced mileage requirements for certain flights. Valid only on specific routes between April 18 and June 8, 2006. See here for complete details.

Northwest also has an award sale, but for cash-and-miles combination awards for travel through June 5. See here for details. This is not necessarily a great offer, since awards must be booked with two weeks’ notice, when cheaper cash fares may still be available. Nonetheless, if you’re traveling to smaller, out-of-the-way airports, this could come in handy.

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Individual airlines start to clarify cellphone use policies

USA Today’s Ben Mutzabaugh follows up the recent fracas over possible cellphone use in flight by contacting individual airlines and asking them what their policy on cellphones is.

The roundup:

AirTran: no to voice
Alaska: not sure yet
American: hedges, noncommittal
Continental: no comment
Delta: not sure yet
Frontier: hedges, noncommittal
JetBlue: yes to silent mode/texting, no to voice
Northwest: not sure yet
United: yes to wi-fi, no to voice
USAirways: not sure yet

Conspicuously absent from the list: Southwest. (The singing of “Wheels on the Bus Go Round and Round” will remain permitted, encouraged, and complimentary, though.)

Consider writing to your air carrier of choice with your views on the matter, too. So many of these companies say they’re “listening to their customers,” so they need to hear from you.

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