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	<title>Upgrade: Travel Better &#187; airports</title>
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	<link>http://www.upgradetravelbetter.com</link>
	<description>Living the first class life -- at coach prices</description>
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		<title>New to the USA: Turnstile gates at the airport</title>
		<link>http://www.upgradetravelbetter.com/2010/07/29/new-to-the-usa-turnstile-gates-at-the-airport/</link>
		<comments>http://www.upgradetravelbetter.com/2010/07/29/new-to-the-usa-turnstile-gates-at-the-airport/#comments</comments>
		<pubDate>Fri, 30 Jul 2010 03:09:31 +0000</pubDate>
		<dc:creator>Mark Ashley</dc:creator>
				<category><![CDATA[airports]]></category>
		<category><![CDATA[boarding passes]]></category>
		<category><![CDATA[Houston]]></category>

		<guid isPermaLink="false">http://www.upgradetravelbetter.com/?p=5531</guid>
		<description><![CDATA[If you&#8217;ve flown through major international hubs outside the United States in the last decade, you&#8217;ve probably noticed that some airlines offer self-service turnstiles at the gates. Passengers either slide their magnetic-stripe boarding pass or swipe their barcoded passes over the scanner. The turnstile opens, and off you go. And now, Continental is bringing the [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://www.upgradetravelbetter.com/wp-content/uploads/2010/07/lufthansa-self-service-gates.jpg" alt="lufthansa self service gates New to the USA: Turnstile gates at the airport" title="lufthansa-self-service-gates" width="490" height="377" class="aligncenter size-full wp-image-5578" /><br />
If you&#8217;ve flown through major international hubs outside the United States in the last decade, you&#8217;ve probably noticed that some airlines offer self-service turnstiles at the gates.  Passengers either slide their magnetic-stripe boarding pass or swipe their barcoded passes over the scanner.  The turnstile opens, and off you go.  And now, <a href="http://www.usatoday.com/tech/news/2010-07-26-continental-self-boarding-houston-intercontinental_N.htm" target="_blank" rel="nofollow" class="liexternal">Continental is bringing the concept to Houston</a>, where it&#8217;s testing a single self-service gate. </p>
<p>The image above shows a Lufthansa self-serve gate &#8212; the German airline has been doing this since 2003.  13 other airlines in Europe and Asia do this as well. </p>
<p>You may be thinking, &#8220;How will this ever meet the often-arbitrary standards of the TSA?&#8221;  Well&#8230;:</p>
<blockquote><p>The Transportation Security Administration, which is in charge of air security, &#8220;determined it does not impact the security of the traveling public,&#8221; says Greg Soule, a TSA spokesman, adding all passengers are screened at airport checkpoints prior to arriving at boarding gates. </p></blockquote>
<p>Huzzah.  </p>
<p>With self-service, you&#8217;ll also be more likely to sneak an extra or oversized carry-on.  Just sayin&#8217;.</p>
<p>The self-service option won&#8217;t be the only way to board.  Customers who can&#8217;t (or won&#8217;t) use self-service can typically hand their boarding pass to a human being, as before.</p>
<blockquote><p>Lufthansa spokesman Martin Riecken says while loading customers at self-boarding gates is &#8220;a little faster&#8221; than traditional gates, the airline&#8217;s primary goal was to free agents from the mundane task of scanning boarding passes. It frees them to handle other customer issues that require individual attention, such as upgrading seats, he says. The number of agents assigned to automated gates isn&#8217;t different from other gates: one or two agents for short-haul flights, three or four for longer ones, he says. </p></blockquote>
<p>I&#8217;ve used these gates at Munich and Frankfurt; they&#8217;re loveless but efficient.  I don&#8217;t mind the self-service option, since the taking of boarding passes isn&#8217;t really a deep, meaningful interpersonal interaction that I am going to miss.  But I realize that others might feel different.</p>
<p>I&#8217;ll look forward to hearing the details of how Continental will change their boarding process at the gate.  For example, what does this do to zones?  Better enforcement of the zone, or the opposite?  And if you add a self-service line, though, that makes it harder to leave room for red carpeted (or in Continental&#8217;s case, blue-carpeted) lines for early elite boarding.  </p>
<p>Thoughts?  Is this something you&#8217;d want to use, or something to avoid?  Hit the comments.</p>
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		<slash:comments>11</slash:comments>
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		<title>Upgrades and Downgrades: credit cards, TSA, unaccompanied minors redux, and more</title>
		<link>http://www.upgradetravelbetter.com/2010/07/19/upgrades-and-downgrades-credit-cards-tsa-unaccompanied-minors-redux-and-more/</link>
		<comments>http://www.upgradetravelbetter.com/2010/07/19/upgrades-and-downgrades-credit-cards-tsa-unaccompanied-minors-redux-and-more/#comments</comments>
		<pubDate>Tue, 20 Jul 2010 01:52:38 +0000</pubDate>
		<dc:creator>Mark Ashley</dc:creator>
				<category><![CDATA[airlines]]></category>
		<category><![CDATA[airports]]></category>
		<category><![CDATA[British Airways]]></category>
		<category><![CDATA[chip-and-PIN]]></category>
		<category><![CDATA[TSA]]></category>
		<category><![CDATA[London]]></category>

		<guid isPermaLink="false">http://www.upgradetravelbetter.com/?p=5445</guid>
		<description><![CDATA[Upgraded: This blogger Back on the beat after a restorative vacation. Tanned, rested, ready. Bring it. Anyway, back to business: Upgraded: Odds of chip-and-PIN in the US A month ago, I blogged about the United Nations Federal Credit Union bringing chip-and-PIN credit cards to its American customers. That isn&#8217;t a huge customer base to be [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Upgraded: This blogger</strong><br />
Back on the beat after a restorative vacation.  Tanned, rested, ready.  Bring it.  Anyway, back to business:</p>
<p><strong>Upgraded: Odds of chip-and-PIN in the US</strong><br />
A month ago, I blogged about the <a href="http://www.upgradetravelbetter.com/2010/06/15/chip-and-pin-credit-cards-finally-land-on-american-shores/" class="liinternal">United Nations Federal Credit Union bringing chip-and-PIN credit cards to its American customers</a>.  That isn&#8217;t a huge customer base to be pushing a new technology.  But what if a bigger player made a push for the increasingly-globalized payment technology?  What if that player were <a href="http://www.networkworld.com/news/2010/052010-walmart-payment-cards.html" target="_blank" rel="nofollow" class="liexternal">Wal-Mart</a>?&#8230;  </p>
<p><strong>Upgraded: Demand for parked airliners</strong><br />
When air travel slowed with the recession, the airlines parked a number of their planes in the desert.  According to Rockwell Collins, the recent increase in demand will lead to <a href="http://www.businessweek.com/news/2010-07-16/airlines-to-start-using-grounded-jets-rockwell-says.html" target="_blank" rel="nofollow" class="liexternal">airlines recalling those planes</a> and putting them back into service.  This may be wishful thinking by Rockwell, which services planes and spruces them back up for action, but if true, it could mean some respite from jam-packed flights, with planes flying at record loads.</p>
<p><strong>Upgraded: Opportunities for speaking your mind to the TSA director</strong><br />
John Pistole, the recently-appointed TSA director, <a href="http://blog.tsa.gov/2010/07/talk-to-tsa-i-want-to-hear-from-you.html" target="_blank" class="liexternal">wants to hear from you</a>.  The TSA has a new <a href="http://www.tsa.gov/talktotsa" target="_blank" class="liexternal">comment/complaint form</a>, and you&#8217;re invited to use it.  </p>
<p><strong>Upgraded: The male of the species</strong><br />
British Airways has been <a href="http://news.bbc.co.uk/2/hi/uk_news/10401416.stm" target="_blank" rel="nofollow" class="liexternal">forced to pay restitution</a> to a male passenger who was forced to change seats by flight attendants because he was seated next to an unaccompanied minor.  BA admitted to sex discrimination against the man and paid £2,161 in costs and £750 in damages.  I understand that airlines are worried about children being molested by strangers, but please: not all male travelers are child molesters.  By the same token, neither are all female travelers drug-addled nymphomaniacs seeking mile-high-club entry with 14-year old male travelers&#8230; <a href="http://www.suntimes.com/news/24-7/2490950,southwest-airlines-sued-woman-sex-drugs-boy-071210.article" class="broken_link" rel="nofollow" target="_blank">like this woman</a>.  <em>(Thanks for that latter link to <a href="http://www.thehotiron.com/" target="_blank" class="liexternal">Mike Maddaloni</a>!)</em>  Kinda puts the whole <a href="http://www.upgradetravelbetter.com/2010/07/12/how-much-is-fair-for-airlines-to-charge-extra-for-unaccompanied-minors/" class="liinternal">discussion of unaccompanied minor fees</a> in some perspective&#8230;</p>
<p><strong>Upgraded: First-mover disadvantage</strong><br />
The new Conservative-led British government <a href="http://www.nytimes.com/2010/07/02/science/earth/02runway.html" target="_blank" rel="nofollow" class="liexternal">has halted plans</a> to expand Heathrow Airport, and has preemptively banned additional runway construction at Gatwick and Stansted.  While I appreciate the sentiment and intent of a move by the new British government to discourage &#8220;binge flying&#8221; on environmental grounds, I fear that the net carbon footprint of the aviation industry won&#8217;t change much: Since many flights are <em>through</em> the UK, and not <em>to</em> the UK, the traffic will simply shift to Amsterdam, Paris, and Frankfurt.</p>
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		<slash:comments>2</slash:comments>
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		<title>Upgrades and Downgrades: Inflight wifi deals, pilots sans pants, deals, and so much more</title>
		<link>http://www.upgradetravelbetter.com/2010/06/28/inflight-gogo-wifi-united-pilot-pants-travel-insurance-expedia-hotwire-yada-american-airlines/</link>
		<comments>http://www.upgradetravelbetter.com/2010/06/28/inflight-gogo-wifi-united-pilot-pants-travel-insurance-expedia-hotwire-yada-american-airlines/#comments</comments>
		<pubDate>Tue, 29 Jun 2010 02:32:47 +0000</pubDate>
		<dc:creator>Mark Ashley</dc:creator>
				<category><![CDATA[airports]]></category>
		<category><![CDATA[American Airlines]]></category>
		<category><![CDATA[Expedia]]></category>
		<category><![CDATA[inflight internet]]></category>
		<category><![CDATA[insurance]]></category>
		<category><![CDATA[AMR Corp.]]></category>
		<category><![CDATA[Hotwire]]></category>
		<category><![CDATA[inflight wi-fi]]></category>
		<category><![CDATA[pilots]]></category>
		<category><![CDATA[travel insurance]]></category>
		<category><![CDATA[United Airlines]]></category>

		<guid isPermaLink="false">http://www.upgradetravelbetter.com/?p=5400</guid>
		<description><![CDATA[Upgraded: Inflight wifi subscriptions Gogo Inflight (aka Aircell) is making its monthly subscriptions for inflight wifi applicable across airlines &#8212; Air Canada, AirTran, American, Delta, US Airways, and Virgin America, to name a few. They&#8217;re also introducing discounts: For $19.95 in the first month and $34.95 each month thereafter, it&#8217;s all-you-can-surf pricing. I like. I [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Upgraded: Inflight wifi subscriptions</strong><br />
Gogo Inflight (aka Aircell) <a href="http://current.newsweek.com/budgettravel/2010/06/a_month_of_inflight_wifi_now_c.html" target="_blank" class="liexternal">is making</a> its monthly subscriptions for inflight wifi applicable across airlines &#8212; Air Canada, AirTran, American, Delta, US Airways, and Virgin America, to name a few.  They&#8217;re also <a href="http://www.prnewswire.com/news-releases/buy-before-you-fly-and-save-gogo-unlimited-monthly-subscription-now-available-for-purchase-at-wwwgogoinflightcom-97296374.html" target="_blank" class="liexternal">introducing discounts</a>: For $19.95 in the first month and $34.95 each month thereafter, it&#8217;s all-you-can-surf pricing.  I like.  I like a lot.</p>
<p><strong>Upgraded: Pilots on the edge<br />
Upgraded: Headline writing</strong><br />
Great headline for a post: &#8220;<a href="http://www.blackbookmag.com/article/united-pilot-loses-cool-pants/20189" target="_blank" class="liexternal">United Pilot Loses Cool, Pants</a>.&#8221;  Poorly-played, trouser-dropping United pilot.  Well-played, BlackBook!</p>
<p><strong>Upgraded: Smaller airports near large cities<br />
Downgraded: Methodology</strong><br />
CheapFlights has <a href="http://www.cheapflights.com/promos/101-airports-ranked-on-affordability/" target="_blank" class="liexternal">released their list</a> of the &#8220;cheapest airports&#8221; in America, and some smaller airports near(ish) larger cities are on the list.  Burbank, Long Beach, Bellingham&#8230;  no huge surprises.  But these lists are perpetually flawed&#8230; who edited this thing?  Chicago-Midway, Chicago-O&#8217;Hare, and Chicago-All Airports on the same list?!  The &#8220;CHI&#8221; code doesn&#8217;t really count, guys&#8230;  </p>
<p><strong>Downgraded: Travel insurance in the UK</strong><br />
If you&#8217;re planning to buy travel insurance in the UK, prepare to pay an &#8220;<a href="http://www.telegraph.co.uk/travel/travelnews/7750887/British-travellers-face-ash-tax.html" target="_blank" rel="nofollow" class="liexternal">ash tax</a>.&#8221;  Yes, a surcharge to cover prospective volcano ash delays and cancellations.  </p>
<p><strong>Upgraded: The ubiquity of opaque bookings</strong><br />
Expedia, which owns Hotwire, will be <a href=" http://www.tnooz.com/2010/06/23/news/expedia-integrates-hotwire-distressed-inventory-in-hotel-booking-path/" class="liinternal">integrating</a> Hotwire&#8217;s opaque (i.e., unnamed until purchase completed) hotel supply into the regular Expedia sales channel.  Travelocity <a href="http://www.upgradetravelbetter.com/2010/03/25/travelocity-adds-discounted-opaque-hotel-booking-option/" class="liinternal">added &#8220;top secret hotels&#8221;</a> back in March.  I guess it&#8217;s Orbitz&#8217; turn next?&#8230;</p>
<p><strong>Upgraded: Yada, yada, yada</strong><br />
Remember the &#8220;YADA,&#8221; the <a href="http://www.upgradetravelbetter.com/2009/07/24/american-airlines-tests-mobile-bag-check-in-at-boston-logan-airport/" class="liinternal">roving check-in unit</a> being tested by American Airlines last year?  It&#8217;s <a href="http://www.latimes.com/business/la-fi-travel-briefcase-20100628,0,7672359.story" target="_blank" rel="nofollow" class="liexternal">coming to LAX</a>. </p>
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		<title>Dulles Airport moon buggies: A remembrance</title>
		<link>http://www.upgradetravelbetter.com/2010/03/17/dulles-airport-moon-buggies-a-remembrance/</link>
		<comments>http://www.upgradetravelbetter.com/2010/03/17/dulles-airport-moon-buggies-a-remembrance/#comments</comments>
		<pubDate>Thu, 18 Mar 2010 02:45:29 +0000</pubDate>
		<dc:creator>Mark Ashley</dc:creator>
				<category><![CDATA[airports]]></category>
		<category><![CDATA[Dulles Airport]]></category>
		<category><![CDATA[Washington]]></category>

		<guid isPermaLink="false">http://www.upgradetravelbetter.com/?p=4838</guid>
		<description><![CDATA[It&#8217;s been a while since I&#8217;ve traveled through Washington Dulles, but the next time I fly through, it&#8217;s not going to feel the same. I&#8217;m going to miss the mobile lounges. Since January 26, the airport has changed the way passengers move from terminal to terminal. Out with the old, in with the new. In: [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.upgradetravelbetter.com/wp-content/uploads/2010/03/dulles-mobile-lounge.jpg" class="liimagelink"><img src="http://www.upgradetravelbetter.com/wp-content/uploads/2010/03/dulles-mobile-lounge.jpg" alt="dulles mobile lounge Dulles Airport moon buggies: A remembrance" title="dulles-mobile-lounge" width="500" height="375" class="aligncenter size-full wp-image-4900" /></a>It&#8217;s been a while since I&#8217;ve traveled through Washington Dulles, but the next time I fly through, it&#8217;s not going to feel the same.  I&#8217;m going to miss the mobile lounges.</p>
<p>Since January 26, the airport has changed the way passengers move from terminal to terminal.  Out with the old, in with the new.</p>
<p>In: The <a href="http://www.metwashairports.com/dulles/2540.htm" target="_blank" class="liexternal">Aerotrain</a>, an inter-terminal subway.  Out: The moon-buggy-style mobile lounges, oversized buses on hydraulic lifts that ferried passengers from one terminal to the other. </p>
<p>Sure, they were smelly, loud, and rather slow.  There wasn&#8217;t much &#8220;lounging&#8221; in a lounge, either.  Waiting for a lounge to get moving when you had a connecting flight was tortuous.</p>
<p>And yet&#8230; I liked them.  Maybe that&#8217;s because I&#8217;ve always liked the tarmac-level view of the airport.  Maybe it was the carpeted walls.  Maybe it was the retro flavor.  Maybe it was just&#8230; different.</p>
<p>Sure, the new train will be faster, cleaner, more efficient, and not prone to traffic jams.  But a little piece of aviation history is on the way out.  </p>
<p>(Edit: Via April in the comments, the lounges aren&#8217;t gone quite yet&#8230; but the AeroTrain is operational.)</p>
<p>Here&#8217;s a video for those who never experienced it.  And a <a href="http://www.mwaa.com/file/at6_dulles_evolution.pdf" class="liexternal">bonus info sheet</a> (PDF) on the history of the buggies.</p>
<p>R.I.P. mobile lounges.</p>
<p><object width="480" height="385"><param name="movie" value="http://www.youtube.com/v/K-WIsnocMsM&#038;hl=en_US&#038;fs=1&#038;rel=0"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/K-WIsnocMsM&#038;hl=en_US&#038;fs=1&#038;rel=0" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="480" height="385"></embed></object></p>
<p>(<a href="http://www.flickr.com/photos/22489773@N02/3785614872/" target="_blank" class="liexternal">image</a>)</p>
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		<title>How to get through airport security without a boarding pass</title>
		<link>http://www.upgradetravelbetter.com/2010/01/25/how-to-get-through-airport-security-without-a-boarding-pass/</link>
		<comments>http://www.upgradetravelbetter.com/2010/01/25/how-to-get-through-airport-security-without-a-boarding-pass/#comments</comments>
		<pubDate>Tue, 26 Jan 2010 01:18:51 +0000</pubDate>
		<dc:creator>Mark Ashley</dc:creator>
				<category><![CDATA[advice]]></category>
		<category><![CDATA[airport security]]></category>
		<category><![CDATA[airports]]></category>
		<category><![CDATA[boarding passes]]></category>
		<category><![CDATA[gate passes]]></category>

		<guid isPermaLink="false">http://www.upgradetravelbetter.com/?p=4616</guid>
		<description><![CDATA[Reader Richard T. writes: The incident where the guy snuck through security to see his girlfriend off on a flight got me thinking: Is there a legal way for a person to go through airport security without having a boarding pass? I&#8217;m happy to submit to all manner of screenings, wandings, pat-downs, etc. Yes, actually, [...]]]></description>
			<content:encoded><![CDATA[<p>Reader Richard T. writes:</p>
<blockquote><p>The incident where the guy snuck through security to see his girlfriend off on a flight got me thinking: Is there a legal way for a person to go through airport security without having a boarding pass?  I&#8217;m happy to submit to all manner of screenings, wandings, pat-downs, etc.</p></blockquote>
<p>Yes, actually, there are a couple.</p>
<p><strong>1. Request a gate pass from the airline</strong><br />
Under certain circumstances, you can obtain a <strong>gate pass</strong>, essentially a permission slip issued by an airline, which allows you to pass through security and to the gates.  (Of course, you&#8217;re subject to inspection, like everyone else.)  Gate passes are typically issued to parents/guardians of a minor traveling alone, to a medical assistant, to an interpreter, or to someone designated as accompanying an elderly person, usually for health reasons.  And under TSA Security Directive 1544-01-10w, family of military personnel may get passes to &#8220;sterile concourse areas to escort the military passenger to the gate or to meet a military passenger&#8217;s inbound arrival at the gate.&#8221;  Gate passes are free, but are issued at the airline&#8217;s discretion.  Just saying you&#8217;d like to meet your friends and family?  Not good enough, typically, but take your best shot!</p>
<p><strong>2. Buy a refundable ticket.</strong><br />
Buy a fully-refundable ticket &#8212; to anywhere.  Somewhere cheap, somewhere expensive, it doesn&#8217;t matter.  Buy it, then check in.  Print your boarding pass.  Walk through security, with a perfectly legal boarding pass.  Wave goodbye (or hello) to your friends from the gate.  Exit the secure area of the airport.  Refund the ticket, by phone or at the counter.  (Remember, it was fully refundable.  FULLY.  But do it before the flight leaves.)  It&#8217;s an annoying step, but there&#8217;s nothing illegal about it.  </p>
<p>Richard, you asked about the <em>legal</em> options.  So I know you&#8217;re not interested in <strong>illegal methods</strong>, like printing your own forged boarding passes.  Phony passes won&#8217;t work to get you onto a plane, but they <em>might </em>get you through the security checkpoint.  They could also get you a visit from the FBI, since they violate the <a href="http://www4.law.cornell.edu/uscode/18/1036.html" class="broken_link" rel="nofollow" target="_blank">U.S. code, title 18, part 1, chapter 47, § 1036</a>.  Needless to say, NOT RECOMMENDED unless you want to go to jail.  <a href="http://www.upgradetravelbetter.com/2006/10/28/forged-boarding-passes-fraud-yes-but-where-is-the-security-threat/" class="liinternal">But it&#8217;s been done&#8230;</a></p>
<p>Any other techniques out there?  Hit the comments!</p>
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		<slash:comments>14</slash:comments>
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		<title>Upgrades and Downgrades: Haitian airport, JAL, paying with a PIN, and giant sharks</title>
		<link>http://www.upgradetravelbetter.com/2010/01/19/upgrades-and-downgrades-haitian-airport-jal-paying-with-a-pin-and-giant-sharks/</link>
		<comments>http://www.upgradetravelbetter.com/2010/01/19/upgrades-and-downgrades-haitian-airport-jal-paying-with-a-pin-and-giant-sharks/#comments</comments>
		<pubDate>Wed, 20 Jan 2010 02:32:11 +0000</pubDate>
		<dc:creator>Mark Ashley</dc:creator>
				<category><![CDATA[airports]]></category>
		<category><![CDATA[bizarre]]></category>
		<category><![CDATA[JAL]]></category>
		<category><![CDATA[Spirit Airlines]]></category>
		<category><![CDATA[bankruptcy]]></category>
		<category><![CDATA[Boeing]]></category>
		<category><![CDATA[Condor]]></category>
		<category><![CDATA[debit cards]]></category>
		<category><![CDATA[Haiti]]></category>

		<guid isPermaLink="false">http://www.upgradetravelbetter.com/?p=4590</guid>
		<description><![CDATA[Upgraded: Making the most out of a small airport For those who are frustrated with the seemingly slow-as-molasses pace of relief efforts and the ceaseless flow of depressing imagery from Haiti, consider this, from the commander of the earthquake-damaged airfield that was once the Port-au-Prince airport: Col. Buck Elton, who was given the mission to [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Upgraded: Making the most out of a small airport</strong><br />
For those who are frustrated with the seemingly slow-as-molasses pace of relief efforts and the ceaseless flow of depressing imagery from Haiti, <a href="http://crooksandliars.com/susie-madrak/were-doing-lot-haiti-very-small-airpo" target="_blank" class="liexternal">consider this</a>, from the commander of the earthquake-damaged airfield that was once the Port-au-Prince airport:</p>
<blockquote><p>Col. Buck Elton, who was given the mission to open up airfield and assist with airlifts, says they have controlled 600+ takeoffs and landings in an airstrip that normally sees three takeoffs and landings a day.</p>
<p>Because the air traffic control tower has collapsed, all of this is being done by radio, on the ground &#8211; in a place that only has one runway/taxiway for planes, set directly in the middle of the airport and thus making it difficult for other planes to take off and arrive.</p>
<p>Col. Buck talked about how they have to &#8220;stack the aircraft until we have space for someone else to come in. &#8221; The maximum number of aircraft that can fit on the ground: one wide-body, five narrow-body planes. and three smaller aircrafts that can taxi in on the ground, filling that spot as necessary. (It sounds like a game of Tetris.)</p>
<p>&#8220;The volume is similar to running a major airport without computers, radar or other equipment,&#8221; he said.</p></blockquote>
<p>That&#8217;s great work in a bad situation. Here&#8217;s hoping that they can squeeze a few more relief flights in and out.</p>
<p><strong>Downgraded: JAL</strong><br />
Japan&#8217;s JAL officially <a href="http://www.bloomberg.com/apps/news?pid=20601101&#038;sid=a516tUekGISw" target="_blank" rel="nofollow" class="liexternal">declared bankruptcy</a> and defaulted on its bonds.  The <a href="http://www.upgradetravelbetter.com/2010/01/05/weakening-oneworld-jal-wants-to-join-skyteam/" class="liinternal">bidding war</a> for the airline reached an impasse, but will resume now that bankruptcy is definitive.</p>
<p><strong>Upgraded: Your debit card&#8217;s PIN</strong><br />
For some time, debit cards have been accepted as a form of payment on airline websites, but in the US, the cards have been processed much like a credit card, through the Visa or MasterCard number to which they&#8217;re linked.  Now, <a href="http://www.businesswire.com/portal/site/home/permalink/?ndmViewId=news_view&#038;newsId=20100119006511&#038;newsLang=en" target="_blank" rel="nofollow" class="liexternal">Spirit Airlines is serving up</a> a way to use your debit card to pay for airline tickets, using the same PIN you use at the ATM.  PIN-enabled transactions at retail locations have gained acceptance (and are far cheaper for the retailer than swipe-and-sign transactions), but entering your PIN into a website?  That may be a tough sell to the American consumer.  </p>
<p><strong>Upgraded: Really big new threats to air safety<br />
Downgraded: Reality</strong><br />
On a lighter note, forget airport patdowns.  Worry about giant sharks that are larger than super-jumbo jets and can attack aircraft from deep in the sea.  There&#8217;s so much to enjoy in just this short clip from the B-movie horror spectacle &#8220;<a href="http://www.imdb.com/title/tt1350498/" target="_blank" class="liexternal">Mega Shark vs. Giant Octopus</a>.&#8221;  The wooden acting, the awful computer animation, the absurd physics.  Aviation geeks will enjoy the near-slanderous depiction of a &#8220;Condor Airlines&#8221; (alert the <a href="http://www.upgradetravelbetter.com/go/condor/" target="_blank" class="liinternal">German airline of that name</a> of this abuse!) Boeing 747-8 &#8212; a plane that hasn&#8217;t even been built yet &#8212; bouncing through the clouds, before it &#8230; just watch below.  Words get in the way.</p>
<p><object width="480" height="385"><param name="movie" value="http://www.youtube.com/v/I16_8l0yS-g&#038;hl=en_US&#038;fs=1&#038;"></param><param name="allowFullScreen" value="true"></param><param name="allowscriptaccess" value="always"></param><embed src="http://www.youtube.com/v/I16_8l0yS-g&#038;hl=en_US&#038;fs=1&#038;" type="application/x-shockwave-flash" allowscriptaccess="always" allowfullscreen="true" width="480" height="385"></embed></object><br />
<img src="http://www.tqlkg.com/d3106z15u-yJLTQNPSRJLKOSKMNO" width="1" height="1" border="0" title=" " alt=" Upgrades and Downgrades: Haitian airport, JAL, paying with a PIN, and giant sharks" /></p>
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		<title>Taking some responsibility for a missed flight: A bad example from the NYT</title>
		<link>http://www.upgradetravelbetter.com/2009/11/30/taking-some-responsibility-for-a-missed-flight-a-bad-example-from-the-nyt/</link>
		<comments>http://www.upgradetravelbetter.com/2009/11/30/taking-some-responsibility-for-a-missed-flight-a-bad-example-from-the-nyt/#comments</comments>
		<pubDate>Mon, 30 Nov 2009 21:29:40 +0000</pubDate>
		<dc:creator>Mark Ashley</dc:creator>
				<category><![CDATA[airports]]></category>
		<category><![CDATA[travel]]></category>
		<category><![CDATA[JetBlue]]></category>
		<category><![CDATA[New York Times]]></category>
		<category><![CDATA[Newark]]></category>

		<guid isPermaLink="false">http://www.upgradetravelbetter.com/?p=4291</guid>
		<description><![CDATA[Every so often, a rant about travel comes across so wrong-headed that it deserves to be held under the microscope for scrutiny. Charles DeLaFuente, one of the New York Times&#8217; in-house stable of journalist-bloggers, wins that honor thanks to a recent post. It&#8217;s notable for its misguided attempt to assign blame for a travel mishap [...]]]></description>
			<content:encoded><![CDATA[<p>Every so often, a rant about travel comes across so wrong-headed that it deserves to be held under the microscope for scrutiny.  Charles DeLaFuente, one of the New York Times&#8217; in-house stable of journalist-bloggers, wins that honor thanks to a recent <a href="http://cityroom.blogs.nytimes.com/2009/11/25/complaint-box-air-conditions/" target="_blank" rel="nofollow" class="liexternal">post</a>.  It&#8217;s notable for its misguided attempt to assign blame for a travel mishap to all parties other than himself.  But nonetheless, travelers, airports, and airlines can all learn from his account, both before and after his flight.</p>
<p>DeLaFuente and his family missed a JetBlue flight at Newark Airport.  He blamed the airport&#8217;s (and airline&#8217;s) lack of sufficient signage to help him find his gate:</p>
<blockquote><p>Jet Blue has two gates in a concourse also used by Continental, but only Continental has signs at the security area that leads to its seven gates in Terminal A, along with monitors showing the departures from them. Jet Blue has nothing there to alert passengers that its gates lie in that concourse, too.</p>
<p>Granted, I would have seen the Jet Blue counter and the monitors showing gates 21 and 22 if I had entered the terminal on the upper level, where anyone dropped off by private car or taxi, or with bags to check, would normally arrive.</p>
<p>But many passengers enter at the terminal’s ground level, where shuttle buses stop. And if, like me, they have no bags to check, they go up the escalators and emerge at the security checkpoint without ever passing the Jet Blue check-in counter. That’s where it can get confusing. There are three concourses in the terminal. Behind which one do the Jet Blue gates lie? </p></blockquote>
<p>When I read this, I thought, &#8220;You have to be kidding me.&#8221;  Newark&#8217;s terminal A is divided like a split level house. The upper level is a short, half-level escalator ride from the level where you enter security.  If there were no flight monitors immediately visible (&#8230;aren&#8217;t they also at security?), then a few steps up the escalator, and voila.</p>
<p>This photo appears to be from the C-terminal, if I&#8217;m not mistaken, but the basic architecture is the same, and should gives you a sense of the distance involved between the top (check-in) and middle (security/gates) levels at Newark:</p>
<p><img src="http://www.upgradetravelbetter.com/wp-content/uploads/2009/11/newark-airport-escalator.jpg" alt="newark airport escalator Taking some responsibility for a missed flight: A bad example from the NYT" title="newark-airport-escalator" width="376" height="353" class="aligncenter size-full wp-image-4292" /></p>
<p>And when you reach the top of the escalator on the check-in level, there are monitors listing the flights (this image <em>is</em> from Terminal A):</p>
<p><img src="http://www.upgradetravelbetter.com/wp-content/uploads/2009/11/newark-terminal-a.jpg" alt="newark terminal a Taking some responsibility for a missed flight: A bad example from the NYT" title="newark-terminal-a" width="498" height="149" class="aligncenter size-full wp-image-4293" /></p>
<p>So, I&#8217;m sorry, it&#8217;s really not that hard to find your flight&#8217;s gate at Newark. </p>
<p>But DeLaFuente&#8217;s rant gets worse:</p>
<blockquote><p>I arrived at the terminal with my teenage son and daughter about 30 minutes before flight time, then spent about 10 minutes searching for the right concourse and maybe 10 minutes waiting in the security line.</p></blockquote>
<p>Hold on: <strong>DeLaFuente left himself only 30 minutes from the moment of arrival to the moment of departure?</strong>  At Newark?  When he didn&#8217;t know where he was going?</p>
<p>Sure, the airlines will tell you to arrive early and to leave abundant time for your flight.  And there are plenty of us who leave less time than the recommended 1 hour+ cushion, especially if we know the airport well.  (The <a href="http://www.tsa.gov/travelers/waittime.shtm" target="_blank" class="liexternal">TSA&#8217;s security line wait time estimator</a> is unfortunately down for the time being, though when it&#8217;s up, it can be of help in planning things, too.)  But 30 minutes at Newark, one of America&#8217;s busiest airports, is begging for trouble.  I&#8217;ve spent nearly that long in security lines there.</p>
<p>To his credit, DeLaFuente raises a few valid points.  Jetblue could have been nice and let him standby for the next flight without charging him extra, instead of upcharging him.  Their customer relations staff should have written back to him when he sent a certified letter of complaint to their CEO (which was the wrong way to escalate a complaint, but that&#8217;s another issue&#8230;).  And Newark Airport and Jetblue should, yes, consider placing monitors differently, or in more places.</p>
<p>But I find it nearly impossible to show sympathy for someone who arrives 30 minutes before departure from Newark, isn&#8217;t capable of taking an escalator up a half flight of stairs, and won&#8217;t take any responsibility for his actions.  </p>
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		<title>Brilliant: Redbox expands to more airports</title>
		<link>http://www.upgradetravelbetter.com/2009/11/23/brilliant-redbox-expands-to-more-airports/</link>
		<comments>http://www.upgradetravelbetter.com/2009/11/23/brilliant-redbox-expands-to-more-airports/#comments</comments>
		<pubDate>Mon, 23 Nov 2009 17:57:16 +0000</pubDate>
		<dc:creator>Mark Ashley</dc:creator>
				<category><![CDATA[airports]]></category>
		<category><![CDATA[inflight internet]]></category>
		<category><![CDATA[inflight entertainment]]></category>
		<category><![CDATA[movies]]></category>
		<category><![CDATA[redbox]]></category>

		<guid isPermaLink="false">http://www.upgradetravelbetter.com/?p=4241</guid>
		<description><![CDATA[Redbox, the company that sets up DVD rental machines at supermarkets, drugstores, and convenience stores, has quietly been adding their machines at airports. For the same $1 per day rental fee, travelers can pick up a movie in one airport, watch the movie on the plane, and return the disc at any Redbox, at the [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://www.upgradetravelbetter.com/wp-content/uploads/2009/11/redbox.jpg" alt="redbox Brilliant: Redbox expands to more airports" title="redbox" width="240" height="320" class="alignleft size-full wp-image-4278" /></p>
<p>Redbox, the company that sets up DVD rental machines at supermarkets, drugstores, and convenience stores, has quietly been adding their machines at airports.  For the same $1 per day rental fee, travelers can pick up a movie in one airport, watch the movie on the plane, and return the disc at any Redbox, at the airport or not. </p>
<p>Nashville, Milwaukee, and Grand Rapids have had them already for several months.  Boston and Cincinnati were <a href="http://www.airportrevenuenews.com/newsArchives/2009/news1112200923322.php" target="_blank" class="liexternal">just added</a>.  Some airports have them before security; some have them both before and after security.</p>
<p>It&#8217;s a brilliant idea.  Cheap last-minute inflight entertainment for those bringing a laptop or a portable DVD player. (Of course, you&#8217;ll need a device that plays a DVD (most netbooks don&#8217;t have an optical drive anymore) and if you plan ahead you might have something else at the ready.)  And make sure your batteries are fully charged.</p>
<p>The company is also making deals with in-airport concessions.  For example, at Cincinnati&#8217;s airport, buying a popcorn and soda combo at a vendor called Buckeyes &#038; Bluegrass yields you a <a href="http://twitter.com/redbox/status/5540588333" target="_blank" rel="nofollow" class="liexternal">free DVD rental code</a>.  Expect more tie-ins like this.</p>
<p>My biggest beef with Redbox (which I&#8217;ve only accessed at my supermarket, not while traveling) has been the selection.  Yes, they have some recent films, but there is too much straight-to-DVD junk in their inventory.  I hope their airport locations have a more desirable selection, and remain well-stocked.</p>
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		<title>Free airport wi-fi for the holidays, courtesy of Google</title>
		<link>http://www.upgradetravelbetter.com/2009/11/10/free-airport-wi-fi-for-the-holidays-courtesy-of-google/</link>
		<comments>http://www.upgradetravelbetter.com/2009/11/10/free-airport-wi-fi-for-the-holidays-courtesy-of-google/#comments</comments>
		<pubDate>Wed, 11 Nov 2009 00:24:49 +0000</pubDate>
		<dc:creator>Mark Ashley</dc:creator>
				<category><![CDATA[airports]]></category>
		<category><![CDATA[wi-fi]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[holiday travel]]></category>
		<category><![CDATA[travel]]></category>

		<guid isPermaLink="false">http://www.upgradetravelbetter.com/?p=4219</guid>
		<description><![CDATA[Our Google overlords have spoken, and there shall be free wi-fi in airports for the holiday season. Through a partnership with many of the providers that already power most airport wifi, albeit for a fee, Google is making wifi free at 47 airports through January 15, 2010. The service is in conjunction with Boingo, Advanced [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://www.upgradetravelbetter.com/wp-content/uploads/2009/11/free-wifi.jpg" alt="free wifi Free airport wi fi for the holidays, courtesy of Google" title="free-wifi" width="300" height="225" class="aligncenter size-full wp-image-4220" />
<p>
Our Google overlords have spoken, and there shall be <a href="http://www.freeholidaywifi.com/" target="_blank" class="liexternal">free wi-fi in airports</a> for the holiday season.</p>
<p>Through a partnership with many of the providers that already power most airport wifi, albeit for a fee, Google is making wifi free at 47 airports through January 15, 2010.  The service is in conjunction with Boingo, Advanced Wireless Group, Time Warner Cable, Electronic Media Systems, Lilypad, and individual airports.</p>
<p>The list of 47 is somewhat deceiving.  For example, Charlotte already offers free wifi, so now there&#8217;s a Google-branded free option.  Big whoop.  But at others, like Boston, free service is new &#8212; and very welcome.</p>
<p>Unfortunately, some of the biggest airports aren&#8217;t on the list.  Chicago, New York, Los Angeles, Atlanta, San Francisco?&#8230; Nope.  Alas.</p>
<p>The airports included are below, after the jump.<br />
<span id="more-4219"></span></p>
<blockquote><p>    *  Austin (AUS)<br />
    * Baltimore (BWI)<br />
    * Billings (BIL)<br />
    * Boston (BOS)<br />
    * Bozeman (BZN)<br />
    * Buffalo (BUF)<br />
    * Burbank (BUR)<br />
    * Central Wisconsin (CWA)<br />
    * Charlotte (CLT)<br />
    * Des Moines (DSM)<br />
    * El Paso (ELP)<br />
    * Fort Lauderdale (FLL)<br />
    * Fort Myers/SW (RSW)<br />
    * Greensboro (GSO)<br />
    * Houston Hobby (HOU)<br />
    * Houston Bush (IAH)<br />
    * Indianapolis (IND)<br />
    * Jacksonville (JAX)<br />
    * Kalamazoo (AZO)<br />
    * Las Vegas (LAS)<br />
    * Louisville (SDF)<br />
    * Madison (MSN)<br />
    * Memphis (MEM)<br />
    * Miami (MIA)<br />
    * Milwaukee (MKE)<br />
    * Monterey (MRY)<br />
    * Nashville (BNA)<br />
    * Newport News (PHF)<br />
    * Norfolk (ORF)<br />
    * Oklahoma City (OKC)<br />
    * Omaha (OMA)<br />
    * Orlando (MCO)<br />
    * Panama City (PFN)<br />
    * Pittsburgh (PIT)<br />
    * Portland (PWM)<br />
    * Sacramento (SMF)<br />
    * San Antonio (SAT)<br />
    * San Diego (SAN)<br />
    * San Jose (SJC)<br />
    * Seattle (SEA) *<br />
    * South Bend (SBN)<br />
    * Spokane (GEG)<br />
    * St. Louis (STL)<br />
    * State College (SCE)<br />
    * Toledo (TOL)<br />
    * Traverse City (TVC)<br />
    * West Palm Beach (PBI)</p>
<p>* Seattle launches late November</p></blockquote>
<p>(<a href="http://www.flickr.com/photos/63642729@N00/1563099602/" target="_blank" class="liexternal">image</a>)</p>
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		<title>Upgrades and Downgrades: TSA booted out, swingin&#8217; conventions, Mecca hotels, mileage runs, more</title>
		<link>http://www.upgradetravelbetter.com/2009/10/28/upgrades-and-downgrades-tsa-booted-out-swingin-conventions-mecca-hotels-mileage-runs-more/</link>
		<comments>http://www.upgradetravelbetter.com/2009/10/28/upgrades-and-downgrades-tsa-booted-out-swingin-conventions-mecca-hotels-mileage-runs-more/#comments</comments>
		<pubDate>Thu, 29 Oct 2009 02:13:27 +0000</pubDate>
		<dc:creator>Mark Ashley</dc:creator>
				<category><![CDATA[airport security]]></category>
		<category><![CDATA[airports]]></category>
		<category><![CDATA[bizarre]]></category>
		<category><![CDATA[frequent flyer miles]]></category>
		<category><![CDATA[TSA]]></category>
		<category><![CDATA[Chrysler]]></category>
		<category><![CDATA[conventions]]></category>
		<category><![CDATA[Dollar Rent-a-Car]]></category>
		<category><![CDATA[furniture]]></category>
		<category><![CDATA[hotels]]></category>
		<category><![CDATA[Mecca]]></category>
		<category><![CDATA[mileage runs]]></category>
		<category><![CDATA[Montana]]></category>
		<category><![CDATA[Raffles]]></category>
		<category><![CDATA[Thrifty]]></category>

		<guid isPermaLink="false">http://www.upgradetravelbetter.com/?p=3992</guid>
		<description><![CDATA[Downgraded: TSA Upgraded: Airports with independence Near Glacier National Park, in Kalispell, Montana, Glacier Park International Airport is hoping to boot the TSA off its property and replace the government security agency with private contractors. What?? I had no idea this was possible, but sure enough: Under the Screening Partnership Program, an airport can apply [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Downgraded: TSA<br />
Upgraded: Airports with independence</strong><br />
Near Glacier National Park, in Kalispell, Montana, Glacier Park International Airport is hoping to boot the TSA off its property and <a href=" http://www.dailyinterlake.com/news/local_montana/article_eaf6d488-c057-11de-b090-001cc4c03286.html" class="liinternal">replace the government security agency with private contractors</a>.  What??  I had no idea this was possible, but sure enough: Under the <a href="http://www.tsa.gov/what_we_do/optout/index.shtm" target="_blank" class="liexternal">Screening Partnership Program</a>, an airport can apply to reprivatize security, generally if TSA isn&#8217;t meeting the airport&#8217;s needs.  The issue for Glacier was staffing: The TSA calculated staffing levels based on October traffic levels &#8212; when August is the peak travel time for the area.  About 15 airports, including several in Montana, have opted out of the TSA&#8217;s domain.</p>
<p><strong>Upgraded: Efforts to keep convention business. ANY convention business</strong><br />
Hotels need business.  So, is there any problem with <a href="http://www.buffalonews.com/cityregion/story/829464.html" target="_blank" class="liexternal">hosting a convention of swingers</a> as a Holiday Inn in upstate New York did?  The annual spouse-swapping event, &#8220;<a href="http://www.enticethefalls.com/" target="_blank" class="liexternal">Entice the Falls</a>&#8221; (link not entirely safe for work), featured some exciting events like &#8220;Flogging 101&#8243; and a (canceled) body painting party.  But how many bonus points do you earn for a weekend of debauchery?</p>
<p><strong>Downgraded: Chrysler at the rental counter</strong><br />
The Dollar Thrifty Automotive Group is <a href="http://www.reuters.com/article/GCA-Autos/idUSTRE59B4DC20091012" target="_blank" class="liexternal">slashing</a> its purchases of Chrysler vehicles.  Their fleet is currently 76% Chrysler, but Ford will nearly tie Chrysler for new purchases (34 and 30%, respectively).</p>
<p><strong>Upgraded: Luxury in Mecca<br />
Downgraded: Raffles Hotels&#8217; management&#8217;s common sense</strong><br />
Islamic pilgrims to Mecca who aren&#8217;t feeling particularly pious, but who are looking to live large, may be pleased to hear that Singapore&#8217;s Raffles Hotels are planning an <a href="http://www.guardian.co.uk/world/2009/oct/15/mecca-hotel-against-hajj-spirit" target="_blank" rel="nofollow" class="liexternal">enormous luxury hotel</a> that will cast a shadow on the Muslim world&#8217;s holiest site.  But what on earth is the hotel chain thinking?  I&#8217;m sure some will find the uber-luxurious hotel an affront to the religious meaning of the site; are they painting a giant target on all the hotels in the Raffles brand?</p>
<p><img src="http://www.upgradetravelbetter.com/wp-content/uploads/2009/10/Raffles-Mecca.jpg" alt="Raffles Mecca Upgrades and Downgrades: TSA booted out, swingin conventions, Mecca hotels, mileage runs, more" title="Raffles-Mecca" width="460" height="276" class="aligncenter size-full wp-image-4154" /></p>
<p><strong>Upgraded: Recliners!</strong><br />
The dip in travel has been a boon for furniture makers.  What?  Yes, according to the industry, <a href="http://www.msnbc.msn.com/id/33345921/" target="_blank" rel="nofollow" class="liexternal">sales of reclining chairs are up</a>, as Americans travel less, stay home more, and look for greater comfort in their living room.  </p>
<p><strong>Upgraded: Spotlights on mileage running</strong><br />
I&#8217;ve been known to go on a mileage run or two (though not for a few years now) in order to bump up my elite-qualifying miles to the next tier, but I&#8217;m nowhere near the big leagues that these guys play in.  Check out this 20-minute documentary on mileage runners, and the <strike>OCD</strike> spirit that drives them to collect miles and points with a singleminded focus:</p>
<p><object width="500" height="281"><param name="allowfullscreen" value="true" /><param name="allowscriptaccess" value="always" /><param name="movie" value="http://vimeo.com/moogaloop.swf?clip_id=7167640&amp;server=vimeo.com&amp;show_title=1&amp;show_byline=1&amp;show_portrait=0&amp;color=00ADEF&amp;fullscreen=1" /><embed src="http://vimeo.com/moogaloop.swf?clip_id=7167640&amp;server=vimeo.com&amp;show_title=1&amp;show_byline=1&amp;show_portrait=0&amp;color=00ADEF&amp;fullscreen=1" type="application/x-shockwave-flash" allowfullscreen="true" allowscriptaccess="always" width="500" height="281"></embed></object></p>
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