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Gary Leff slams Peter Greenberg’s frequent-flyer advice, but is Gary’s advice any better for the common traveler?

Gary argues that Peter’s restatement of the conventional wisdom — that cashing in frequent flyer miles is getting harder, if not impossible — is wrong.

And yet I’ve never failed to redeem for the award I’ve wanted, as I’ve mentioned here several times. In the next 10 weeks I have first class award bookings to South Asia, business class award bookings to Europe, and a domestic award as well. All on the dates I needed.

But I’ve accumulated miles in a variety of accounts, if United doesn’t have availability I can check to see what American (or British Airways) has to offer.

Good for Gary, but let’s face it, not everyone has the luxury (or curse?) of multiple accounts with 6-digit mileage balances.

It’s like saying, “Well, my checking account at Citibank was tapped out, so I just paid for my bills, a vacation, and a new house with the interest I earned in my WaMu account.” It’s easy to be glib when you’re a multi-millionaire.

Most people don’t have that luxury. So Gary’s argument, while factually accurate, is not applicable to most travelers. Certainly not most leisure travelers. And, I’d argue, it’s unlikely to work for many business travelers either, whose loyalties (and corporate travel policies) make accumulation in one program more probable.

There IS potentially one way to follow Gary’s advice without getting a sore butt-bone from flying on dozens of different airlines. My weapon of choice: The Starwood Preferred Guest Program and the Starwood Preferred Guest American Express card. You can collect points in the Starwood program, and when the need arises, you can transfer miles to a laundry list of airlines, with no devaluation. (Caveat: Some airlines don’t participate, and some, like United, only accept transfers at a 50% haircut. Stick to the programs that take full-value transfers.)

Reader J writes in, with the excellent subject line “Sidestepping government buffoonery”:

So I was wondering if you know if it’s possible to get a temporary PO box or a similar thing in order to mail your shampoo, cologne and other liquids to yourself at your destination city ahead of time to make sure you know it’s there before you even step on the plane. Are there such services?

Why yes!

You’ve got a few options, actually, and as long as you’re packing well and not mailing things that violate postal service regulations, then this could be a great way to avoid checked luggage, avoid the theatrics of the TSA war on moisture, and avoid having to buy stuff at your destination, all in one swoop!

There are essentially three options:

1. Your hotel
   Where you stayin’? Call the hotel, ask if they hold mail for guests, and what the restrictions are. In all likelihood, this will be the most convenient and most reliable way for you to receive packages. Tip: Be sure you include “hotel guest” after your name when you address the package.
2. Post office
   The magic words: “Poste restante,” or “general delivery.” Poste restante is an old fashioned mail-pickup service that most countries’ postal services still provide. Mail is addressed to a person, but in lieu of an address for delivery, the mail is sent to a post office branch, where you pick it up. You’ll usually address mail to Name, Poste Restante, the specific name of the post office (usually the main, central office), that branch’s street location, city, postal code, and country. Of course, you need to KNOW the location you’ll be picking it up from beforehand. Check the website of your destination’s postal service before you ship things off. FYI: The USPS’s sparse info page for general delivery is here.
3. American Express
   American Express cardmembers and travelers’ check holders can have mail sent to an American Express Travel Services office anywhere in the world. I took advantage of this once, and it worked great, but it’s been a while (1994). See here to find an office. Call them before sending them mail, and ask if they receive and hold Amex client mail. Not every office will do it.

In all of these cases, underline the addressee’s last name for good measure, or write it in all caps. It can’t hurt to put a statement like “Hold until (date)” on the front of the envelope or package, too.

There may be some restrictions, such as weight. Take New Zealand’s poste restante rules, for example: Packages under 2kg are stored at no charge. Over that weight, and you’ll pay a fee to pick up the goods. Be sure to check with your destination’s post office rules before you ship stuff off poste restante.

Locations holding your mail won’t hold it forever, either. 30 days in the norm, but it’s not universal. (In Mexico, for example, it might only be 10 days.) When in doubt, call ahead.

And even if you mail things to yourself at your destination, be sure you’re not mailing something you’d be upset to lose. Mail can be slow, or can disappear. If you care about the contents, insure.

So the bottom line: Yes, you CAN mail things ahead of time. But at the end of the day, which is the bigger hassle? Dealing with the TSA, or dealing with the post office?

Related:
- Update: TSA compresses 100ml to 3.0 fluid ounces
- Airport Security: TSA Re-Allows Lighters on Board; Non-Flammable Water Still a Threat to Safety
- Rescuing your prohibited carry-on items from the trash
- Japan and China introduce liquid-explosive detectors: Why can’t the US?
- American Express (aff)

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How to ring in the new year… How about some labor strife?

The Global Traveller runs down a list of seven likely airline and airport strikes (most in Europe) that could affect your travel in coming weeks. He also includes some excellent tips for making the best of a bad situation.

You should read the whole post, but here’s the gist:
- Know alternate routings and carriers before travel begins.
- Be flexible with dates, if you can. (Might cost you a fee.)
- Be flexible with routes/destinations, if you can. (Might cost a fee, again.)
- Consider buying fully refundable tickets on another airline as a Plan B.
- Have contact info handy.
- Confirm flights before departure.
- Keep tabs on the news.
- Don’t panic.

All good suggestions. And two of them (know alternate routings; contact info) are in the tips I offered last week on how to get an edge on other air travelers.

Most interesting to me: The refundable ticket as backup plan. It’s a good idea, but it’s not for everyone. Not everyone has the free cash flow to pay for fully-refundable (read: expensive) tickets. But if it’s must-go travel, this is a great idea. And if travels work out on the original itinerary, you can always get your money back.

I’d add one tip: If you paid via credit card, check to see what travel insurance coverage you have in case of strike. Some cards also offer “concierge” services to help out in cases like this, to help you get rebooked.

Here’s hoping that management and labor come to terms, and that these strikes don’t actually come to fruition. …and happy New Year!

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Most travelers head to the airport, check in, and let the airline take care of the rest. That’s not good enough. Especially if anything goes wrong — and things DO go wrong. You need be your own advocate, and you need a game plan, backed up with information and technology.

Here are five ways to get an edge over the more complacent travelers around you: (more…)

Several readers have written in, asking about Points.com’s newly-launched “Global Points Exchange,” which bills itself as a person-to-person frequent-flyer mile marketplace, letting you “trade the miles and points you have, for the miles and points you want.”

Questions are on the skeptical side — “Is this legitimate?” “Is this a ripoff?” “Is GPX legal?” — so let’s look under the hood.

For starters, yes, this is a legal service, despite the airlines’ rules against selling or bartering frequent flyer miles. Points.com has struck deals with each of the participating airlines, so this is an authorized setting for point exchange, not a back-alley deal or an eBay auction.

The principle is a good one: You’ve got miles in one airline’s account, and you want miles in another. So why not trade with someone who has what you want, and who wants what you’ve got to trade?

I’ll tell you why not: Fees!

GPX is plagued with outrageously high transaction costs, costing you as much to exchange your miles as you’d pay to buy those miles outright from the airline.

Is this any surprise? After all, it’s coming from Points.com, which has long converted miles between programs — with hefty devaluations along the way. And according to their latest financial guidance, people are falling for it. The company “transacted more than 10 billion miles and points” in 2007 alone.

The GPX program is currently in beta, and there aren’t a lot of offers on the bid or the ask. Only five airlines currently participate: Air Canada, Alaska, American, Frontier, and… (wait for it) Icelandair!

Fees vary tremendously depending on the airline, but none of them are small. The outgoing account determines the fee you pay. So exchanging 15,000 American AAdvantage miles into another airline currency will cost you $180.00, while exchanging 15,000 Air Canada Aeroplan miles will cost $300.00. PLUS the $6.95 processing fee (currently waived.) Extortionary.

No thanks, Points.com. Your GPX is DOA.

Related:
- The value of frequent flyer miles
- Reader mail: Can I transfer points from one airline to another?
- Travelocity soon to let you book travel using points and miles

George Hobica reports on a nasty practice: Delta, apparently unhappy that some of their passengers had booked cheap tickets on nonstop flights, rebooked those customers onto far less convenient connecting flights. Like cell division, one flight had turned into two.

A friend of Hobica’s bought a New York-Denver nonstop around the holidays for a piddly $138, but…

…a couple of weeks ago, Delta called him and told him he was now on a flight leaving JFK around 6 AM, and he’d have to make a connection both coming and going. Worse, Davis is now flying on regional jets, instead of a big jet.

Naturally, he’s not pleased. There are still seats left on the Delta nonstop, but they’re selling for over $600 RT for Davis’ itinerary. It’s pretty clear what happened here: Delta kicked Davis off of the nonstop, and will now sell seats at a much higher fare than he paid to last minute purchasers.

Before anyone says it: Yes, the Delta contract of carriage (pdf) mentions that schedules are subject to change without notice, but that’s not what happened here. The schedule didn’t change, and the flight wasn’t canceled. Only this one ticket changed. The airline simply rebooked him onto a different itinerary at the same price.

Hobica hypothesizes that the airline is pre-bumping the cheap-seat customers to less convenient flights so they can continue to sell higher-priced tickets on the most desirable nonstop routes. And unfortunately, this is highly plausible.

Note that this isn’t the ranting of some crackpot who can’t tell Delta apart from Skybus. The author is a credible travel writer and the founder of the airfarewatchdog.com fare alert site.

And based on the comments of other readers on his site, the case wasn’t isolated. Several readers report the exact same phenomenon. (Several readers miss the point, too, and rant about schedule changes. Frustrating, too, but not the complaint at hand.)

If this ever happens to you, complain. If that doesn’t work, then escalate.

Related:
- Reader mail: The airline changed its schedule, what are my rights?
- Customer service: the nuclear option

UPDATE, December 4, 2007: None of this is valid anymore. Amtrak, in its infinite wisdom, has reneged on this redemption rates. See update below.

Great news for those with Continental OnePass balances too small to redeem for meaningful awards, but large enough to care about: Amtrak has recently partnered with the Choice Hotels Choice Privileges program, which lets you convert your points — with no loss in value — to a host of other programs. Gary Leff has the scoop.

The way it works: You transfer your points from Continental to Amtrak, which is possible at a 1:1 ratio. (You’ll need to call Continental to initiate the transfer, which must be in increments of 5,000, with a 25,000 mile cap.) You then transfer those Amtrak points to Choice Rewards. This opens up a wide range of possibilities for transferring miles again, since Choice Rewards can be converted to miles — again, with no net loss of value — on Air Canada, Alaska, American, Continental, Delta, Mexicana, Northwest, United, or USAirways. The options for transferring to Southwest’s Rapid Rewards program are perhaps even more attractive. See Gary’s post. UPDATE: Amtrak now devalues your points by 40% when you transfer to Choice. The transfer is no longer worth doing, in my view. Too much lost value.

Moving miles from one airline to another is a frequent flyer holy grail of sorts, so this is a welcome policy. There are other options for moving miles (see here for the lowdown) but it’s extremely rare to see a 1:1 transfer.

Amtrak’s policies have the habit of going “poof!” and disappearing overnight. Use this transfer option while you can.

Related:
- Reader mail: Can I transfer points from one airline to another?

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Golden Age, Golden Books: Travel back in time through the power of kids’ books
Children’s book protagonist Gordon experiences the magic of 1961 air travel: “Gordon ate steak and baked potatoes and lots of dessert — the things he liked best. ‘Food tastes good when you’re high in the sky,’ he said.” Cut to 2007, and little Gordon is a bitter man who can’t get an upgrade, but insists on calling the flight attendant “stewardess.” (Thanks, Brownlee!)

Sweet spot: Buy tickets in advance, but just not TOO far in advance
FareCompare.com CEO Rick Seaney busts a myth: That buying WAY far in advance is a great way to save money. Rarely true. Instead, the best time to really start shopping is about four months before your flight. One big reason: While most airlines sell tickets up to 11 months in advance, Southwest Airlines only sells tickets 4 to 5 months ahead. And since Southwest has enormous pricing power, their competitors don’t even bother trying to compete.

Your 15 minutes were over 20 minutes ago
Richard Branson never met a camera he didn’t love. Apparently neither did Kyla Ebbert, Southwest’s miniskirt bandit. Branson used Ebbert as a PR prop for Virgin America’s new service to Vegas. Classy. But hey, goofy photos result. Why is Branson dressed like a priest? Oh, screw it. It’s only egging him on.

Ryanair-style airline coming to transatlantic travel
Ryanair CEO Michael O’Leary plans to start a discount airline that connects Europe and the U.S. It won’t be Ryanair, just a lot like it. Always the opportunist, O’Leary plans to wait until other airlines are in trouble, and then buy their aircraft on the cheap.

Skybus dropping West Coast?
Skybus looks like it might drop its flights to California and Washington, focusing instead on its shorter flights. Maybe that’s a good thing. Do you really want to deal with 29″ of seat pitch for a cross-country flight?

How to cut to the front of the security line
This isn’t advice I want to try out, knowing that the TSA has the habit of compiling dossiers on travelers. But Christopher Soghoian, of fake-boarding-pass generator fame, posts his tip on how to get to the front of the TSA line: Refuse to show ID. Instant supplemental screening (SSSS)! And to those wondering, yes, you can refuse to show ID and still legally fly. Print-and-save (pdf).

Your hard drive is a weapon
Since when are external hard drives a threat to security? Sigh.

If a flight is delayed and it’s not due to weather, you may be due for some compensation, according to the airline’s contract of carriage. But if the delay can be attributed to weather, you’re out of luck. Guess what they’ll try to blame… So how do you find the truth?

Following on Scott McCartney’s review of various flight status services, Gary Leff offers a great, if counterintuitive, tip for finding the real cause of delays: Use the airline’s cargo website.

For some reason, some airlines offer the real reason for flight delays to their cargo customers, but not their passengers. But not all airlines do this. In my experience, United and American cargo sites offer reasons for delays — reasons which may differ from the regular airline site. If you’re delayed, log in and check both the regular and cargo sites to see why. If it’s not weather, print-screen, then start negotiating with the gate agent.

Unfortunately, Northwest, Continental, and Southwest cargo sites don’t seem to give any different info than their passenger sites. Delta and US Airways cargo sites don’t even give flight tracking.

If the cargo route fails you, or if you’re looking for some all-purpose flight tracking, I generally recommend flightstats.com and flightaware.com. Flightstats offers great, detailed information on everything from gate information to runway statistics. Flightaware offers snappy live-updating maps and route information for the actual flight en route, but less practical info for the person actually traveling.

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Reader Sylvia asks:

I have an American Express blue card, but I want to get a different American Express Card that earns hotel points. Do I have to apply for a new card or can I just convert the card I have to the card that earns points?

Sylvia, I assume you’re thinking about the American Express Starwood or Hilton card. (aff) Unfortunately, in the case of American Express, you’ll need to apply for a new card, and then cancel the old one if you want the bonuses. This was confirmed to me over the phone.

The downside: Your credit score gets knocked a couple points for the new application, and depending on the creditor, the age of the account might get reset. (Older credit accounts are better than newly-established ones, for credit score purposes.) With Amex, they will likely keep your original “Member since…” date printed on the card, and not reset that to the new account’s start date, but you’ll likely get a new account number, which is what matters on your credit report.

If you’re deciding between the two Amex hotel programs, take a close look at the card terms to see which suits you better. Obviously, if you stay at one company’s brands more than the other, that creates an incentive. But if you’re brand-agnostic, the Starwood card may be the pick. The Hilton card is free, but the points aren’t very convertible. The Starwood card costs $45 a year (waived the first year), but the points can transfer to a laundry list of airline programs. So you have the airline backup, in case you decide not to use your Starwood points on hotel stays.

But either way you go, you’re going to have to re-apply.

Related:
- Reader mail: What kind of point-earning credit card is best?
- Use a credit card internationally? The banks owe you a refund.
- Reader mail: How can I upgrade flights using American Express?
- American Express Starwood Card (aff)
- American Express Hilton HHonors Card (aff)

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Reader Brian G. asks:

Your recent reader mail about international stopovers provides a reasonable segue for me to ask a question I’ve been pondering: is there a resource for identifying ALL of the non-stop flights from a given airport?
I initially thought of this question a couple of years ago while living in Alaska for the summer. Anchorage claims (and I have no reason to doubt) that Ted Stevens was the first North American airport with non-stop flights to both Europe and Asia. I started wondering if there were any airports in the world with non-stop, commercial flights to five continents (Antarctica is out and I’m not counting the continent of origin).

In my experience airport websites are largely useless. Of course I can use various search engines and try origin and destination airports through educated guesses, but not all airlines are listed in all search engines, and it’s sometimes hard to tell if a flight is truly non-stop. Probably the most useful resources I found were airline route maps, but still that’s a lot of guessing and checking. (Singapore was my best guess [for an airport with flights to five continents], but I can’t find a non-stop to South America. Perhaps Johannesburg?)

Such a resource has a practical application: we’re using miles to go to (Europe? South America) next summer, but we don’t care where we fly to specifically - we just want a non-stop flight from SFO. I’d like to type in an airport code and get an alphabetical list of direct flights and their associated airlines. Any suggestions?

Suggestions, yes, but none that meet your criteria fully. But let’s back up:

First off, don’t forget that when airports claim to have X number of nonstop flights to various locations, that number can (and will) include cargo flights. Anchorage, for example, is laden with nonstop cargo flights to Asia. And even if a search picks those flights up, that’s not going to help you plan your travels.

Second, no, I haven’t found an airport that meets your 5-continent criteria. But that doesn’t mean it doesn’t exist. Readers, any help here?

But back to your core question:
I don’t have a magic bullet for you. Like you’ve found, there is no single source for nonstops. The closest is OAG’s online tool for finding all direct flights from a given airport. Click it, enter the origin airport name or code, and it will list all the cities served. BUT: You need to dig deeper to find which airline services that city pair, and more importantly, you don’t see whether or not that flight is nonstop or not.

Similarly, you can try running searches on the Bureau of Transportation Statistics website. But it’s not easy. You choose your variables and download flight data into an Excel spreadsheet. Have fun!

I also tried other sites that give great information on flights — flightstats.com and flightaware.com for example — but no luck there, either.

So… any of the myriad travel webmasters out there want to take the challenge? Who will create a site that creates a searchable database of all the nonstop flights (ideally with the operating airline included in the results) from airports around the world?

A note on lingo: In your question you use “direct” and “nonstop” interchangeably, even though you acknowledge that some flights aren’t really nonstop. In airline speak, a flight can be “direct” if the same flight number serves multiple cities. Say, if the same number is used for both a flight from Houston to Newark and the onward flight from Newark to Amsterdam, then Houston to Amsterdam is considered “direct,” even though there’s a connection (and maybe even a change of planes) in Newark. Flyer beware.

UPDATE: FareCompare.com CEO Rick Seaney hits the comments to point to his site’s nonstop-search feature. One catch: You have to choose the airline. Choose your airport/city, then choose the airline, and the site gives you the nonstops. Here’s the line Rick provided in comments, for New York City, to start the ball rolling. Replace “NYC” with the airport code of your choice to try for yourself:
http://www.farecompare.com/flights/-NYC/city.html

Reader Joanna writes:

Is it worth paying an extra $20 to get an extra 1000 miles? United has a deal where you pay the fee and get bonus miles. My husband and I are hoping to fly to France next year, and we could use the extra miles. What do you think?

$20 for 1000 miles means two cents per mile… that’s about what miles should be worth. That’s my minimum-value target for cashing in miles, though I try for higher. Most folks get a lot less per mile than that, if they cash in their miles at all.

(See here for a breakdown of how miles are valued.)

United’s offer is a discount to their normal “miles-for-sale” offer, so it’s an upgrade from that. But it’s not really a steal.

A year ago, Northwest Airlines started an identical offer. (They called it “supersizing.”)

My advice: Only pay up for this offer if you KNOW you are about to cash in miles for something, and you’re just shy of the “free” ticket. And use it only — only! — as a last ditch effort to bump up the account. Don’t use it to hoard. It’s not always easy to cash in your points, so you don’t want to just pay money willy-nilly to an airline. And if you’re effectively pre-paying for that “free” ticket. For most people, the offer isn’t worth it.

(gratuitous image of Three Mile Island lamp… Three MILE… get it… har har har…)