11
Aug
2010

We can only hope this is a trend:

Harrah’s Entertainment has eliminated resort fees at all of its Las Vegas properties.

Planet Hollywood Resort & Casino and PH Towers Westgate were the last in Harrah’s Las Vegas portfolio to do away with the extra daily charges.

The resorts join Caesars Palace, Harrah’s Las Vegas, Paris Las Vegas, Rio All-Suites Hotel & Casino, Flamingo Las Vegas, Bally’s Las Vegas and Imperial Palace as official “no resort fee zones,” the company said.

Good riddance. Resort fees are perhaps the ultimate way a travel company can screw you. Mandating fees for standard hotel amenities and providing no way of opting out — I’ve never understood how that isn’t legally required to be part of the base rate. (At least airline fees are something you can typically avoid if you adapt your behavior, such as choosing whether or not to check a bag… but I digress.)

Fees make it hard to compare apples to apples, since side-by-side comparisons of rate on most websites won’t include resort fees. That’s anti-consumer.

The fees also took money out of the pockets of travel agents, both large and small. The resort fee, after all, was not commissionable.

The elimination of the fees probably means an increase in base rates. After all, Harrah’s collected $12 million in resort fees in Las Vegas last month alone. Expect to see those fees reflected in base rates soon. But that’s fine. It’s honest. It’s fair. And it should be supported.

I’m a firm believer in rewarding good behavior, and conversely, punishing bad behavior. If you’re a consumer, avoid resort fees when you can (except when you Priceline a room and can’t choose the specific hotel). If you’re an agent, don’t promote properties that stiff you and your clients. And if you’re a hotelier, remember that you’re in the hospitality business, and resort fees are anything but hospitable.

pixel Bravo: Harrahs rollls back hotel resort fees
Categorized in: hotels

2 Responses to “Bravo: Harrah’s rollls back hotel resort fees”

  1. David Horne Says:

    Preach it, brotha!

  2. Tim F Says:

    Testify!

Leave a Reply