Comments on: Taking some responsibility for a missed flight: A bad example from the NYT http://www.upgradetravelbetter.com/2009/11/30/taking-some-responsibility-for-a-missed-flight-a-bad-example-from-the-nyt/ Living the first class life -- at coach prices Thu, 18 Mar 2010 22:39:32 +0000 hourly 1 By: Mike Maddaloni - @thehotiron http://www.upgradetravelbetter.com/2009/11/30/taking-some-responsibility-for-a-missed-flight-a-bad-example-from-the-nyt/#comment-30896 Mike Maddaloni - @thehotiron Tue, 01 Dec 2009 13:24:11 +0000 http://www.upgradetravelbetter.com/?p=4291#comment-30896 For me, there is no such thing as getting to an airport too early. Pack a book and a few dollars to have a drink if you have to wait! mp/m For me, there is no such thing as getting to an airport too early. Pack a book and a few dollars to have a drink if you have to wait!

mp/m

]]> By: Tino http://www.upgradetravelbetter.com/2009/11/30/taking-some-responsibility-for-a-missed-flight-a-bad-example-from-the-nyt/#comment-30895 Tino Tue, 01 Dec 2009 12:37:32 +0000 http://www.upgradetravelbetter.com/?p=4291#comment-30895 Indeed, it's awful. Pathetic. Embarrassing. And I'm referring to the <strong>editors</strong> who allowed this kind of garbage to stand under the New York Times masthead. Since when is it okay to include "so who knows" as an explanation for anything in this nation's paper of record? Neither the writer nor the editor has an excuse for letting that slide. It was even in the Sunday paper, and not "just" online. The next time Bill Keller bashes blogs and the pain they're causing his business model, you, Mark, should send him this post and remind him of the way the NYT is slashing its own credibility and killing itself slowly. Indeed, it’s awful. Pathetic. Embarrassing. And I’m referring to the editors who allowed this kind of garbage to stand under the New York Times masthead.

Since when is it okay to include “so who knows” as an explanation for anything in this nation’s paper of record? Neither the writer nor the editor has an excuse for letting that slide.

It was even in the Sunday paper, and not “just” online.

The next time Bill Keller bashes blogs and the pain they’re causing his business model, you, Mark, should send him this post and remind him of the way the NYT is slashing its own credibility and killing itself slowly.

]]> By: Oliver http://www.upgradetravelbetter.com/2009/11/30/taking-some-responsibility-for-a-missed-flight-a-bad-example-from-the-nyt/#comment-30893 Oliver Tue, 01 Dec 2009 06:14:16 +0000 http://www.upgradetravelbetter.com/?p=4291#comment-30893 Right. It's really strange. My printer for whatever bizarre reason prints the boarding pass in ancient Egyptian hieroglyphs. I always get a hard time at the TSA checkpoints with it, too. What a bozo! And seriously, the NY Times pays this guy? If he's that stupid, they just lost a whole lot of respect for the quality of their writers. Right. It’s really strange. My printer for whatever bizarre reason prints the boarding pass in ancient Egyptian hieroglyphs. I always get a hard time at the TSA checkpoints with it, too.

What a bozo! And seriously, the NY Times pays this guy? If he’s that stupid, they just lost a whole lot of respect for the quality of their writers.

]]> By: Aviator http://www.upgradetravelbetter.com/2009/11/30/taking-some-responsibility-for-a-missed-flight-a-bad-example-from-the-nyt/#comment-30890 Aviator Tue, 01 Dec 2009 01:23:23 +0000 http://www.upgradetravelbetter.com/?p=4291#comment-30890 Follow up: http://cityroom.blogs.nytimes.com/2009/11/30/readers-speak-out-about-a-missed-jet-blue-flight/ Follow up:
http://cityroom.blogs.nytimes.com/2009/11/30/readers-speak-out-about-a-missed-jet-blue-flight/

]]> By: Mark Ashley http://www.upgradetravelbetter.com/2009/11/30/taking-some-responsibility-for-a-missed-flight-a-bad-example-from-the-nyt/#comment-30889 Mark Ashley Mon, 30 Nov 2009 22:52:26 +0000 http://www.upgradetravelbetter.com/?p=4291#comment-30889 Peter, Yes, indeed, he had a boarding pass, printed at home. I'll paste the snippet from <a href="http://cityroom.blogs.nytimes.com/2009/11/25/complaint-box-air-conditions/" rel="nofollow">his post</a> below where he admits this, and admits the boarding pass included a gate number on it, too. Now, granted, gates are subject to change, but for an airline like JetBlue, which has a small presence at Newark, it's a limited number of possibilities. And would it kill him to try the gate that's printed on the pass first? The promised snippet: <blockquote> Still simmering, I sued in small-claims court. The day before the trial, a Jet Blue paralegal called to ask what my suit was all about. She did not have my letter, so I told her my story. I suppose such employees guard their company’s treasuries, not their reputations, so the conversation, while civil, wasn’t exactly warm. The paralegal’s position, repeated again and again, was that my boarding pass had the gate number printed on it. <strong>I had printed the boarding passes at home, and each computer and printer configures online documents differently, so who knows. </strong></blockquote> (emphasis added) "So who knows." Wow. Now it's the printer's fault. Peter,

Yes, indeed, he had a boarding pass, printed at home. I’ll paste the snippet from his post below where he admits this, and admits the boarding pass included a gate number on it, too.

Now, granted, gates are subject to change, but for an airline like JetBlue, which has a small presence at Newark, it’s a limited number of possibilities. And would it kill him to try the gate that’s printed on the pass first?

The promised snippet:

Still simmering, I sued in small-claims court. The day before the trial, a Jet Blue paralegal called to ask what my suit was all about. She did not have my letter, so I told her my story.

I suppose such employees guard their company’s treasuries, not their reputations, so the conversation, while civil, wasn’t exactly warm. The paralegal’s position, repeated again and again, was that my boarding pass had the gate number printed on it. I had printed the boarding passes at home, and each computer and printer configures online documents differently, so who knows.

(emphasis added)

“So who knows.” Wow. Now it’s the printer’s fault.

]]> By: Peter http://www.upgradetravelbetter.com/2009/11/30/taking-some-responsibility-for-a-missed-flight-a-bad-example-from-the-nyt/#comment-30888 Peter Mon, 30 Nov 2009 21:57:49 +0000 http://www.upgradetravelbetter.com/?p=4291#comment-30888 If this guy by-passed the checkin counter then he would have had his boarding ticket pre-printed in order to go directly to security, right? That boarding ticket would have had the terminal/gate on it, right? Admittedly, I don't fly JB that often, so I can't recall exactly what their boarding ticket looks like, but I'm with you -- if I don't know exactly where I am going, I'm going to get there way, way, way before 30 minutes! If this guy by-passed the checkin counter then he would have had his boarding ticket pre-printed in order to go directly to security, right? That boarding ticket would have had the terminal/gate on it, right? Admittedly, I don’t fly JB that often, so I can’t recall exactly what their boarding ticket looks like, but I’m with you — if I don’t know exactly where I am going, I’m going to get there way, way, way before 30 minutes!

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