United has rolled out an enhancement to their Mileage Plus frequent flier program: You’ll now be able to book hotels, rental cars, or packaged hotel/car combos using your mileage balance.

United has tested this sort of thing in the past, but only for their elite-level Mileage Plus members. The new program allows all members to redeem miles this way.

On the surface, this is a good thing, which is how the majority of the media are bound to spin it. More redemption opportunities are a good thing, clearly. The selection of hotels and car companies isn’t seemingly limited by proprietary side-deals and exclusivity arrangements. And there aren’t blackouts, which is nice. But simply having another place to spend your miles isn’t a huge improvement if the cents-per-mile value proposition stinks.

And yes, the value proposition stinks.

The FAQ’s don’t list the conversion rates up front, but open up a few new browser windows, run a few parallel hotel and car searches, run the math, and we’ve got our answer: about 0.75 cents per mile.

The 0.75 cents per mile number assumes that the cash-booking would be done with the supplier directly, with full cancellation possible. Which isn’t fair, since the United bookings aren’t cancellable. Changes incur a $35 fee.

So not only do you have harsher terms, you even get LESS than 0.75 cents per mile if an agency or consolidator offers a lower price for the same dates. In one test, I found night at the Intercontinental Boston in October that goes for 42,725 miles on the United site. The hotel chain’s own site has a rate of $329 a night for a cancellable reservation (0.77 cents/mile). Prepaid costs $297 (0.70 cents/mile).

If you’ve got more miles than you know what to do with, or the last thing you want to do is cash in miles for more travel, then this might be for you. But if your mileage balance is more down-to-earth, you’ll probably want to try spending your miles on travel — particularly long-haul travel in premium cabins — before you empty the piggybank for a rental car.

Related:
- Is Starwood Preferred Guest’s “SPG Flights” a game-changer?
- Cashing in miles, but not on flights
- Reader mail: What kind of point-earning credit card is best?
- Reader mail: Can I cash in miles for magazines?

29
Sep
2009

It didn’t make it into Gadling’s top-ten list of items not to attempt to carry through a TSA checkpoint, but Matt Daimler, founder of the invaluable SeatGuru.com, sent in this photo he snapped at LaGuardia Airport security:

snowglobes prohibited Snowglobes are banned... for your safety

That’s right, don’t bring a snowglobe in your carry-on this holiday season. Bah humbug and all that.

And remember, when TSA collects all those dangerous bottles of spring water, hair gel, and mouthwash — and snowglobes — they just throw it all into a big barrel that’s disposed of as trash. It’s not treated as a dangerous stew of explosives, to be handled with the kidgloves of a well-trained bomb squad. Because it’s not.

Categorized in: TSA, airport security
28
Sep
2009

rio de la toletta venice Venice public toilets: Buy yours in bulk
My parents are about to embark on a trip to Venice, and in their travel planning, they discovered that the Italian city has an online discount program for using public toilets.

Seriously, there is really such a thing as the toilet card, a daily or monthly pass to the city’s public loos, available through Venice Connected, the city’s official site.

Instead of paying the current 1 euro fee to get into a public bathroom, tourists who think ahead can get one week or day passes to the bathrooms online.

Visitors can pay 7 euros online for 10 toilet visits over 5 days in high season, and 5 euros in the low tourist season.

For a regular toilet card, bought at a bathroom or other site, the corresponding costs are 9 euros and 7 euros.

The online day rate for 2 visits is 1 euro in low season, 2 euros in the high season. Otherwise, the card costs 1.50 euros and 3 euros respectively.
[...]
The pass is another attempt by Venice, which hosts about 20 million visitors a year, to deal with tourists who use the streets as urinals.

The program has been available since February 1.

So: Is a toilet “subscription” a brilliant plan to manage public spaces? Or is it another way to bilk tourists of their hard-earned cash? (Notably, locals only pay 0.25 per use.) Hit the comments!

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Categorized in: bizarre

 British Airways now charging fees for advance seat selection
“The last bastion of decent airline customer service begins its inexorable slide towards Ryan-ism.” So writes reader Hamish in response to British Airways’ announcement that they’ll be charging a fee for advanced seat reservation, beginning October 7. If you want to book an aisle, window, or God forbid, emergency exit seat, it’ll cost you. For ANY seat, not just the most desirable ones.

The rates vary by class and distance: £10 per person for European economy, £20 on long-haul economy or short flights in business class, emergency exit row will cost £50 (bookable between 10 and four days before departure), and £60 for long haul trips in business class. No charge for first-class cabins on three-class aircraft.

This isn’t just the “preferred seating” reservation charge that many US airlines offer. It’s indeed more in line with a discount carrier like Spirit or Easyjet.

Mind you, British Airways hasn’t been very friendly in the realm of seating assignments for some time. Back in 2006, I posted about how they limited the window when you could select seats to 24 hour hours before the flight. The new policy opens that window, but at a price.

In the LA Times’ blog, Jane Engle calls out the British Airways PR spin on the fee:

Here’s how British Airways described the new fees in their e-mail to agents: “Effective Oct. 7, 2009, your British Airways customers will have more control over their seating, with our new paid seating option.” I kid you not.

That’s not far from the same language they used in 2006: The ban at the time (of all seat pre-reservations) was “designed to simplify the process of choosing a seat and give all customers more transparency and control of the seating options available on their flight.” Simpler for whom?

British Airways tried to piss on you and tell you it was raining in 2006, and they’re doing it again now. Lufthansa is looking better and better.

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Upgraded: Business reasons for business travel
Take this with a grain of salt the size of a Rubik’s Cube, but the U.S. Travel Association announced that research they commissioned shows that “every dollar invested in business travel generates an average $12.50 in increased revenue and $3.80 in new profits.” Slightly more specifically, “Executives cited customer meetings as having the greatest returns, approximately $15-$19.99 per dollar invested, with conference and trade show participation returns ranging from $4-$5.99 per dollar invested.” The entire report — which is based on a survey of perceptions of the impact of travel — is available here.
business travel breakdown Upgrades and Downgrades: business travel, baggage limits, boarding passes, more

Upgraded: Baggage allowances on Gulf Air
This isn’t something you’ll see in North America anytime soon: Gulf Air is raising the weight limits for passengers with (complimentary!) checked baggage, effective October 1, 2009. And the increases aren’t small: +10 kg (22 lbs), in each class. That raises the total weight limits for First, Business and Economy to 50 kg, 40 kg, and 30 kg, respectively. Silver-level frequent fliers in Gulf Air’s frequent flyer program get another 15 kg; gold members get another 20 kg. Individual bags are still limited to a whopping 32kg (70 lbs) each.

Upgraded: Virgin Atlantic’s website
Sure, airline websites have been selling hotel reservations and rental cars. But now Virgin Atlantic is trying to go further by offering “add-ons” like passports and visas. Services are provided by CIBT, either via the Virgin website or call center. (Or, perhaps more accurately, centre.)

Upgraded: Paperless boarding passes at US airports
The number of airlines and airports that permit scanning boarding passes from your mobile device keeps increasing. The TSA blog compiles the who/where. Here’s the bottom line, airlines and airport codes:

Continental: IAH, DCA, EWR, BOS, AUS, SAT, CLE, LGA, LAS, SFO, ORD, LAX, SAN, FLL, TPA, PDX, PHX, CLT, MSY, RDU, MCO
Delta/Northwest: ATL, LAS, MEM, MSP, DET, SLC, CVG
Delta only: LGA
Northwest only: IND
Alaska: SEA
American: ORD, SNA, LAX

Upgraded: Punishments for abusive passengers in-flight
The FAA is increasing the size of the penalties it levies against unruly passengers, like the man who “dropped his pants and exposed himself to the female passenger sitting next to him, then punched her, according to an FBI affidavit.” Good.


koala and kiwi signs Great US to Australia deals: under $1000 all in with free New Zealand stopover
Qantas is running a promo for travel between the US and Australia: Around $970 all-in round trip (that’s $399 each way, including fuel surcharges, plus taxes) for flights from Los Angeles or San Francisco to major Australian hubs, and including a free stopover in New Zealand.

The free stopover is what really makes this a good deal.

Too bad the business class seats aren’t similarly discounted. ($15,260 for business class, for one person on the same dates. I don’t think so.)

Flights are only available at those rates for travel between May 1 and June 8, 2010. A narrow window of opportunity, but potentially worthwhile, especially with that free stopover thrown in.

Be careful when booking that you choose “red tail” flights, not Jetstar, their no-frill discount carrier. The flights are the same price, but the amenities are more generous on the mainline Qantas flights.

Maddening, though: Though you can tack on a domestic US flight to the fare for generally-reasonable rates (i.e., ~$220 additional for the roundtrip from Newark), the Qantas website makes it nearly impossible to book if you’re not leaving from a short list of cities. And that list is odd: Monterey is on the list, but Charlotte and Raleigh aren’t? Flagstaff is included, but Milwaukee isn’t? Seems like a webpage makeover is in order.

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Categorized in: Qantas, fare sale