Two weeks ago, George Hobica of Airfarewatchdog posted about a seemingly dramatic new change in the ways airfares are collected and disseminated, which he claimed would throw a wrench into the already-frustrating system of regularly fluctuating prices. “[A]irlines will be able to change their fares more often and more quickly than ever before, and consumers will need to keep on their toes like never before.” His suggestion caught my attention. The problem is, it’s a non-problem. The more I thought about it, his post just didn’t add up.
Under the title, “Airfares may change more often than ever in the near future,” George writes that “ATPCO, the folks who act as the airfare intermediary between the airlines and you, the consumer, via airfare distribution systems such as Travelocity, Expedia, and your local travel agent, will soon be implementing real time, instantaneous airfare updates, according to a person who is familiar with the matter.” The consequence of such a change, according to George:
What it means for you is that fares can fluctuate much more frequently than before, which may make shopping for airfares even more of a challenge.
What is means for airlines is that in order to respond to their competition’s airfare increases and decreases, they could conceivably have their pricing analysts work in a 24 hour environment. On the plus side for airlines and the online travel agencies such as Travelocity, they’ll be able to eliminate fare mistakes almost instantaneously instead of waiting for the next fare update, which could be hours away. On the minus side, airlines might have to add staff to their pricing and fare analysis departments, and really keep on their toes.
Right now, airlines file fares continuously throughout the day with the ATPCO clearinghouse, who then distributes those fares to reservation systems at set times (3 times daily for domestic fares on weekdays; once daily for domestic fares on weekends; up to 8 times daily for international fares on weekdays; and 3 times daily for international fares on weekends). Subscribers to those ATPCO feeds — airlines, and the global distribution systems such as Galileo, Amadeus, etc. — pass the information on to their clients, usually agencies. As long as inventory holds up (and if fares are low, that’s a big if), fares will be stable for a several-hour window.
On the surface, George’s account of the possible shift from periodic updates to real-time updates of airfares sounds like a plausible tale, and a big shift in the way the business works. (Except for the “pricing analysts” working 24-7… They have computers that do this sort of thing these days, you know…) But the more you think about it, the more it just doesn’t make sense for anyone to worry about this.
For starters, the concept of live-updated fares in ATPCO isn’t new, so George’s post is a few years too late. It’s been around for at least five years, and I can find evidence of it on the ATPCO website going back to at least February 2007. It’s currently pitched under the name “Instant Subscriptions.” It’s an option for subscribers, not a new standard. So the service is available, but it’s not being implemented. Which begs the question, why not?…
I called Rick Seaney, CEO of FareCompare, who works closely with ATPCO and knows more about their airfare products than any person really should. I asked Rick about the prospects of a shift to an instant-fare-update world. He confirmed my skepticism.
For starters, Rick pointed out, the technical challenges of implementing a system like this are huge. Huge hardware investments. Rewriting software. In today’s environment, this is highly unlikely.
Then there’s a collective action problem, and the issue of fare variation: Let’s assume that some agencies subscribing to ATPCO feeds would opt for the live updates, but others don’t. Then assume Airline A raises some of its fares. If Agency XYZ gets its fares through a live-updated feed, but Agency ABC doesn’t, then ABC will show the old (lower) fares. Now XYZ’s low-fare-guarantee would kick in, because its competitor ABC would be offering the same flight for less. So XYZ could lose money if it offers the live-updated fares. Unless everyone opts for live updates at once, it’s going to be a problem.
More to the point: Even if — if — airlines were signed on to constantly update new fares in real-time, would they want to? What’s the benefit in doing so, if you’re an airline? There are already multiple updates, only a few hours apart, so when one airline lowers or raises fares, their competitors don’t have long waits before they can respond.
And finally, even if the published fare changes, there’s still the matter of inventory. Airlines can publish all the fares they want, but if there’s no inventory of seats to back it up, any fare war is moot.
So is it possible that we’ll see live-updated fares someday, with prices bouncing around like a bank stock on options-expiration day? Sure, if every subscriber to airfare prices joins the fun, and if there’s plentiful inventory to back up each price point. None of this is happening anytime soon.
So let’s not fearmonger (or faremonger)…


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April 15th, 2009 at 8:37 am
Thanks for this post. It really clarifies some questions I had about the Airfarewatchdog piece. (and great title)