17
Mar
2009

Today, Travelocity dropped its booking fee for airline tickets. A week ago, Expedia did the same.

Both agencies are promising that the fees will be on hiatus until May 31, 2009. But bringing the charge back may be tough: Back in 2007, Priceline and Hotwire dropped their booking fees “temporarily,” and they still haven’t brought the fees back.

That leaves Orbitz as the lone holdout among the biggest U.S. travel agencies. So when will Orbitz, the biggest holdout, throw in the towel on fees?

Consumers should welcome the rollback of these add-on booking charges. But this episode shows how brutal the online travel marketplace is right now. If online travel agencies want to collect a surcharge, they’re going to have to get creative, and earn it. Simply offering price comparisons and a few online alerts — which are free elsewhere — won’t cut it. And Travelocity, Expedia, Priceline, and Hotwire have admitted that.

Sure, Orbitz may counterargue that they provide value-added with their price guarantee, but since that service is of relatively limited value, I wouldn’t pay a premium for it (though maybe it’s worth the $6.99+ gamble for someone else…)

Travelocity is even poking a stick in Orbitz’ eye by copying their “Price Assurance” model and bringing it to vacation packages under the name “PriceGuardian.” If someone else books the same package as you, and the price has dropped, you get a check for the difference. Yeah, good luck with that.

What we may see is a shift to voluntary fees for add-on services, much like the airlines are going a-la-carte themselves. Want a price-drop guarantee? Pay a few bucks up front. Want text message alerts? A few more bucks. That I could see happening. But the standard one-size-fits-all fee is history at the mainstream agencies.

 So when will Orbitz drop its booking fee? So when will Orbitz drop its booking fee? So when will Orbitz drop its booking fee?

pixel So when will Orbitz drop its booking fee?

3 Responses to “So when will Orbitz drop its booking fee?”

  1. Expedia and Travelocity Drop Booking Fees (Temporarily >> The Cranky Flier - Airlines|Airports|Air Travel Blog) Says:

    [...] over at Upgrade: Travel Better thinks this “temporary” fee cut may become permanent, and he very well may be right. Once you get into these competitive spirals, it’s hard to get [...]

  2. Escalation: Priceline answers the Travelocity and Orbitz fee-cutting | Upgrade: Travel Better Says:

    [...] The online travel agency battle royale is on. Just a few days after Travelocity and Expedia eliminated their booking fees for airline tickets, Priceline, the first agency to cut the fee, is fighting back with some [...]

  3. Peer Pressure! Orbitz drops its flight booking fee | Upgrade: Travel Better Says:

    [...] Orbitz drops its flight booking feePosted by: Mark Ashley Three weeks ago, to the day, I asked when Orbitz would drop its airfare booking fee in response to fee-cutting by Priceline, Hotwire, [...]

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