
Didn’t pay for first or business class? Didn’t put your name on the upgrade list before the flight? Boarded and seated in your coach seat, and feeling remorse about not pushing for the seat up front? No longer a problem, if you’re on AirTran. The airline has started allowing passengers to upgrade to business class after boarding.
AirTran has been selling upgrades for some time, but the notable change is that they’re now selling those upgrades on board. (Assuming they’re free, of course.) It’s the same price — $49 to $99 each way, depending on the route — as if you had bought the upgrade online or at the airport. But this way, if you decide at the very last minute that you really do want the bigger seat, you now can buy it.
AirTran will continue to sell upgrades at the time of booking, at check-in, at the ticket counter or at the gate, and continue to give complimentary upgrades to elite travelers. Flight attendants will make announcements on board if any upgrades remain and are for sale.
[...]
Passengers pay by credit card to flight attendants, who carry card readers already used for on-board drink sales.
Pretty smart of them. It’s possible that others might follow suit, but don’t expect it on the long-haul international flights where sitting in a bigger, reclining seat really matters.
Don’t expect a big meal or a fancy production. This isn’t Singapore. What you get is a bigger seat and free drinks. Not a bad option to have, though, and I salute AirTran for being creative (and aggressive) in turning those bigger seats into cash.
I don’t expect many airlines will follow suit. Most other airlines have so many elite-level frequent flyer program members, that the seats would already be filled. I haven’t seen an empty first-class seat in ages.
AirTran’s pool of elites is a smaller group, so the airline can both pamper them AND go for revenue from the masses. (Back in September, they announced some improvements to their elite program, including upgrades from any fare class, subject to availability, 40 minutes before takeoff. So elites shouldn’t worry that they’re competing with cash buyers on board, though a cash-upgrader could trump an elite if they buy the upgrade before the 40-minute mark.)
I’d expect to see Spirit and Virgin America follow suit soon. Perhaps airlines without an “unlimited” upgrade policy for elites (e.g., United and American) would be also consider testing this sort of program.
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October 19th, 2008 at 10:21 pm
Man, was this blog timely.
For the second time, and last time, this year I have booked a flight with AirTran through AmEx Travel (our corporate booking agency). Both times, I have been unable to check-in online. My itinerary shows the flight info, confirmed status, booking record locator, my A+ number, etc., but no joy with online check-in.
Any clues about their incompetence in this specific area?
Oh, and I WON’T give them a penny more for any upgrade.
October 20th, 2008 at 2:42 am
It’s a smart idea, but it runs aground on the price being the same at the last minute: shouldn’t stand-by decisions be sweetened a little? Surely if AirTran believe their upgrades are fairly priced, they’re not going to lose any advance sales, while offering a cheaper option as the plane is about to taxi could make an extra twenty dollars on otherwise empty seats…
October 20th, 2008 at 4:44 am
We used to be able to upgrade onboard on Lufthansa flights, but then they stopped this service. It was a really good to be able to do that.
October 20th, 2008 at 2:06 pm
British Airways offers upgrade on board on longhaul flights. Subject to availability of course, and may not be offered on every flight (even if seats are available).
October 31st, 2008 at 7:48 pm
That kind of sucks, really–even now one can sometimes sneak into the emergency row mid-flight if it’s empty and nobody cares. If you have to pay even when you’re on board, that option is no longer available.
October 31st, 2008 at 8:00 pm
timoni, I don’t think the emergency rows are the seats you’d be upgrading into. The upgrades take you to the business class seats at the front of the plane.