Comments on: Orbitz Price Assurance re-examined: Real savings or gimmick? http://www.upgradetravelbetter.com/2008/10/16/orbitz-price-assurance-re-examined-real-savings-or-gimmick/ Living the first class life -- at coach prices Fri, 20 Nov 2009 13:55:54 -0700 hourly 1 By: Jeremy Jacobson http://www.upgradetravelbetter.com/2008/10/16/orbitz-price-assurance-re-examined-real-savings-or-gimmick/#comment-29650 Jeremy Jacobson Wed, 07 Oct 2009 16:31:20 +0000 http://www.upgradetravelbetter.com/2008/10/16/orbitz-price-assurance-re-examined-real-savings-or-gimmick/#comment-29650 We bought tickets through Orbitz, and the prices dropped by almost half on our exact tickets(everything matching). After waiting until only a few weeks before the departure after months had passed without any refund(flight was ORD to FRA roundtrip), we found out that since we were two travelers on one itinerary, to get a refund, another person would have to buy a two ticket matching itinerary. This was very unexpected, and not anywhere in the fine print. We too would like to join any class action law suit for such a misleading policy that wasted our money.(we never got a refund) We bought tickets through Orbitz, and the prices dropped by almost half on our exact tickets(everything matching). After waiting until only a few weeks before the departure after months had passed without any refund(flight was ORD to FRA roundtrip), we found out that since we were two travelers on one itinerary, to get a refund, another person would have to buy a two ticket matching itinerary. This was very unexpected, and not anywhere in the fine print. We too would like to join any class action law suit for such a misleading policy that wasted our money.(we never got a refund)

]]> By: Scott Rosen http://www.upgradetravelbetter.com/2008/10/16/orbitz-price-assurance-re-examined-real-savings-or-gimmick/#comment-28107 Scott Rosen Wed, 27 May 2009 00:26:27 +0000 http://www.upgradetravelbetter.com/2008/10/16/orbitz-price-assurance-re-examined-real-savings-or-gimmick/#comment-28107 Orbitz changed my itinerary every time that it went down in price. I am willing to join any class-action suits being prepared against them. Please contact me at: philipperv@yahoo.com. Thank you. Orbitz changed my itinerary every time that it went down in price. I am willing to join any class-action suits being prepared against them. Please contact me at: philipperv@yahoo.com. Thank you.

]]> By: ziko http://www.upgradetravelbetter.com/2008/10/16/orbitz-price-assurance-re-examined-real-savings-or-gimmick/#comment-27964 ziko Sat, 16 May 2009 00:11:19 +0000 http://www.upgradetravelbetter.com/2008/10/16/orbitz-price-assurance-re-examined-real-savings-or-gimmick/#comment-27964 OK guys this is my story on Orbitz Price Assurance……so I bought 2 r/t fares through Orbitz for 708 from SFO to Geneva on Apr/30 and two weeks later the same fare, same departure, same arrival, same everything is now 677…..i emailed Orbitz requesting the credit for the difference (for 2 tickets is about $60) and their response was ———————————————————————————————————– Dear Orbitz Customer, Thank you for contacting Orbitz. I understand you would like to claim price guarantee for you flight reservation. Airfares change throughout the day, based on demand for the flight and the airlines’ right to change them at any time. We monitor these changes closely and make every effort to keep our fare displays as current as possible. At the time of your fare search and when you bought your ticket, our display showed the lowest fare available for purchase for the time and dates you requested. If you should find a lower fare after purchasing a non-refundable ticket, we will not be able to issue a credit for the difference in price. If you wish to take advantage of a lower price you see on the website, you may cancel the ticket and re-book. You will be subject to the refundability policy associated with your current ticket and may be charged any fees listed in that policy. Sincerely, Peter Emanuel OrbitzTLC Team ———————————————————————————————————– So basically, they lie, mislead and do not stand behind their promise just so they can make a sale. BEWARE!!!!!! OK guys this is my story on Orbitz Price Assurance……so I bought 2 r/t fares through Orbitz for 708 from SFO to Geneva on Apr/30 and two weeks later the same fare, same departure, same arrival, same everything is now 677…..i emailed Orbitz requesting the credit for the difference (for 2 tickets is about $60) and their response was

———————————————————————————————————–
Dear Orbitz Customer,

Thank you for contacting Orbitz.

I understand you would like to claim price guarantee for you flight reservation.

Airfares change throughout the day, based on demand for the flight and the airlines’ right to change them at any time.

We monitor these changes closely and make every effort to keep our fare displays as current as possible. At the time of your fare search and when you bought your ticket, our display showed the lowest fare available for purchase for the time and dates you requested.

If you should find a lower fare after purchasing a non-refundable ticket, we will not be able to issue a credit for the difference in price. If you wish to take advantage of a lower price you see on the website, you may cancel the ticket and re-book. You will be subject to the refundability policy associated with your current ticket and may be charged any fees listed in that policy.

Sincerely,

Peter Emanuel
OrbitzTLC Team

———————————————————————————————————–

So basically, they lie, mislead and do not stand behind their promise just so they can make a sale. BEWARE!!!!!!

]]> By: Peer Pressure! Orbitz drops its flight booking fee | Upgrade: Travel Better http://www.upgradetravelbetter.com/2008/10/16/orbitz-price-assurance-re-examined-real-savings-or-gimmick/#comment-27474 Peer Pressure! Orbitz drops its flight booking fee | Upgrade: Travel Better Wed, 08 Apr 2009 01:40:34 +0000 http://www.upgradetravelbetter.com/2008/10/16/orbitz-price-assurance-re-examined-real-savings-or-gimmick/#comment-27474 [...] that the combination of the newly-deleted fees and the Price Assurance program (analyzed here and here) makes them the online agency of choice. Assuming that the fares are the same at, say, Orbitz and [...] [...] that the combination of the newly-deleted fees and the Price Assurance program (analyzed here and here) makes them the online agency of choice. Assuming that the fares are the same at, say, Orbitz and [...]

]]> By: Escalation: Priceline answers the Travelocity and Orbitz fee-cutting | Upgrade: Travel Better http://www.upgradetravelbetter.com/2008/10/16/orbitz-price-assurance-re-examined-real-savings-or-gimmick/#comment-27177 Escalation: Priceline answers the Travelocity and Orbitz fee-cutting | Upgrade: Travel Better Fri, 20 Mar 2009 10:36:25 +0000 http://www.upgradetravelbetter.com/2008/10/16/orbitz-price-assurance-re-examined-real-savings-or-gimmick/#comment-27177 [...] I’ve expressed before, I don’t think that a price guarantee that relies on another customer booking exactly the [...] [...] I’ve expressed before, I don’t think that a price guarantee that relies on another customer booking exactly the [...]

]]> By: So when will Orbitz drop its booking fee? | Upgrade: Travel Better http://www.upgradetravelbetter.com/2008/10/16/orbitz-price-assurance-re-examined-real-savings-or-gimmick/#comment-27151 So when will Orbitz drop its booking fee? | Upgrade: Travel Better Wed, 18 Mar 2009 04:54:28 +0000 http://www.upgradetravelbetter.com/2008/10/16/orbitz-price-assurance-re-examined-real-savings-or-gimmick/#comment-27151 [...] that they provide value-added with their price guarantee, but since that service is of relatively limited value, I wouldn’t pay a premium for it (though maybe it’s worth the $6.99+ gamble for someone [...] [...] that they provide value-added with their price guarantee, but since that service is of relatively limited value, I wouldn’t pay a premium for it (though maybe it’s worth the $6.99+ gamble for someone [...]

]]> By: Complete Savings http://www.upgradetravelbetter.com/2008/10/16/orbitz-price-assurance-re-examined-real-savings-or-gimmick/#comment-24864 Complete Savings Fri, 17 Oct 2008 09:47:57 +0000 http://www.upgradetravelbetter.com/2008/10/16/orbitz-price-assurance-re-examined-real-savings-or-gimmick/#comment-24864 A friend of mine, Jeff, got a successful refund. - David. A friend of mine, Jeff, got a successful refund.

- David.

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