International discount airline Zoom speeds into bankruptcy
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Canadian-British trans-Atlantic discounter Zoom Airlines, which made waves when it started flying from New York to London, has canceled all flights and started bankruptcy proceedings.
Their homepage is yet another airline tombstone, a statement from the CEO that the airline is belly-up. (Technically, it’s two airlines, a British company and a Canadian company. Both are insolvent.)
From their statement:
For customers who have future travel plans involving a Zoom flight for which reservations and payment have been made, you should refer to your credit or debit card company to apply for a refund. We have set out details of other airlines who operate the same or similar routes to those flown with Zoom in the hope that this may assist you in making alternative travel plans to replace the flights that you had booked with Zoom.
[…]
We have been advised that British Airways and Virgin Atlantic are graciously offering special fares to assist Zoom customers that have been displaced by the suspension of our services.
As I write this, there is not yet any information about these special fares on either the British Airways or Virgin Atlantic websites. Note, however, that this sounds like replacement tickets, and does not suggest that BA or VS will accept Zoom tickets as-is.
If you are in the middle of an already-started itinerary, call these airlines to see what they can do for you. If your travels haven’t started yet, call your credit card company and seek a refund. Fast. Now. Get on it. Go!
Related:
- Trans-Atlantic low fare competition heating up: Zoom and Ryanair
- Zoom across the Atlantic: Low-cost airline coming London-New York?
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August 29th, 2008 at 1:51 pm |
Excellent. San Diego’s one direct link to Europe lasted all of…two months? Guess I’ll have to fly via SFO/LAX/ORD again.
August 29th, 2008 at 2:17 pm |
Hi,
I have spent all morning trying to get through to Bank of America which is my Visa card issuer as my husband used his Visa credit card to book two tickets for us on Zoom’s premier economy. We were scheduled to leave for London on the 12th of September from JFK.It was to be a trip to celebrate my birthday. Ever since we read about the demise of Zoom we have been trying to get our money refunded while Amex has issued a statement that it will refund the tickets booked on Zoom with their card our Visa issuer Bank of America is saying a dispute cannot be registered until the date of travel. How much more proof do they need????Th airline is bankrupt and has ceased operations and hence service has been/ will be denied so why do I have to wait???? its shocking! I also called BA they are willing to honor our zoom tickets as is - our two tickets on Zoom’s premium economy cost $1941 and if we are to fly on BA’s Premium Economy it is going to cost us another $1846 in addition to the $1941 already paid to Zoom ..its so frustrating and scary so in the future if your airline fails you are sunk!!