24
Jul
2008

TechCrunch reported and Budget Travel confirms that American Airlines is pulling its fares out of the granddaddy of all airfare aggregators, Kayak.com. Effective August 1, you won’t see AA fares on Kayak.

TechCrunch also reports, citing “the CEO of a competing travel site” as a source, that American is “considering doing the same with Orbitz. If it does so, other airlines such as Continental and Northwest may follow suit.”

For starters, this stinks for consumers, because it’s making comparison shopping harder. Already we’re stuck comparing apples to oranges, thanks to the variation between the airlines’ myriad fees. But in the long run, I’m betting that pulling out of comparison sites will stink for the airline, too, and we’ll see this decision reversed.

The comparison with Southwest will inevitably arise. Sure, Southwest doesn’t show up in comparison sites, but Southwest customers have been “trained” for years now to skip the search engines and go straight to the airline. American doesn’t have that kind of culture built up, and it’s unlikely to go all-in toward creating such a culture at this point. Just pulling out of Kayak won’t do the trick. And worse, it’s a real pain in the butt to waste time looking all over the internet for the lowest fare. I have always disliked that about Southwest, but hey, it’s working for them. Still, Southwest is the exception — not everyone can pull off selling tickets solely on their their own. Even JetBlue caved in and started publishing fares on other sites.

American Airlines has played these games before. They once yanked first-class fares from Expedia, but came back three weeks later.

This sort of thing goes both ways, too. Notably, online travel agencies don’t claim to cover ALL the options. Orbitz, for example, limits customers’ choices in its rental car search to those companies that pay to be included.

I’m betting that American’s pullout is a bargaining strategy. They hate to pay any referral fees to sites that drive them customers, but they don’t want to lose those customers entirely. Their real goal: to negotiate a smaller revenue split with Kayak and/or Orbitz.

If I’m right, then American’s fares will be back online for comparison shopping within a month or so. If I’m wrong, then we will likely see other airlines do the same, and the business model of Kayak and its competitors is at risk. It’s not just venture capitalists who lose out if those sites fail: The consumer loses. So I really hope my prediction is right.

 Is airfare comparison shopping about to die?

pixel Is airfare comparison shopping about to die?

6 Responses to “Is airfare comparison shopping about to die?”

  1. rrgg Says:

    Defending Southwest’s position makes no sense. They intentionally keep the aggregators away lest anyone find out that Southwest is often not the cheapest option.

  2. holocron Says:

    I have noticed that Northwest stopped showing up in Farecast.com searches several months ago.

    I emailed their support to ask them about it on several occasions and never received a response.

    This true both before and after the Microsoft acquisition.

  3. Smail Says:

    Will they still be on ITA? That’s all I care about.

  4. Thranduil Says:

    If American is the only airline to pull out this time, then I can’t see it having any effect on Kayak. There will still be more than enough airlines on Kayak for it to produce effective results for the lowest airfare. American on the other hand may suffer a bit (any idea of what percentage of airline tickets get sold through comparison shopping sites currently?)

  5. Vagabond Says:

    I’ve noticed KLM’s fares showing up in farecast.com but not in Kayak

  6. Disaggregating fare aggregators 2009: Which airfare comparison sites are the best? | Upgrade: Travel Better Says:

    [...] (The lawsuits between American Airlines and Kayak, which initially resulted in American Airlines no longer being listed in Kayak results, was perhaps the most prominent case of pushback. Since October 2008, aa.com [...]

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