
Every so often, you hear about a chef who loses a Michelin star and then goes nuts — in the worst case, even committing suicide. But you never hear about celebrations when a star is lost. The perpetual goal is to gain or keep stars, not shed them. But now hotels in Berlin are clamoring for a lower rating, in an effort to keep business.
Why? Because a five-star rating is causing some hotels to lose business from corporate clients who are cutting back. At least that’s the theory.
The hotels appear to believe that their business has been hurt by a recommendation that pharmaceutical companies reduce the amount of pampering given to physicians and others attending events hosted by drug companies.
[...]
Willy Weiland, the director of the InterContinental and president of Berlin’s federation of hotels and inns, told the Berliner Morgenpost that the loss in the pharmaceutical business is no laughing matter. He estimates that 60,000 of his hotel’s 140,000 annual overnight stays derive from individuals participating in congresses such as those hosted by drug companies.
This certainly bucks the trend at the upper end of the travel industry of trying to out-luxe-ify the competition.
(Incidentally, if you’re confused as to how a hotel even could attempt to negotiate its star-rating downward, that’s a function of the German rating system. Hotels in Germany are voluntarily rated by a third-party ratings agency on a published scale. It’s an opt-in system, unlike the guidebook-generated ratings (AAA, Mobil, Frommer’s, Fodor’s, Zagat, etc., etc. etc.) in the United States. The German system is voluntary, unlike, say, the mandatory ratings systems in Belgium.)
Will the voluntary downgrade be a trend anywhere else? Do corporate travel offices really cut back on bookings based on the star rating, instead of the room rate?


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June 24th, 2008 at 12:06 am
There has been a similar phenomenon in France for quite a while – hotels are taxed by the number of stars, and established 3-star hotels whose reputation is secure often decline a 4th star.
June 24th, 2008 at 8:55 pm
Sorry to blow your lede but Alain Senderens of Lucas Carton “sent back” his three stars saying fine dining was too expensive.
http://www.gayot.com/restaurants/features/alainsenderens.html
(doesn’t Gayot believe in putting a dateline on their web content?)
June 24th, 2008 at 10:01 pm
Michael, that’s interesting. If business is good, why mess with it? And, notably, they’re declining a move up, not requesting a move down.
Dr. Vino, thanks for that. But it’s a little different, still. Alain Senderens sent the stars back when he changed his format, to create a simpler dining experience. 3 Michelin stars would have been a misrepresentation of what he was doing, going forward. The Berlin hotels I reference are NOT changing their product, just wanting fewer stars to save their bookings.
November 12th, 2009 at 9:44 am
[...] apparently it hurts business in Germany for a hotel to be regarded too highly. Some 5-stars are ditching amenities in an effort to drop their star ratings to appeal to suddenly cost-conscious business travelers. If [...]