17
Jun
2008

moneybags.jpgThe headline reads: “Frequent criers: Elite fliers are ruining air travel.” And while I have long enjoyed Chris Elliott’s columns and blog, this one piece is way off base.

(Nice linkbait, though! Whether Chris Elliott or his editor is to blame for the title, he had to know he’d be getting a response from this blog. Chris, consider your bait snapped up and devoured.)

But Chris’ blame-the-frequent-flyer attitude makes me want to flick my loyalty program cards at him like Chinese stars in a Bruce Lee movie. Even with his caveat that a few bad apples may be to blame, it’s still not clear to me how the most frequent flyers are at fault for the mess we’re in.

But let’s hear it from him. I’ll agree with his first point, as it’s essentially a fact:

No, what irks me are two important issues. First, it’s the way airlines today are adding amenities to their premium cabins while quietly removing basic services from their economy-class sections. Food is a good example, but such additions and deletions are taking place across the board, and it shows up in every aspect of air travel, from reservations to boarding.

It’s true, the class division in flight is getting wider, much like CEO pay has been rocketing up while most workers’ wages are stagnant. There is an amenity arms race in the air, especially in international premium cabins, and the back of the plane is losing out. That’s a reasonable gripe.

But let’s continue:

The other issue? The attitude of elites. I mean “elite” in several senses of the word: not just elite-level frequent travelers and the well-to-do who can afford to pay full price for the good seats, but perhaps in a broader sense, passengers who think they deserve preferential treatment.

So you’re conflating “elite” with “elitist,” merging “first class” with “frequent flyer,” and redefining “elite” to your own purpose? This is the Humpty Dumpty Fallacy, if you’ll allow me to be an educated elite (or is it elitist?) and whip out the Lewis Carroll:

`When I use a word,’ Humpty Dumpty said in rather a scornful tone, `it means just what I choose it to mean — neither more nor less.’

`The question is,’ said Alice, `whether you can make words mean so many different things.’

`The question is,’ said Humpty Dumpty, `which is to be master – - that’s all.’

Well, “elites” in the aviation world are generally those passengers who clock 25,000 miles a year or more with an airline or its alliance partners. Calling others “elites” is muddying the waters.

The remainder of the argument offers anecdotes of Travelers Behaving Badly: Naomi Campbell throwing a fit after her luggage went missing. Self-important jerks who refuse to buckle up and hang up the phone. And That Guy who demands a free drink because his upgrade didn’t clear. These are all real, undisputable examples of people being grade-A assholes. But why would you assume that all “elites” are like this?

Is this handful of bad apples “ruining air travel”? Or are the perpetual delays, overcrowded flights, BS fees, arbitrary imposition of rules when it’s convenient to the staff, (justifiably, but still unpleasantly) ticked-off crew, regional jets, increasing prices, and declining value proposition to blame for the malaise in air travel? I’ll pick the latter.

Most people with a silver, gold, platinum, or black loyalty program card in their possession aren’t the self-important traveling jerks Chris describes — or if they are jerks, they keep it civil in the sky. Most are regular folks who spend more time seated in a plane than they wish they had to. They know the rules: They take off their shoes and pull out their laptops at the security check. They stow their roll-aboards in the proper direction. They ignore the safety announcement because they can recite it in their sleep, but they pay attention to crew member instructions when so directed. And yes, they buckle up.

Elites aren’t ruining air travel. The airlines are. It’s the airlines’ world. The elites are just flying in it. Just like everyone else.

7 Comments

7 Responses to “Blaming the victim for our air travel mess”

  1. Sean Says:

    Not only are we not ruining air travel, we’re also not packing unnecessarily large bags and trying to cram them into the overhead bin, we’re not holding up the security line to argue with the TSA agent about taking off our shoes, we have our ticket and ID in hand, we don’t (usually) cause the flight attendants much trouble, we board when we’re supposed to and we get off quickly.

    It’s a crummy way to travel these days but we do it so much that we’re very efficient about it, making it better for everyone else. We sit in coach most of the time unless our upgrade squeaks though, so you really can’t tell the difference between us and “them” anyway.

    Yes, we’re just like everyone else. We’re just better at it.

  2. Anonymous Coward Says:

    I cannot believe dumbasses like this Chris Elliott guy actually exist. Seriously.

    What a poorly research piece by a pathetic excuse for a journo-moron….

  3. jetlag Says:

    The idea that “someone” is to blame for the problems of air travel in the early 21th century is just silly to me.

    It’s not the elite travelers.
    Or the frequent flyers.
    Or the casual travelers.
    Or the airlines. (Though I wish Southwest flight attendant would be less cloying!)

    It’s the sh*t hitting the fan on the fossil fuel economy. Here’s what I want in air travel:

    * reliability
    * convenience
    * comfort
    * low prices
    * high wages for employees
    * an empty seat on either side of me. (Hey, I can wish!)
    * the end of TSA.

    Those days are over (to the limited degree they were ever here.) And there’s no one group you can point a finger at.

  4. Chris H. Says:

    To add to jetlags points, I believe that blame is due to those that call the shots. Not that the airlines have had it easy the past 15 years, but it’s been poor business decision after poor business decision.

    But jetlag made the most valid point yet, and I quote:

    “It’s the sh*t hitting the fan on the fossil fuel economy.”

  5. Mark Ashley Says:

    Mr. Coward, please play nice…

  6. Tim A. Says:

    …I have to wonder…something tells me HE has elite status too and also probably gets the upgrades as well. Soooo I don’t get it. It just sounds like he’s complaining about the jerks and responding to the hurt feelings of people flying coach. But not really posing a good argument that it is truly ruining air travel.

    I understand the jealousy though. After all, when I’m stuck in economy for a 13 hour flight to Japan and I see kids as young as 10 or 11 enjoying business class on a Continental 777 flight, it kind of irks me… Ok. It really irks me. Especially since I do this leg every month. But are they ruining air travel? No. I think there are far far bigger issues out there than “the elites”… His blog is great but at least for this article he seems to have missed the point…

  7. Marilyn Terrell Says:

    If the airlines think they can make more money by offering better services to the elite passengers, let them try. But I think Southwest already found a better formula, of offering good and reliable service to all passengers, and they’re one of the few (only?) successful domestic airlines in business today.

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