Downgraded: Amtrak’s Guest Rewards program
Six weeks ago, I sang the praises of Amtrak’s loyalty program, for the ability to transfer miles between programs with no loss in value. I take it all back. Every last word. As Gary Leff reports, Amtrak has, without warning, changed the terms of their transfers out of the program. Again. This isn’t the first time they’ve changed rules on the fly, without notifying their customers. Bottom line: Amtrak’s program just sucks, sucks, sucks. The managers of the program must take some sadistic pleasure in playing three-card monty with their customers. Ooh, what are the program rules today? How about now? How about now?

Downgraded: Amtrak’s planning and foresight
Amtrak doesn’t just screw with their customers on the loyalty program side of the business. They do it to passengers too. Like running out of fuel between San Diego and Santa Barbara. They required a push from a freight train to reach their destination. Granted, Amtrak has historically been given minimal resources to make it work, but filling the tank seems like a basic calculation.

Downgraded: American Airlines’ new business class
I haven’t flown it, but I was skeptical when I saw the photos. Now AA-loyalist Will Allen writes his review of the new AA business class “lie flat” (but not horizontal) seats, and it’s not glowing.

Downgraded: Arbor Day
Las Vegas man found guilty of secretly cutting down 500 trees because they blocked his view of the Strip. Noted without comment.

Upgraded: Blogger junkets
The Cranky Flier got to fly on the Airbus A380 as it flew around LA airspace. Fun! His detailed report is here. Sweet. Not to be outdone, I hereby challenge Richard Branson to send this blogger to space on Virgin Galactic. Use the contact form, Richard. Top right of the sidebar.