31
Dec
2007
Posted by: Mark Ashley

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How to ring in the new year… How about some labor strife?

The Global Traveller runs down a list of seven likely airline and airport strikes (most in Europe) that could affect your travel in coming weeks. He also includes some excellent tips for making the best of a bad situation.

You should read the whole post, but here’s the gist:
- Know alternate routings and carriers before travel begins.
- Be flexible with dates, if you can. (Might cost you a fee.)
- Be flexible with routes/destinations, if you can. (Might cost a fee, again.)
- Consider buying fully refundable tickets on another airline as a Plan B.
- Have contact info handy.
- Confirm flights before departure.
- Keep tabs on the news.
- Don’t panic.

All good suggestions. And two of them (know alternate routings; contact info) are in the tips I offered last week on how to get an edge on other air travelers.

Most interesting to me: The refundable ticket as backup plan. It’s a good idea, but it’s not for everyone. Not everyone has the free cash flow to pay for fully-refundable (read: expensive) tickets. But if it’s must-go travel, this is a great idea. And if travels work out on the original itinerary, you can always get your money back.

I’d add one tip: If you paid via credit card, check to see what travel insurance coverage you have in case of strike. Some cards also offer “concierge” services to help out in cases like this, to help you get rebooked.

Here’s hoping that management and labor come to terms, and that these strikes don’t actually come to fruition. …and happy New Year!

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Categorized in: advice

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Downgraded: Monkey life-chances
I really can’t add more than this fine opening sentence: “A small monkey stashed in a man’s hat during a flight to New York has died, but federal health authorities don’t know why.”

Upgraded: Vengeful idiots
A passenger who missed his Southwest Airlines flight from Las Vegas to Hartford decided to tell the airline that a bomb was on board. How nice. After an emergency landing in Omaha, no bomb was found on board flight 1018. If ever anyone deserved to be put on the no-fly list, it’s this guy. Class act.

Downgraded: Skybus
Many airlines cancel flights due to mechanical issues, but when you don’t have a lot of planes to begin with, the effects are multiplied. No-frills upstart Skybus canceled 18 flights over two days, when two of its planes were grounded. 1000 people were affected.

Downgraded: United
United canceled hundreds of flights, mostly out of O’Hare, this past week, blaming the weather. The only problem is that the weather wasn’t the problem. According to the pilots’ union and media reports, it’s short-staffing. Other airlines weren’t hit the same way, on similar routes, so it’s fair to question the company’s weather-related excuses. For those travelers who were affected, though, this is one of those instances where your rights vary, depending on the reason for the delay. If it was staffing, then United should have rebooked passengers on other airlines (Rule 240). But if the airline can blame the weather, then passengers are out of luck. So guess which one the company is blaming?

Bonus: 180 passengers got evacuated after a United 757 got stuck in the mud when it made a wrong turn in Kansas City.

Upgraded: Malls, pretending to be airports
This past week, I visited the Natick Mall in Massachusetts, where I stopped in at the American Express Cardmembers’ Lounge. I had heard of these mall lounges before, but it was my first time seeing it live and in color. Sure enough, it’s like a medium-sized airport lounge, with free cofee drinks, snacks, magazines, internet access, and a phone charging station. But unlike airports, this lounge has free gift wrapping services. A nice complimentary perk for Amex cardholders, even those who aren’t paying annual fees. Unfortunately, the lounges close on December 31. I truly wonder what it ended costing Amex to run this thing.

Upgraded: The IRS
People apparently would rather pay their taxes than submit to airport security. The TSA ranked lower than the IRS in a satisfaction survey. (FEMA ranked even lower, after the Hurricane Katrina fiasco.)

Upgraded: The Dangers of Pie
Add another reason why the TSA isn’t winning the popularity contests. Once again, this holiday season, people transporting pies were given a hard time at airport security checkpoints. This happened before, and TSA Director Kip Hawley declared that pie was not a liquid. But apparently, it could still be a plastic explosive. I give up. (Thanks, Jess!)

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24
Dec
2007

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Merry Christmas from Maxjet. The discount all-business class airline shut down all its operations today — on Christmas Eve — when it declared bankruptcy earlier in the day.

The airline’s demise was no surprise — see this post — but passengers are now left scrambling to find alternate ways to and from their destinations, with some help.

MAXjet said it was working with rival all-business class Eos Airlines to find alternative routes. Meanwhile, Continental Airlines and Silverjet Aviation Ltd., another all-business class carrier, said they would honor limited numbers of MAXjet tickets.

“Honoring” tickets doesn’t mean they’ll do it entirely for free, but the cost is minimal. Continental’s rules for accepting these Maxjet tickets state:

MAXjet customers will be accepted for travel on a standby basis on Continental flights between Los Angeles/Las Vegas/Newark and London Gatwick from Dec. 24, 2007 through January 6, 2008. Passengers will be charged a $50 per flight segment ticketing fee, plus any applicable taxes and security fees. Continental will waive the current fuel service charge normally required for Newark to London passengers.

Note that they don’t state that they’ll transport you in business class, just that they’ll transport you on a standby basis. Lesson: If you want to fly in business class, and if Eos or Silverjet will take you, take advantage of that (especially if it’s the superior service at Eos). Call them first before you just show up at the airport with your Maxjet scrip.

Also: if you haven’t started your travels yet, you may not be able to simply swap carriers. Getting a refund — if possible — may be the better option. Notify your credit card company and let them know. If you bought through a travel agent, call them ASAP.

Maxjet’s homepage has an apology and some instructions, too.

For those left with this conundrum, my condolences, and best wishes for finding a way home, or wherever Maxjet was going to take you. Feel free to report back with tales of how you got there and back.

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Categorized in: Maxjet, business class
21
Dec
2007

With the end of the year nearly upon us, many of us are looking to make charitable contributions. Don’t forget to consider donating miles.

Many of us have small balances in some frequent flyer accounts. Miles that aren’t going anywhere — or taking us anywhere — fast. Instead of letting them expire worthless, donate some of those miles to a charity.

Sure, you could exchange them (at a loss) via Points.com. Or you might cash them in for a magazine subscription.

But as reader Jennifer at Daily Mitzvah reminded me, most U.S. airlines offer a charitable donation feature. Here’s a list.

If you can’t use your miles, let someone else benefit. Any airlines missing? Add them in comments!

Categorized in: frequent flyer miles

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Last week, TSA Director Kip Hawley briefed a group of travel journalists, and friend-of-the-blog Benet Wilson of AviationWeek asked the Kipster about that pet peeve of mine, restrictions on transporting duty free liquor.

My long-standing take: If it’s deemed safe for purchase behind security lines in one airport, it should be considered safe for transportation to — and through — other airports.

But that’s not the way it works in reality. You might buy booze (or perfume, or anything liquid) in one airport, fly from one city to the next, and have the liquids confiscated when trying to board your next flight. Idiotic. (Though not nearly as idiotic as the limits within the same airport, a la Munich…)

If you think that there’s a solution at hand, you’re wrong.

Hawley said that everyone is looking for a private sector solution where there is an assured supply chain, one way or the other. “If they can find an appropriate supply chain bringing the duty-free goods to the airport and protecting it along the way, we’re open to it,” he said. “But as of today, there’s not a bag that is commonly agreed to that meets all of our standards.”

This is essentially a private sector opportunity to adjust their business model to meet security requirements, said Hawley. “But we won’t spend taxpayer dollars on finding ways to make it easier to buy duty-free liquids,” he warned.

Protecting the duty free goods along the way? Like a Secret Service motorcade? Or an armored car?

Something tells me that the food and drink served up at airport restaurants isn’t subjected to the same demands for protection. But the (hopefully non-explosive) sandwich you buy after security is safe to carry between airports. Double standard.

Sigh. So buyer beware. If you’re changing planes on an international itinerary, you might have trouble bringing duty free liquids into the United States.

Once again, we’re dealing with security theater, not real security. Makes me want to pour a stiff (duty-free) drink.

Related:
- Duty free liquids allowed on board, except when they’re not
- Update: Munich Airport responds to questions about its duty free policy
- Traveling with booze: Policy clarifications and changes
- Duty free liquids soon to be liberated?

20
Dec
2007

If you’re booking flights on Continental, you might as well give this promotional code a shot.

To redeem, go to continental.com and choose “Advanced Search” at the bottom of the blue fare search box on the left side. On the following screen enter ZB2UAS82JH in the “Offer Code” box halfway down the page. Then choose flights, etc.

No guarantees on how long this code will be valid, but give it a try.

(Thanks to reader Jim V. for sharing!)

UPDATE: Try ZB5HBFJEBT as an alternate discount code. Thanks, Srinivasan!

UPDATE 2: These codes come and go quickly. For a more stable set of discount codes on American Airlines, not Continental, consider buying an Entertainment book for as little as $10, depending on the area. (Prices for the book fluctuate throughout the year, but the discount codes stay the same for a 12-month period.)
 Promo codes: 5% off Continental Airlines

Related:
- Save up to 63% on international flights and get $15 off your flight by clicking here (vayama.com) Promo codes: 5% off Continental Airlines
- Save $10 off all domestic flight tickets at CheapoAir.com. Redeem coupon code TRAVEL10, with low fare guarantee. Promo codes: 5% off Continental Airlines