Comments on: What great customer service looks like http://www.upgradetravelbetter.com/2007/10/30/what-great-customer-service-looks-like/ Living the first class life -- at coach prices Wed, 01 Oct 2008 00:01:42 +0000 http://wordpress.org/?v=2.2.2 By: P. Clark http://www.upgradetravelbetter.com/2007/10/30/what-great-customer-service-looks-like/#comment-18482 P. Clark Tue, 11 Dec 2007 02:37:36 +0000 http://www.upgradetravelbetter.com/2007/10/30/what-great-customer-service-looks-like/#comment-18482 When Swiss was SwissAir, I flew them twice a week between LAX-ZRH-JNB-SFO... They are the class of airline all others could hope to asipre to. Me and my wife are flying them this week (Dec '07) in First from LAX to JNB through ZRH and it is great to hear that the service still shines ... I was worried, somehow. Nice comment and true to what I knew Swiss Air used to be like. When Swiss was SwissAir, I flew them twice a week between LAX-ZRH-JNB-SFO… They are the class of airline all others could hope to asipre to.

Me and my wife are flying them this week (Dec ‘07) in First from LAX to JNB through ZRH and it is great to hear that the service still shines … I was worried, somehow.

Nice comment and true to what I knew Swiss Air used to be like.

]]> By: Mark Ashley http://www.upgradetravelbetter.com/2007/10/30/what-great-customer-service-looks-like/#comment-17307 Mark Ashley Wed, 31 Oct 2007 00:56:31 +0000 http://www.upgradetravelbetter.com/2007/10/30/what-great-customer-service-looks-like/#comment-17307 If it's not that special for Swiss or many other non-US airlines, then all the better. That's what makes the service so good, and worthy of praise. But be careful about generalizing about airline customer service in Europe. The thing with European airlines is that they're so bifurcated: Many old-line majors still offer a quality product with good customer service. At the other end of the spectrum, there are Ryanair, Easyjet, Wizzair, etc., who make American carriers seem like the lap of luxury. Unfortunately, most U.S. airlines are chasing Ryanair, not Swiss. If it’s not that special for Swiss or many other non-US airlines, then all the better. That’s what makes the service so good, and worthy of praise.

But be careful about generalizing about airline customer service in Europe. The thing with European airlines is that they’re so bifurcated: Many old-line majors still offer a quality product with good customer service. At the other end of the spectrum, there are Ryanair, Easyjet, Wizzair, etc., who make American carriers seem like the lap of luxury.

Unfortunately, most U.S. airlines are chasing Ryanair, not Swiss.

]]> By: Sebastian http://www.upgradetravelbetter.com/2007/10/30/what-great-customer-service-looks-like/#comment-17303 Sebastian Tue, 30 Oct 2007 19:51:02 +0000 http://www.upgradetravelbetter.com/2007/10/30/what-great-customer-service-looks-like/#comment-17303 Nice story, but honestly, not that special. I wouldn't be able to recall how many times I got a limo ride across Frankfurt and Zurich airports to make a long haul flight - and I am not a big status member and usually in Y. I guess in Europe it's still more part of the deal that airlines do try to look after you. Let's hope the situation here never becomes as abysmal and hateful as in the US. Nice story, but honestly, not that special. I wouldn’t be able to recall how many times I got a limo ride across Frankfurt and Zurich airports to make a long haul flight - and I am not a big status member and usually in Y. I guess in Europe it’s still more part of the deal that airlines do try to look after you. Let’s hope the situation here never becomes as abysmal and hateful as in the US.

]]> By: Smail http://www.upgradetravelbetter.com/2007/10/30/what-great-customer-service-looks-like/#comment-17293 Smail Tue, 30 Oct 2007 15:39:31 +0000 http://www.upgradetravelbetter.com/2007/10/30/what-great-customer-service-looks-like/#comment-17293 Absolutely amazing, and on an award ticket, no less! Absolutely amazing, and on an award ticket, no less!

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