Comments on: Spirit Airlines’ CEO flips his customers the bird

By: LORETTA BYRD

LORETTA BYRD — Thu, 22 Oct 2009 00:42:51 +0000

I TRAVEL SPIRIT FROM FLL TO LAS VEGAS OCT 5,09 THEY LOST MY LUGGAGE I HAD NO CHANGING CLOTHS FOR THE EVENING, I STAYED UP UNTIL 6:30AM OR LATER IN MY ROOM WHILE EVERYONE ELSE WAS ENJOYING VEGAS UNTIL MY LUGGAGE CAME IN. I NEVER RECEIVE AN APOLOGY OR A DISCOUNT AND EVERY YEAR I TRAVEL WITH SPIRIT I’M THINKING NOT FOR NEXT YEAR BECAUSE I HAVE A GROUP TRAVELING WITH ME AT LEAST (20 TO 50 PEOPLE) I THINK I BETTER MAKE OTHER PLANS. THAT WAS A BAD EXPERIENCE FOR ME.

By: bob stover

bob stover — Tue, 29 Sep 2009 18:08:58 +0000

I too was a victim–I bought my tickets on phone line and told the agent on line that I was traveling with a very small dog, but the dog was a service dog for my wife who has a very bad diebites problem, by the way we were flying to san jose coasta rica, well the agent said quickly that on an international flight that the dog could not go, no matter what, and I tried to show him the papers on the dog and he wouldn’t see them, so I asked for the supervisor, she came over and said the same thing, and I told them I wanted my 765.00 back and was refused. this didn’t go over with me at all, so I gave my e-mail adress to them and went next door and bought a ticket with american for 800.00 dollars for my home just outside of little rock arkansas. when I got home I had an e-mail from the costmer service–he was very nice to me and told me he was very sorry that this had happen. he offerd to pay me back what I had spent on the ticket for coasta rica and round trip tickets for my family any where sprit flew, so I told him I would be satisfied if the other 800.00 was paid. I am waiting for the results now but am happy that he is working to help me—fould out latter that it was un lawful to be turned down with a service dog.—-I think everybody needs a second and maybe a third chance——bob stover

By: michael Stevens

michael Stevens — Wed, 23 Sep 2009 21:27:57 +0000

My experience with No spirit air is great.i was flying on flight nk336 tampa to Ft. Lauderdale.as I was trying to get comfortable in those seat I slide my feet under the seat in front of me.Little did I know that part of the metal trim that holds the paneling to the wall was bent down.It sliced my toe under the nail.As I waited for help I reached into where the magazines and barf bags are to look for something to put on my toe.What I found was a couple of day old throw up.My hand went right in !!!
When a steward (happen) to come by he reluctantly got me a warm bottle of water ,2 napkins and a year old bandage that I was afraid to use.
I have tried twice now E-mailing them and haven’t received a word.
If anyone has any advice I would welcome it .

By: Dr Paul

Dr Paul — Wed, 05 Aug 2009 11:49:30 +0000

Date 8/5/2009.

Subj: Spirit Airlines Stealing Customer Miles.

Spirit Airlines has put a time limit and expiration date on Frequent Flyer miles.
No matter if you have thousands of miles or been with them for years, if you don’t book a flight within a couple months, Spirit will delete the miles on the books you were building. All the miles will be removed without warning.

Despite several e-mails with Spirit, they refuse to put back the miles.

Time to boycott Spirit Airlines.

By: DreAllDay.com » The Big Payback

DreAllDay.com » The Big Payback — Sat, 13 Jun 2009 11:29:33 +0000

[...] My three cents: It’s obvious that parts of this letter have been cut-and-pasted from Spirit’s database of ‘Customer Complaint Responses,’ but the guy had to have read the letter being that he specifically responded to details of the letter that reached him (also note that this guy Schoggins was not one of the original recipients). Anyway though, a $50 credit? Not good enough, IMO. A shitty flight experience deserves at least one free round-trip flight; the punishment must fit the crime, so to speak. But what should we expect from an airline whose CEO accidentally hits the “Reply All” button when instructing one of his employees to give a proverbial “fuck you” to a disgruntled consumer (more)… [...]

By: Mark S.

Mark S. — Thu, 28 May 2009 09:07:16 +0000

I want to write him myself, is there anyone who can send me his e-address, have actually have some constructive suggestions for him. And I must add that most of the staff of the airline are great. Including a pilot who tried to land 4 times at Guatemala City in reduced fog conditions and ended-up diverting to Cancun fueling up and going back in time for clear weather. Costing cheap-skate airlines a lot of cash. The counter staff who have realized I was truthful when told I tried to pre-pay luggage but the website woul’t accept….. on & on, I love this airline and know its limitations come with the benefits I love most = cheap flights to great places…..
I did see the CEO on some show and he said basically that you could get a free coke, but he doesn’t want to charge $80-200 more like the others, and he is so correct. I take an empty water bottle or two though security, fill it up at water fountains and carry on. When in flight I often ask attendents for their clean water from the company’s large bottle = never a problem yet! LIAT Airways is another great tropics airline to take! But nothing comes close to Spirit, period! I’m a retired Marine on a tight budget, not a company hack making lies for the CEO…..

Mark
guatmark@yahoo.com

By: James M

James M — Fri, 17 Apr 2009 03:41:24 +0000

One more point. My major complaint was that we noticed in both Washington DC and in Ft Lauderdale, there was a blatant difference in treatment for white travelers on Spirit Airlines. Those passengers that were hispanic or black were treated with courtesy while white passengers were treated with scowls and short snappy responses in a demeaning and impatient tone. Non-whites were also afforded preferential treatment. In Ft Lauderdale, there were a few white passengers that had to wait until all non-whites in line had been served, even though many of those passengers were ahead in the line. Actually, in our line, there were only two small groups of white passengers.

I now understand somewhat how minorities may feel by discriminatory treatment that they may receive even in 2009. But if Spirit employees feel empowered by their corporate culture to impose “payback” on white passengers fine. I have no intention of flying Spirit ever again.

By: James M

James M — Fri, 17 Apr 2009 03:19:54 +0000

We will never fly Spirit again. I thought for a moment that if I wrote and complained to the CEO, that he would care and possibly give me a free ticket. This article puts that to rest. Anyway, if he did give me a free ticket, then I would have to fly Spirit to use it.

Of course I could give a free ticket away….perhaps to my worst enemy. But there is no-one on this earth that I hate so much as to give them a free ticket to anywhere on Spirit Airlines.

By: Amy R.

Amy R. — Thu, 26 Mar 2009 00:38:23 +0000

SpiritAirline is the worst company to deal with. I was bumped three days in a row at las vegas airport. My flight was overbooked and I was on standbye. They sent our luggage to Detroit and bumped us in Las vegas. We had no clothes, no hotel, no rental car and no patience. The ticket agent was aweful! I video taped her because I couldn’t believe that a supervisor for Spiritsair could be such a &itch!!! I followed her around with my camera and asked for help. She stuck her hand in my face (thats on tape!) I am posting it on UTUBE for all to see.

By: ssmith

ssmith — Wed, 17 Dec 2008 02:22:59 +0000

I can tell you that all of your problems are by design. After being in the inner workings of Spirit, I have been privy to many of the decisions and all of your complaints are a result of a calculated business plan. The only thing that will stop the Spirit BEAST is to kill it. Chapter 7 will make the world a better place.

By: ssmith

ssmith — Wed, 17 Dec 2008 02:22:44 +0000

By: Stecco

Stecco — Fri, 26 Sep 2008 17:39:13 +0000

I am so upset with Spirit Airlines. I have tried for two days to modify a ticket and all I get online is the system is busy please try again. I call and they say if I use the phone service it will cost me $200.00 more than online. My husband is stuck in another country and this airline has no customer service. I will never use them again and I will tell the world. What a rip off