Comments on: Spirit Airlines’ CEO flips his customers the bird

By: Spirit Airlines to charge fees for carry-on bags AND checked luggage | Upgrade: Travel Better

Thu, 20 Oct 2011 11:31:05 +0000

[...] indignity: Middle seats for a $5 fee – Spirit Airlines keeps it classy with their M.I.L.F. sale – Spirit Airlines’ CEO flips his customers the bird – Consumer victory: Spirit reverses its “web convenience fee” – Is Spirit Airlines’ [...]

By: Mad as Hell

Mad as Hell — Wed, 24 Aug 2011 23:48:48 +0000

SPIRIT AIRLINES HAS NO SPIRIT. THIS IS THE WORST AIRLINE EVER. YOU CANT UNDERSTAND THE C/S AGENTS, THEY HAVE THE WORST ATTITUDES EVER. THEY NEED TO BE SHUT DOWN BY THE FAA

By: Ryan

Ryan — Fri, 15 Jul 2011 01:41:00 +0000

You guys have to admit they are one of the cheapest airlines out there in certain situations. What if you do not have any bags, you do not want a drink, and you really just want to get to the place you are going? Then why pay extra for it. I have used Spirit several times for business and I was very satisfied. Perfect example…I needed to get from Fort Lauderdale to Tampa and only needed to be there for one day and I only had a laptop with me. It was only $50 round trip! I cant even drive there for that amount! Also, I am easily able to be home the same day. Even if I had to be charged for bags it still comes out cheaper then other airlines.

If they were just like every other airline out there, then they would be failing instead of profiting. I learned in business school, “you can’t compete with Walmart”. If Spirit had the same services and prices that Jetblue, Southwest, Delta, etc have then they would just be another fish in the pond. They have their niche, and I am happy because I can go round trip for $50 when no other airline can offer that.

By: Angela Taylor

Angela Taylor — Fri, 17 Jun 2011 01:20:42 +0000

Customer service IS important. Just because you offer low prices doesn’t mean service is no longer appropriate. We were treated horribly last month by Spirit. they cancelled our flight from St. thomas to Ft. Lauderdale. this caused us to miss our flight in Florida back to Dallas.There were six adults in our group. we stood in line for five hours while they gave us the run around trying to ‘help’ us get to Dallas. It was 2 am before we got out of there. we had a seven months pregnant woman with us. It was awful. they gave us cab vouchers and we couldn’t understand why the cabbies were so upset when we handed them over. We found out later. They gave us what they told us were hotel vouchers to the Holiday Inn. it was for ONE room. we had to pay for two more rooms. Six adults in one room! Are they for real? The hotel clerk was not surprised by this. She said probably the hotel would only take a one room voucher because they never pay their bills. They gave us two meal vouchers because we were stuck in Ft. Lauderdale until 5pm the next day! We walked to the Dennys for breakfast. They wouldn’t take our vouchers! Big surprise. The manager said they don’t pay their bills. The shuttle driver from the hotel said he heard this story on a DAILY BASIS. he said They cancelled our flight because they didn’t have enough ppl to fill it, not because of mechanical failure, which is what we were told. they booked us on AirTran to get us home because they don’t fly on Tuesday. While we were in line for 5 hours waiting for a new flight we showed them several available flights on other airlines which would have gotten us home much sooner. They would slowly try to ‘book’ that flight and somehow missed it every time. We now realize that AirTran is the only airline that will do business with them because THEY DON’T PAY THEIR BILLS!!! To add insult to injury, this was the night all the tornadoes and bad storms were moving across the country. We had to fly to Houston that night and wait on the storm. Thanks to Spirit Air we were in four airports, took off and landed four times and it took us almost 40 hours to get home. Oh, and did i mention, we also had to pay baggage fees for the same bags AGAIN when we got on AirTran, because we were told that Sprit wouldn’t pay it. This doesn’t even cover the rude way we and all the other customers were treated. Customers, who paid money! And I see what the grass is greener wrote, but I am 52 years old and have flown countless times and have NEVER been treated this way. EVER. This is a horrible company and i can’t believe they are still in business. You people should be ashamed of yourselves to treat ppl this way!

By: The Grass is Greener

The Grass is Greener — Tue, 14 Jun 2011 17:47:24 +0000

I have worked for a few different airlines in my lifetime…and I can tell you, everything complained about on here is not different than ANY airline…whether you work for one or travel on one or both….Spirit actually does very well, and most employees I have come across recently in my travels…seem very happy. GO SPIRIT!!!

By: Barry F.

Barry F. — Fri, 29 Apr 2011 05:02:26 +0000

I am a former employee for this airline and just as the passengers feel about their experience, trust me most of the workers feel the same exact way. The job is not secure especially if you are an airport employee, this is because there is no union. Upper management do not care about employees or the needs of passengers, they only care about the numbers on the monthly reports. The working conditions are extremely poor and compared to other airlnes, Spirts employees are over worked and way under paid. Management just gives us the bad news to only upset the customer in many different cases. Flight cancellations with no compensations, or missed flights due to connections with no type of remorse to the passenger. Countless times I have experienced stranded passengers and felt hopeless as upper management sit in their office and feed us to the wolves with no plan to help but only to rebook. It was a nightmare especially during the strike. I do wish the best of luck to all the passengers who fly that airline.

By: Joan

Joan — Wed, 27 Apr 2011 19:09:01 +0000

I had an issue today with Spirit Airlines and I was able to reach Soraya Hyppolite and she was very professional and polite. I enjoyed talking with her and she took the time out to listen to me. She was also patient with me.
She made me feel valued.
I will continue to use Sprirt Airlines!!!

By: M Cohen

M Cohen — Thu, 21 Apr 2011 17:09:03 +0000

tried to reach the COO no luck

SPIRIT IS THE WORST AIRLINE I HAVE EVER FLOWN – DON’T WASTE YOUR TIME YOUR TIME I AM AN EXPERIENCED AIRLINE EMPLOYEE I KNOW I AM SPEEKINKING ABOUT.

By: rae verrocchio

rae verrocchio — Tue, 05 Apr 2011 14:17:01 +0000

Oh an the group of us have over 5000.00 tied up that we won’t see unitl 10 days. I am so disappointed.

By: rae verrocchio

rae verrocchio — Tue, 05 Apr 2011 14:15:57 +0000

I received an e-mail telling me that our flight leaving in 39 days has been cancelled. Not many planes flying into Punta Cana. Their attitude is oh well!