Comments on: How to tell if an airline’s customer service is on the rebound http://www.upgradetravelbetter.com/2007/08/20/how-to-tell-if-an-airlines-customer-service-is-on-the-rebound/ Living the first class life -- at coach prices Fri, 20 Nov 2009 13:55:54 -0700 hourly 1 By: Patrick L http://www.upgradetravelbetter.com/2007/08/20/how-to-tell-if-an-airlines-customer-service-is-on-the-rebound/#comment-15988 Patrick L Tue, 21 Aug 2007 20:19:09 +0000 http://www.upgradetravelbetter.com/2007/08/20/how-to-tell-if-an-airlines-customer-service-is-on-the-rebound/#comment-15988 Could it be the time for a turn-around in customer service at United? I was on a flight from Heathrow to SFO two weeks ago and - gasp - the purser actually warned us about one of the menu choices. The service was very good - even when the materials they were working with weren't. I'm hoping this is a sign of things to come. I've got my fingers crossed. That and the hope that pressure from Virgin America at SFO will shame the airline into treating passengers with a minimum of dignity. United had become the new old-Aeroflot. Even Aeroflot wasn't that bad any more. Come back United! Could it be the time for a turn-around in customer service at United? I was on a flight from Heathrow to SFO two weeks ago and – gasp – the purser actually warned us about one of the menu choices. The service was very good – even when the materials they were working with weren’t. I’m hoping this is a sign of things to come.

I’ve got my fingers crossed. That and the hope that pressure from Virgin America at SFO will shame the airline into treating passengers with a minimum of dignity.

United had become the new old-Aeroflot. Even Aeroflot wasn’t that bad any more. Come back United!

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