Comments on: Airport check-in… reorganized, sped up, patented! http://www.upgradetravelbetter.com/2007/08/10/airport-check-in-reorganized-sped-up-patented/ Living the first class life -- at coach prices Fri, 20 Nov 2009 13:55:54 -0700 hourly 1 By: Patrick http://www.upgradetravelbetter.com/2007/08/10/airport-check-in-reorganized-sped-up-patented/#comment-15956 Patrick Mon, 20 Aug 2007 08:17:43 +0000 http://www.upgradetravelbetter.com/2007/08/10/airport-check-in-reorganized-sped-up-patented/#comment-15956 Gate agents do not check-in bags at the ticket counter, they managae arriving and deparing flights at the gate hence the title "gate agent". Gate agents do not check-in bags at the ticket counter, they managae arriving and deparing flights at the gate hence the title “gate agent”.

]]> By: tseliot http://www.upgradetravelbetter.com/2007/08/10/airport-check-in-reorganized-sped-up-patented/#comment-15912 tseliot Mon, 13 Aug 2007 19:46:15 +0000 http://www.upgradetravelbetter.com/2007/08/10/airport-check-in-reorganized-sped-up-patented/#comment-15912 Alaska Airlines also pioneered the kiosks to check in. I first used them on Southwest. A lot of their innovations eventually filter down to the other airlines. Now their new bag check system sounds great. Hope the rest of the airlines try this out soon. Alaska Airlines also pioneered the kiosks to check in. I first used them on Southwest. A lot of their innovations eventually filter down to the other airlines. Now their new bag check system sounds great. Hope the rest of the airlines try this out soon.

]]> By: Naj http://www.upgradetravelbetter.com/2007/08/10/airport-check-in-reorganized-sped-up-patented/#comment-15897 Naj Sat, 11 Aug 2007 19:44:48 +0000 http://www.upgradetravelbetter.com/2007/08/10/airport-check-in-reorganized-sped-up-patented/#comment-15897 This actually sounds pretty interesting--and I can't believe they patented this:) However- it sounds like that they should be at least applauded for attempting to provide a better EXPERIENCE for their passengers. Please take a moment to check out <a href="http://WWW.MEASUREDUP.COM " rel="nofollow">HTTP://WWW.MEASUREDUP.COM </a> is a FREE and NEW social networking site where consumers rate and review the customer service they experience from any business, large or small, anywhere, at anytime! This actually sounds pretty interesting–and I can’t believe they patented this:)

However- it sounds like that they should be at least applauded for attempting to provide a better EXPERIENCE for their passengers.

Please take a moment to check out HTTP://WWW.MEASUREDUP.COM is a FREE and NEW social networking site where consumers rate and review the customer service they experience from any business, large or small, anywhere, at anytime!

]]> By: Travis http://www.upgradetravelbetter.com/2007/08/10/airport-check-in-reorganized-sped-up-patented/#comment-15895 Travis Sat, 11 Aug 2007 06:03:27 +0000 http://www.upgradetravelbetter.com/2007/08/10/airport-check-in-reorganized-sped-up-patented/#comment-15895 I live in Anchorage and have been using Alaska Airline's new setup for a few years now. I wouldn't say its that much of an improvement if you have to check in luggage. There are plenty of kiosks and I've never had to wait to get my boarding pass (although they too frequently have a problem with my reservation, sending me to the always long customer service line). The lines for checking in luggage tend to be long. The business about two lines for each agent doesn't work. While an agent is attending to a customer in one line people in the other line wait. Basically it splits the line in two so it doesn't look as long. And then its frustrating when you choose the wrong line and get stuck behind a slow person. Don't believe the hype. I live in Anchorage and have been using Alaska Airline’s new setup for a few years now. I wouldn’t say its that much of an improvement if you have to check in luggage. There are plenty of kiosks and I’ve never had to wait to get my boarding pass (although they too frequently have a problem with my reservation, sending me to the always long customer service line). The lines for checking in luggage tend to be long. The business about two lines for each agent doesn’t work. While an agent is attending to a customer in one line people in the other line wait. Basically it splits the line in two so it doesn’t look as long. And then its frustrating when you choose the wrong line and get stuck behind a slow person. Don’t believe the hype.

]]> By: Andy http://www.upgradetravelbetter.com/2007/08/10/airport-check-in-reorganized-sped-up-patented/#comment-15890 Andy Fri, 10 Aug 2007 14:10:28 +0000 http://www.upgradetravelbetter.com/2007/08/10/airport-check-in-reorganized-sped-up-patented/#comment-15890 There can really be improvements -- I stood for 20 minutes in the front of the line at United on Monday dropping my wife and two kids with a total of 6 bags. Most of the time was wasted on other passengers who didn't know they might use a kiosk and then their handover of the baggages. Then there were two parties with overweight bags. Space requirements and the eagerness to weigh and charge for heavy bags will possibly the hurdles to this new method. There can really be improvements — I stood for 20 minutes in the front of the line at United on Monday dropping my wife and two kids with a total of 6 bags. Most of the time was wasted on other passengers who didn’t know they might use a kiosk and then their handover of the baggages. Then there were two parties with overweight bags.

Space requirements and the eagerness to weigh and charge for heavy bags will possibly the hurdles to this new method.

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