Comments on: This is not the Spirit Airlines website and I can’t cancel your club membership. So why are people asking ME for refunds?

By: Bless your hearts, Sprit Airlines customers… | Upgrade: Travel Better

Bless your hearts, Sprit Airlines customers… | Upgrade: Travel Better — Mon, 14 Jun 2010 19:04:08 +0000

[...] to squeeze money from the customer post-purchase and being absolutely horrendous when anything goes wrong and customer service — or even politeness — is [...]

By: carole frome

carole frome — Sat, 03 Apr 2010 16:51:39 +0000

In one of your blogs you posted an email address for Spirit Airlines customer service. Since the email option on Spirit’s website doesn’t work, please send me the email address that you have for them. Thank you. Carole

By: John

John — Wed, 17 Mar 2010 02:50:53 +0000

One of my favorite customer service quotes is “The way to gain a good reputation, is to endeavor to be what you desire to appear.” -SOCRATES

By: Spirit Airlines’ boardgame-playing CEO celebrates his company’s business practices: A rebuttal | Upgrade: Travel Better

Tue, 31 Mar 2009 00:56:31 +0000

[...] company has been using deceptive practices to get consumers to buy their stuff. There’s the fare club that customers automatically (and often unwittingly) signed up for. Another example: [C]ustomers [...]

By: Pet Memorial

Pet Memorial — Thu, 29 Jan 2009 19:45:56 +0000

This was a very easy and fun to read article. I will definetly be checking your site often.

By: Margaret

Margaret — Wed, 09 Jul 2008 18:46:40 +0000

Wanted to let you know that the reason why people are asking you to cancel their membership(s) to the $9 club is that in one of the posts, someone provided a link to your website (stating to cancel your membership, click here) – you might want to remove that post, then the problem should stop. As far as the $9 Club is concerned, DON’T PURCHASE THIS MEMBERSHIP!!! The membership gets you NOTHING! I tried to book immediately after receiving their $9 Fare notice, I was able to select a $19.00 flight (which would have been available to anyone) and could not purchased the other $19.00 return flight (it was curious to note that as I clicked on the page, the $19.00 flight came up, but IMMEDIATELY changed to $118.00 – then when I tried to actually book the flight at these prices, their system sent me an error message and kicked me out, once I returned, these low price flights were GONE!!!! In addition, they make it so very difficult to find the $9 flights in the first place, and how is $19 , $9????? BE FOREWARNED, DO NOT PURCHASE THE $9 FARE CLUB!!!!!!!!!!!!!!!!!!!!!!!!!

By: Margaret

Margaret — Wed, 09 Jul 2008 18:41:56 +0000

By: abby

abby — Wed, 02 Jul 2008 16:05:15 +0000

I just spoke to Spirit customer service rep Niurka Paulino (who can be reached at 954-447-7965 x 1711) she goes by the name “Nikki”. she cancelled my $9 fare account (I tried 4 times in the past 2 days to do it on-line and it never went through).

By: Tim

Tim — Thu, 08 May 2008 20:38:08 +0000

Yes, I agree that they ARE preying on the non-attentive including a stickler for details like my self. I did follow the “My Account” option and edited my membership. There is a direct button you can press to “Cancel Your Membership”. And its over like that (hopefully).

By: A. Whyte

A. Whyte — Sun, 30 Mar 2008 00:59:37 +0000

Sorry about double comment. An error.

bye