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	<title>Comments on: Reader mail: What happened to car rental late-return grace periods?</title>
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	<link>http://www.upgradetravelbetter.com/2007/04/05/reader-mail-what-happened-to-car-rental-late-return-grace-periods/</link>
	<description>Living the first class life -- at coach prices</description>
	<lastBuildDate>Fri, 20 Nov 2009 13:55:54 -0700</lastBuildDate>
	
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		<title>By: Dollar Rent-a-Car&#8217;s $2 insult &#124; Upgrade: Travel Better</title>
		<link>http://www.upgradetravelbetter.com/2007/04/05/reader-mail-what-happened-to-car-rental-late-return-grace-periods/#comment-27685</link>
		<dc:creator>Dollar Rent-a-Car&#8217;s $2 insult &#124; Upgrade: Travel Better</dc:creator>
		<pubDate>Thu, 23 Apr 2009 12:41:39 +0000</pubDate>
		<guid isPermaLink="false">http://www.upgradetravelbetter.com/2007/04/05/reader-mail-what-happened-to-car-rental-late-return-grace-periods/#comment-27685</guid>
		<description>[...] New Yorkers — unless they live in Manhattan or Staten Island - Wanted: Kinder, gentler gouging? - Reader mail: What happened to car rental late-return grace periods? - Rental car agent blows smoke up my backside, [...]</description>
		<content:encoded><![CDATA[<p>[...] New Yorkers — unless they live in Manhattan or Staten Island &#8211; Wanted: Kinder, gentler gouging? &#8211; Reader mail: What happened to car rental late-return grace periods? &#8211; Rental car agent blows smoke up my backside, [...]</p>
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		<title>By: Renting a car in Mexico? Better have a high credit limit &#187; Upgrade: Travel Better</title>
		<link>http://www.upgradetravelbetter.com/2007/04/05/reader-mail-what-happened-to-car-rental-late-return-grace-periods/#comment-18405</link>
		<dc:creator>Renting a car in Mexico? Better have a high credit limit &#187; Upgrade: Travel Better</dc:creator>
		<pubDate>Thu, 06 Dec 2007 02:27:45 +0000</pubDate>
		<guid isPermaLink="false">http://www.upgradetravelbetter.com/2007/04/05/reader-mail-what-happened-to-car-rental-late-return-grace-periods/#comment-18405</guid>
		<description>[...] Related: - Loss of use? Get lost. - Reader mail: Why would I want to upgrade my rental car? - Reader mail: What happened to car rental late-return grace periods? [...]</description>
		<content:encoded><![CDATA[<p>[...] Related: &#8211; Loss of use? Get lost. &#8211; Reader mail: Why would I want to upgrade my rental car? &#8211; Reader mail: What happened to car rental late-return grace periods? [...]</p>
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		<title>By: katarina</title>
		<link>http://www.upgradetravelbetter.com/2007/04/05/reader-mail-what-happened-to-car-rental-late-return-grace-periods/#comment-14695</link>
		<dc:creator>katarina</dc:creator>
		<pubDate>Wed, 09 May 2007 02:43:50 +0000</pubDate>
		<guid isPermaLink="false">http://www.upgradetravelbetter.com/2007/04/05/reader-mail-what-happened-to-car-rental-late-return-grace-periods/#comment-14695</guid>
		<description>Yes, Chi, but how many times has your late payment to a credit card company resulted in delaying someone else&#039;s plans?  Having worked for a rental car company, we plan for cars to return at a certain time.  When you don&#039;t bring it back, we have to explain to an angry customer in front of us why their car isn&#039;t ready.  Put yourself in THAT customer&#039;s shoes.  He is getting penalized for your lack of planning.  And so is the rental car agent, because they now have to deal with the angry customer.  The rates and time of return are agreed upon when you pick up the car.  Plan accordingly, or pay the price.</description>
		<content:encoded><![CDATA[<p>Yes, Chi, but how many times has your late payment to a credit card company resulted in delaying someone else&#8217;s plans?  Having worked for a rental car company, we plan for cars to return at a certain time.  When you don&#8217;t bring it back, we have to explain to an angry customer in front of us why their car isn&#8217;t ready.  Put yourself in THAT customer&#8217;s shoes.  He is getting penalized for your lack of planning.  And so is the rental car agent, because they now have to deal with the angry customer.  The rates and time of return are agreed upon when you pick up the car.  Plan accordingly, or pay the price.</p>
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		<title>By: Reader roundup: More tips for car rental deals &#187; Upgrade: Travel Better</title>
		<link>http://www.upgradetravelbetter.com/2007/04/05/reader-mail-what-happened-to-car-rental-late-return-grace-periods/#comment-11830</link>
		<dc:creator>Reader roundup: More tips for car rental deals &#187; Upgrade: Travel Better</dc:creator>
		<pubDate>Fri, 13 Apr 2007 20:02:46 +0000</pubDate>
		<guid isPermaLink="false">http://www.upgradetravelbetter.com/2007/04/05/reader-mail-what-happened-to-car-rental-late-return-grace-periods/#comment-11830</guid>
		<description>[...] dropoff time Reader Jason, a former employee of one of the major rental car chains, responding to a post about disappearing grace periods for late returns, offered this advice: Make sure the rental agent [...]</description>
		<content:encoded><![CDATA[<p>[...] dropoff time Reader Jason, a former employee of one of the major rental car chains, responding to a post about disappearing grace periods for late returns, offered this advice: Make sure the rental agent [...]</p>
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		<title>By: Chi</title>
		<link>http://www.upgradetravelbetter.com/2007/04/05/reader-mail-what-happened-to-car-rental-late-return-grace-periods/#comment-11759</link>
		<dc:creator>Chi</dc:creator>
		<pubDate>Mon, 09 Apr 2007 14:59:45 +0000</pubDate>
		<guid isPermaLink="false">http://www.upgradetravelbetter.com/2007/04/05/reader-mail-what-happened-to-car-rental-late-return-grace-periods/#comment-11759</guid>
		<description>Ah but let&#039;s examine those kinds of companies you cite.

If you&#039;re a good loyal customer to a credit card company, most of them will be glad to do a 1 time credit every now and then for some fee that you just don&#039;t like.  Granted you can&#039;t do this every time, but once in a blue moon, a check might just take a little longer than usual to clear.

Or how about an airline? I&#039;ve personally missed a connection flight switching from International to Domestic and I kindly asked for the ticketing agent to lend a hand and he did.  He got me to the next flight that was outbound and I eventually got to my destination without having to pay additional fees.

And lastly, let&#039;s look at the IRS.  Yup Taxes are due on the 17th.  Unless of course you file and extension (which is easy enough to do).  But let&#039;s say you&#039;re still strapped for cash, I believe there are payment plans that you can setup with the IRS so you can pay your due (and adjust that W-4 while you&#039;re at it!).

Grace periods are essentially that extra mile in customer service that says hey, we&#039;re all human, we all make mistakes, and you know what? I&#039;m going to lend a helping hand. It&#039;s the fact that a company is willing to go above and beyond for you the customer so that you&#039;ll stay with them even if they are just a bit pricer than their competitors.</description>
		<content:encoded><![CDATA[<p>Ah but let&#8217;s examine those kinds of companies you cite.</p>
<p>If you&#8217;re a good loyal customer to a credit card company, most of them will be glad to do a 1 time credit every now and then for some fee that you just don&#8217;t like.  Granted you can&#8217;t do this every time, but once in a blue moon, a check might just take a little longer than usual to clear.</p>
<p>Or how about an airline? I&#8217;ve personally missed a connection flight switching from International to Domestic and I kindly asked for the ticketing agent to lend a hand and he did.  He got me to the next flight that was outbound and I eventually got to my destination without having to pay additional fees.</p>
<p>And lastly, let&#8217;s look at the IRS.  Yup Taxes are due on the 17th.  Unless of course you file and extension (which is easy enough to do).  But let&#8217;s say you&#8217;re still strapped for cash, I believe there are payment plans that you can setup with the IRS so you can pay your due (and adjust that W-4 while you&#8217;re at it!).</p>
<p>Grace periods are essentially that extra mile in customer service that says hey, we&#8217;re all human, we all make mistakes, and you know what? I&#8217;m going to lend a helping hand. It&#8217;s the fact that a company is willing to go above and beyond for you the customer so that you&#8217;ll stay with them even if they are just a bit pricer than their competitors.</p>
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		<title>By: Oliver</title>
		<link>http://www.upgradetravelbetter.com/2007/04/05/reader-mail-what-happened-to-car-rental-late-return-grace-periods/#comment-11740</link>
		<dc:creator>Oliver</dc:creator>
		<pubDate>Sat, 07 Apr 2007 16:27:45 +0000</pubDate>
		<guid isPermaLink="false">http://www.upgradetravelbetter.com/2007/04/05/reader-mail-what-happened-to-car-rental-late-return-grace-periods/#comment-11740</guid>
		<description>I don&#039;t quite understand why people insist on grace periods wherever they go.  They rent for a given time period and agree to return the car by a particular time.  Why is it so hard to plan accordingly for that return time?  Yes, there may be the occasional unforseen traffic jam, but hey, why should that be the problem of the car rental company?  And yes, the fees are rather high for returning the car late.  But so are fees for paying your credit card late.  It&#039;s a way to make money off of those who plan poorly, I guess.  And also a way to encourage people to be back at the time when the car rental company is expecting the car (and potentially needing it for the next customer).  Imagine if the fees for extra hours where just proportional of the daily rate, e.g., your daily rate is $24 and every extra hour is $2.  I&#039;d have little incentive to return it when I promised, and the car rental company would have a hard time planning my car for future rentals.

Do airlines give you a grace period (i.e., hold the plane a few minutes) if you don&#039;t show up at the time you agreed to when purchasing the ticket?

Does the IRS give me a grace period for my upcoming tax return?  No, it&#039;s due on midnight April 17.  A minute later is late.</description>
		<content:encoded><![CDATA[<p>I don&#8217;t quite understand why people insist on grace periods wherever they go.  They rent for a given time period and agree to return the car by a particular time.  Why is it so hard to plan accordingly for that return time?  Yes, there may be the occasional unforseen traffic jam, but hey, why should that be the problem of the car rental company?  And yes, the fees are rather high for returning the car late.  But so are fees for paying your credit card late.  It&#8217;s a way to make money off of those who plan poorly, I guess.  And also a way to encourage people to be back at the time when the car rental company is expecting the car (and potentially needing it for the next customer).  Imagine if the fees for extra hours where just proportional of the daily rate, e.g., your daily rate is $24 and every extra hour is $2.  I&#8217;d have little incentive to return it when I promised, and the car rental company would have a hard time planning my car for future rentals.</p>
<p>Do airlines give you a grace period (i.e., hold the plane a few minutes) if you don&#8217;t show up at the time you agreed to when purchasing the ticket?</p>
<p>Does the IRS give me a grace period for my upcoming tax return?  No, it&#8217;s due on midnight April 17.  A minute later is late.</p>
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		<title>By: links for 2007-04-06 &#171; linksnstuff</title>
		<link>http://www.upgradetravelbetter.com/2007/04/05/reader-mail-what-happened-to-car-rental-late-return-grace-periods/#comment-11739</link>
		<dc:creator>links for 2007-04-06 &#171; linksnstuff</dc:creator>
		<pubDate>Sat, 07 Apr 2007 15:53:07 +0000</pubDate>
		<guid isPermaLink="false">http://www.upgradetravelbetter.com/2007/04/05/reader-mail-what-happened-to-car-rental-late-return-grace-periods/#comment-11739</guid>
		<description>[...] Car rental grace periods (tags: travel car_rental) [...]</description>
		<content:encoded><![CDATA[<p>[...] Car rental grace periods (tags: travel car_rental) [...]</p>
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		<title>By: Vacation Apprentice: Sights and events from around the world!</title>
		<link>http://www.upgradetravelbetter.com/2007/04/05/reader-mail-what-happened-to-car-rental-late-return-grace-periods/#comment-11729</link>
		<dc:creator>Vacation Apprentice: Sights and events from around the world!</dc:creator>
		<pubDate>Fri, 06 Apr 2007 19:32:25 +0000</pubDate>
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		<description>[...] with a bill much higher than you ever imagined. Especially if you return your car late. The blog Upgrade: Travel Better provide a good overview of the different return policies for the US majors. All things being equal, [...]</description>
		<content:encoded><![CDATA[<p>[...] with a bill much higher than you ever imagined. Especially if you return your car late. The blog Upgrade: Travel Better provide a good overview of the different return policies for the US majors. All things being equal, [...]</p>
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		<title>By: Mark Ashley</title>
		<link>http://www.upgradetravelbetter.com/2007/04/05/reader-mail-what-happened-to-car-rental-late-return-grace-periods/#comment-11726</link>
		<dc:creator>Mark Ashley</dc:creator>
		<pubDate>Fri, 06 Apr 2007 15:16:16 +0000</pubDate>
		<guid isPermaLink="false">http://www.upgradetravelbetter.com/2007/04/05/reader-mail-what-happened-to-car-rental-late-return-grace-periods/#comment-11726</guid>
		<description>GREAT advice, Jason.  Thanks for this.  Both very useful tips.</description>
		<content:encoded><![CDATA[<p>GREAT advice, Jason.  Thanks for this.  Both very useful tips.</p>
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		<title>By: Jason</title>
		<link>http://www.upgradetravelbetter.com/2007/04/05/reader-mail-what-happened-to-car-rental-late-return-grace-periods/#comment-11725</link>
		<dc:creator>Jason</dc:creator>
		<pubDate>Fri, 06 Apr 2007 15:07:12 +0000</pubDate>
		<guid isPermaLink="false">http://www.upgradetravelbetter.com/2007/04/05/reader-mail-what-happened-to-car-rental-late-return-grace-periods/#comment-11725</guid>
		<description>A little tip for renters from someone who&#039;s been on both sides of the rental counter.  Make sure the rental agent updates your pickup time if you arrive after your scheduled pick up time (i.e. scheduled to pick up at 2pm and you don&#039;t arrive until 3pm).  If you arrive early, the computers will likely set your pickup time to the actual time you pickup the car, but if you arrive late it&#039;s up to you and/or the agent to update your pickup time.  This little trick has caught a lot of renters who return at the same time they picked up the car, but still get the late fees.

One other nasty suprise of Alamo, if you return the car more than 24 hours early you may be subject to a $15 early return fee.  It&#039;s stupid, but it&#039;s on the contract the renter has to initial.  Don&#039;t try to argue with the agent, we couldn&#039;t take it off and we never could figure out why it only appeared on some rentals and not others.</description>
		<content:encoded><![CDATA[<p>A little tip for renters from someone who&#8217;s been on both sides of the rental counter.  Make sure the rental agent updates your pickup time if you arrive after your scheduled pick up time (i.e. scheduled to pick up at 2pm and you don&#8217;t arrive until 3pm).  If you arrive early, the computers will likely set your pickup time to the actual time you pickup the car, but if you arrive late it&#8217;s up to you and/or the agent to update your pickup time.  This little trick has caught a lot of renters who return at the same time they picked up the car, but still get the late fees.</p>
<p>One other nasty suprise of Alamo, if you return the car more than 24 hours early you may be subject to a $15 early return fee.  It&#8217;s stupid, but it&#8217;s on the contract the renter has to initial.  Don&#8217;t try to argue with the agent, we couldn&#8217;t take it off and we never could figure out why it only appeared on some rentals and not others.</p>
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		<title>By: David Albert</title>
		<link>http://www.upgradetravelbetter.com/2007/04/05/reader-mail-what-happened-to-car-rental-late-return-grace-periods/#comment-11722</link>
		<dc:creator>David Albert</dc:creator>
		<pubDate>Thu, 05 Apr 2007 23:56:55 +0000</pubDate>
		<guid isPermaLink="false">http://www.upgradetravelbetter.com/2007/04/05/reader-mail-what-happened-to-car-rental-late-return-grace-periods/#comment-11722</guid>
		<description>I don&#039;t mind the loss of the grace period -- as long as they are charging me for the time I actually had use of the car, and not for the time I spent waiting in line to return it!</description>
		<content:encoded><![CDATA[<p>I don&#8217;t mind the loss of the grace period &#8212; as long as they are charging me for the time I actually had use of the car, and not for the time I spent waiting in line to return it!</p>
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