Comments on: Is Spirit Airlines’ new club worth joining?

By: Spirit’s latest indignity: Middle seats for a $5 fee » Upgrade: Travel Better

Wed, 02 Jul 2008 02:17:08 +0000

[…] tales of piss-poor customer service, it’s Spirit. Whether it’s their “club,” their automatic opt-in for travel insurance, or their CEO’s screw-the-customer […]

By: Lindy

Lindy — Mon, 23 Jun 2008 13:19:19 +0000

Do not EVER join spirit airlines $9 club. Currently on the phone (while I type this message) trying to cancel the $9 club membership and it is proving very difficult. Customer service is POOR and no one s knowledgeable about where to refer people.

I get highly irritated when this kind of stuff happens.

By: Mary Jo

Mary Jo — Wed, 18 Jun 2008 19:08:04 +0000

Also wanted to note that yes, I did have some difficulties with it and the customer service, but it was worth it in the long run–we saved alot of money….YES, you DO need to check your email OFTEN…most sales are only for 24 hours…and I noticed that the best ones were offered on Fridays “Fabionicci Friday” ??? So, if you can tough out the customer service crap, you’ll save some dough….

By: Mary Jo

Mary Jo — Wed, 18 Jun 2008 19:02:12 +0000

I joined the $9 fare club for a short while (the cheapest fares seem to be November-March)…we actually had a vacation booked in St. Thomas, but cancelled because the airfare was going to be $1000/per person(due to the date being the last week of the year)….so we cancelled our trip and got such an AWESOME deal through the Spirit fare club that we flew to Mexico in January. The rate was actually referred to as “We’ll pay you to fly”. It was -$2.00 each way to fly. The only “catches” were paying extra for each bag of luggage, which I think ended up being $10 for each of us round trip–I think this went up to $10per bag each way. I didn’t mind because we saved SO much money!

By: Nancy Frenzilli

Nancy Frenzilli — Thu, 12 Jun 2008 19:59:45 +0000

Hope Spirit keeps flying. We live in Tampa, FL, and fly frequently to Cancun, about 300 miles “as the crow flies”. Only two airlines offer even fairly reasonable fares today, AA and Spirit. AA requires a change in Miami–always a nightmare. Spirit has it’s own terminal section in Ft. Lauderdale, making the plane change quite simple. Both flights are close to 750 miles each way in the air. No wonder fuel costs are a nightmare? Why can’t some of the airlines from the north connect to Tampa, a wonderful, easy to use airport, and proceed directly to Cancun?
We use both airlines, but have found Spirit to be more dependable and cleaner. yoggii@tampabay.rr.com

By: Marie Maldonado

Marie Maldonado — Thu, 01 May 2008 15:24:45 +0000

Spirt air Lines, is a good air line no problems with my flight from Forth Lauderdale to Agudilla P.R

By: Mark Ashley

Mark Ashley — Tue, 15 Apr 2008 16:16:01 +0000

To cancel your membership, follow the instructions here:

http://www.upgradetravelbetter.com/2007/07/30/this-is-not-the-spirit-airlines-website-and-i-cant-cancel-your-club-membership-so-why-are-people-asking-me-for-refunds/

By: Daniel Rose

Daniel Rose — Tue, 15 Apr 2008 15:48:40 +0000

HOW DO I CANCEL MY MEMBERSHIP?

By: shiwalogo

shiwalogo — Fri, 07 Mar 2008 21:25:07 +0000

it is definitely not worth it. it’s very complicated and there are very few flights and if there are any, they are full. unless you travel every other day and have lots of time and very flexible life, i wouldn’t recommend this at all.

southwest is the best

By: D Sears

D Sears — Tue, 04 Mar 2008 03:47:28 +0000

I am furious at Spirit Airlines .
I bought a RT ticket for $317 in January 2008 for a flight in April. This included a return fare with a higher price due to a feature: “A Big Front Seat” (we didn’t care, but that was all that was left that day.)

The airfare just dropped today to $222 ($95 less)… for the regular sized seat.
I decided that the $60 online change fee was warranted, since I would net approx $35. I wouldn’t do it otherwise.

I entered the change online, but when the final total came up- it was $264.

I called their 800 number.
The rep said the low price has gone up already.
I went online again while we were talking; it was still there. I asked him to check and he verified that the $222. fare was still available.

I told him I was in the middle of processing a change, but did not want to complete it till he could tell me why the lower fare wasn’t coming up.

He stuck to that higher price being the only one available when changing, and offered to do the change for me for $70- which is their correct change fee when not going online.
I said I will pay $70 change fee but only if I can get that $222 price.He said he couldn’t do that.
I asked for a supervisor.
I was put on Hold.
I stayed on hold 45 minutes.(thankfully on an 800 line and with a speaker phone!)

I hung up and tried again; same run-around, no reason.
Offered to put me through to a supervisor.
After another 20 minutes on hold, I hung up again.

The next person I spoke to gave me their direct Customer Service line. I tried that and when I pressed 3 for Customer Relations, it was busy for 5 hours.
I tried every Voice Mail option- no one answers there. I left two messages; none returned.

I finally called their direct line in Miramar Florida- nearby, and same voice mail choices.
I decided to try different extensions and finally got a human being.
I explained my concern. This person said “that’s the rules” .
I said “what rules, where?”
She said in the Terms and Conditions; I told her I was looking at the Terms, and there was nothing there to describe why a price that is available is not available when you Change online.
She said “That’s the rules, the price is different; I can’t help you.”
She said she was a manager and I could go no higher.

I flew Spirit a few times when they first started out; they were Ok, and a good value back then.
Two months agao I was warned by a friend who used to fly SPirit 10 times a year for business. He warned us not to use them anymore.

Now I know why.

By: MDS

MDS — Fri, 29 Feb 2008 01:49:04 +0000

Believe me, they don’t need your booking! Their flights are always full!

By: Kyle

Kyle — Wed, 20 Feb 2008 18:52:17 +0000

How do you know if you are logged on to get the $9 fare? I booked tickets this morning just like they informed me to on the e-mail and now it is showing that i owe the full amount? Customer service line is busy and nothing pisses me off more than bad service!!