http://www.upgradetravelbetter.com/2007/02/20/jetblue-announces-their-own-bill-of-rights-and-compensation-plan-but-should-we-really-care/ Living the first class life -- at coach prices Fri, 20 Nov 2009 13:55:54 -0700 hourly 1 http://www.upgradetravelbetter.com/2007/02/20/jetblue-announces-their-own-bill-of-rights-and-compensation-plan-but-should-we-really-care/#comment-7652 Upgrade: Travel Better » Blog Archive » Read the fine print: JetBlue revises its contract, defines “controllable irregularity” Wed, 07 Mar 2007 16:02:38 +0000 http://www.upgradetravelbetter.com/2007/02/20/jetblue-announces-their-own-bill-of-rights-and-compensation-plan-but-should-we-really-care/#comment-7652 [...] There’s still the matter of the “controllable irregularity.” As you may recall from my previous critique of the jetBlue apologies, the airline built in a huge loophole with the term “controllable irregularity.” If problems could be blamed — even in part — on anything uncontrollable, such as the weather, they wouldn’t owe you ANYTHING. That has now been codified: Controllable Irregularity as used in Section 36, means a delay, cancellation or diversion that is not caused by a Force Majeure Event. For the sake of clarity, if in a chain of multiple events, the original irregularity is due to a Force Majeure Event, the cause of the subsequent event(s) reasonably related to the original irregularity shall be deemed an Uncontrollable Irregularity. [...] [...] There’s still the matter of the “controllable irregularity.” As you may recall from my previous critique of the jetBlue apologies, the airline built in a huge loophole with the term “controllable irregularity.” If problems could be blamed — even in part — on anything uncontrollable, such as the weather, they wouldn’t owe you ANYTHING. That has now been codified: Controllable Irregularity as used in Section 36, means a delay, cancellation or diversion that is not caused by a Force Majeure Event. For the sake of clarity, if in a chain of multiple events, the original irregularity is due to a Force Majeure Event, the cause of the subsequent event(s) reasonably related to the original irregularity shall be deemed an Uncontrollable Irregularity. [...]

]]> http://www.upgradetravelbetter.com/2007/02/20/jetblue-announces-their-own-bill-of-rights-and-compensation-plan-but-should-we-really-care/#comment-4069 Upgrade: Travel Better » Blog Archive » Reader roundup: Poll results, delayed takeoffs, and defending jetBlue? Wed, 21 Feb 2007 19:21:10 +0000 http://www.upgradetravelbetter.com/2007/02/20/jetblue-announces-their-own-bill-of-rights-and-compensation-plan-but-should-we-really-care/#comment-4069 [...] Yesterday, I suggested that the loopholes in the policy were large enough to taxi an Airbus A320 through. (”Controllable Irregularity.”) And vouchers are just glorified coupons, and a rather insincere form of “payment.” If you ever look at a supermarket coupon’s fine print, they usually list a cash value that’s well below the face value (e.g., 1/100th of a cent). Same principle here. [...] [...] Yesterday, I suggested that the loopholes in the policy were large enough to taxi an Airbus A320 through. (”Controllable Irregularity.”) And vouchers are just glorified coupons, and a rather insincere form of “payment.” If you ever look at a supermarket coupon’s fine print, they usually list a cash value that’s well below the face value (e.g., 1/100th of a cent). Same principle here. [...]

]]> http://www.upgradetravelbetter.com/2007/02/20/jetblue-announces-their-own-bill-of-rights-and-compensation-plan-but-should-we-really-care/#comment-4024 Aviation Views Wed, 21 Feb 2007 05:23:13 +0000 http://www.upgradetravelbetter.com/2007/02/20/jetblue-announces-their-own-bill-of-rights-and-compensation-plan-but-should-we-really-care/#comment-4024 Not enough emphasis on communication with the passengers. Vouchers are a diversionary tactic and dont have much value to a peeved passenger anyway. 5 hours before you promise to try to get me off the aircraft...not good enough. Its a start but there's room to improve. Not enough emphasis on communication with the passengers. Vouchers are a diversionary tactic and dont have much value to a peeved passenger anyway. 5 hours before you promise to try to get me off the aircraft…not good enough. Its a start but there’s room to improve.

]]> http://www.upgradetravelbetter.com/2007/02/20/jetblue-announces-their-own-bill-of-rights-and-compensation-plan-but-should-we-really-care/#comment-4014 S A Wed, 21 Feb 2007 02:22:26 +0000 http://www.upgradetravelbetter.com/2007/02/20/jetblue-announces-their-own-bill-of-rights-and-compensation-plan-but-should-we-really-care/#comment-4014 The Jetblue policy is weak. Better than nothing, but really, vouchers? Who cares. Glad they're promising to TRY to get people off the planes faster, but like you said, they have so many loopholes, it's like swiss cheese. We still need a law. The Jetblue policy is weak. Better than nothing, but really, vouchers? Who cares. Glad they’re promising to TRY to get people off the planes faster, but like you said, they have so many loopholes, it’s like swiss cheese. We still need a law.

]]> http://www.upgradetravelbetter.com/2007/02/20/jetblue-announces-their-own-bill-of-rights-and-compensation-plan-but-should-we-really-care/#comment-3996 The Global Traveller Tue, 20 Feb 2007 22:40:40 +0000 http://www.upgradetravelbetter.com/2007/02/20/jetblue-announces-their-own-bill-of-rights-and-compensation-plan-but-should-we-really-care/#comment-3996 I'm also underwhelmed. I posted a few initial thoughts on my blog (click the link above). I’m also underwhelmed. I posted a few initial thoughts on my blog (click the link above).

]]>