Comments on: Instant replay? JetBlue passengers stuck on planes for over 9 hours http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/ Living the first class life -- at coach prices Tue, 07 Oct 2008 13:12:09 +0000 http://wordpress.org/?v=2.2.2 By: JetBlue to impose financial penalties on itself » Upgrade: Travel Better http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-17246 JetBlue to impose financial penalties on itself » Upgrade: Travel Better Mon, 29 Oct 2007 18:37:39 +0000 http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-17246 [...] - Poll: Will a Passengers’ Bill of Rights become law? - Instant replay? JetBlue passengers stuck on planes for over 9 hours - Should we trust airlines to improve passenger [...] […] - Poll: Will a Passengers’ Bill of Rights become law? - Instant replay? JetBlue passengers stuck on planes for over 9 hours - Should we trust airlines to improve passenger […]

]]> By: Robert http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-16624 Robert Wed, 03 Oct 2007 15:31:10 +0000 http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-16624 Oh please, there is no excuse, get the people off the plane asap. MY GOD 9 hours! Air ports should be ready with special gates that are NOT used normally. I mean if the president in the U.S. landed, I'm sure he can get off on the tarmac. Listen, don't fly unless you REALLLY have to it's the worst possible way to travel, and aside from it's speed, has NO benefits. you come out feeling like you just rolled around on the floor of an grease factory, and usually never on time. If you have to travel for business (in this day and age of computers...who the heck needs to actually see one another) well...you're boned. Oh please, there is no excuse, get the people off the plane asap. MY GOD 9 hours!

Air ports should be ready with special gates that are NOT used normally.

I mean if the president in the U.S. landed, I’m sure he can get off on the tarmac.

Listen, don’t fly unless you REALLLY have to it’s the worst possible way to travel, and aside from it’s speed, has NO benefits. you come out feeling like you just rolled around on the floor of an grease factory, and usually never on time.

If you have to travel for business (in this day and age of computers…who the heck needs to actually see one another) well…you’re boned.

]]> By: Upgrades and Downgrades: Pizza delivery to your plane, wi-fi minibars, why airport security wants to sniff your armpits, and more » Upgrade: Travel Better http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-14744 Upgrades and Downgrades: Pizza delivery to your plane, wi-fi minibars, why airport security wants to sniff your armpits, and more » Upgrade: Travel Better Mon, 14 May 2007 11:41:48 +0000 http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-14744 [...] JetBlue founder and CEO David Neeleman, who took a beating for the way his airline kept passengers stuck on board its planes for hours on end back in February, may have won some sympathy for his incessant [...] […] JetBlue founder and CEO David Neeleman, who took a beating for the way his airline kept passengers stuck on board its planes for hours on end back in February, may have won some sympathy for his incessant […]

]]> By: Wormbrain http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-11750 Wormbrain Sun, 08 Apr 2007 03:21:04 +0000 http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-11750 Hey! I took that pic during <a href="http://wormbrain.com/?p=47" rel="nofollow">the banned liquid scare</a>! I was on that delayed flight. Four hours in a terminal with my two year-old! (I don't care that that pic is here, it was just far-out to see it!) Hey! I took that pic during the banned liquid scare!
I was on that delayed flight. Four hours in a terminal with my two year-old!

(I don’t care that that pic is here, it was just far-out to see it!)

]]> By: RJ http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-3742 RJ Mon, 19 Feb 2007 20:26:41 +0000 http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-3742 Ah, write it in your journals. Welcome to life. No one makes bad decisions on purpose, but we all make them. In most decisions not all the information is available. When you make a bad one, apologize like crazy, make some changes and move on. Hopefully those employees (on and off the plane) were doing everything they could to help. The desired result, whether in the customer's or the airline's best interest, is the same result. Get the plane in the air! Better luck next time. I am glad I was not there, I would have had to render myself unconscious with my laptop after the battery died! -Out Ah, write it in your journals. Welcome to life. No one makes bad decisions on purpose, but we all make them. In most decisions not all the information is available. When you make a bad one, apologize like crazy, make some changes and move on. Hopefully those employees (on and off the plane) were doing everything they could to help. The desired result, whether in the customer’s or the airline’s best interest, is the same result. Get the plane in the air! Better luck next time. I am glad I was not there, I would have had to render myself unconscious with my laptop after the battery died! -Out

]]> By: Curtis http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-2648 Curtis Fri, 16 Feb 2007 14:27:26 +0000 http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-2648 Mark Ashley's comments above are dead on and I'll push it one further. Clearly, line operations at airlines are not being given enough guidance on how to handle these situations and that blame rest squarely with the airline. Continued issues like these are going to cause lawmakers to try and fix something that the airlines should have a long time ago. Perhaps this will be the incident that pushes a passengers bill of rights...for better or worse...into existence. Mark Ashley’s comments above are dead on and I’ll push it one further. Clearly, line operations at airlines are not being given enough guidance on how to handle these situations and that blame rest squarely with the airline. Continued issues like these are going to cause lawmakers to try and fix something that the airlines should have a long time ago. Perhaps this will be the incident that pushes a passengers bill of rights…for better or worse…into existence.

]]> By: Oliver http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-2537 Oliver Fri, 16 Feb 2007 07:29:33 +0000 http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-2537 Can't be that hard to fake a medical emergency if it becomes clear you're going to be stuck on that plane for eight hours. Little heart rhythm problem or something. Victoria's comments are outrageous. It's quite obvious that gates can be made available. While I cannot imagine that the airline staff deliberately let people sit on those planes for up to nine hours, it sure demonstrates incompetence and utterly poor planning. I would have expected more from JetBlue. Can’t be that hard to fake a medical emergency if it becomes clear you’re going to be stuck on that plane for eight hours. Little heart rhythm problem or something.

Victoria’s comments are outrageous. It’s quite obvious that gates can be made available. While I cannot imagine that the airline staff deliberately let people sit on those planes for up to nine hours, it sure demonstrates incompetence and utterly poor planning. I would have expected more from JetBlue.

]]> By: Mark Ashley http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-2422 Mark Ashley Fri, 16 Feb 2007 02:08:58 +0000 http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-2422 Victoria: Your response is remarkably flippant. "You could have just stayed home" ?!!? Sure, and you would have lost your ticket's value, when the flight took off without you. And please: This wasn't just a function of bad weather. The airline refused to let the flight return to the gate, while newly-arriving flights were allowed to head to a jetway. This was poor weather compounded by bad decisionmaking. Besides, JetBlue, in their press release, effectively admitted that this was their mistake, and not just the weather's fault. Don't give them a free pass. Victoria: Your response is remarkably flippant. “You could have just stayed home” ?!!? Sure, and you would have lost your ticket’s value, when the flight took off without you.

And please: This wasn’t just a function of bad weather. The airline refused to let the flight return to the gate, while newly-arriving flights were allowed to head to a jetway. This was poor weather compounded by bad decisionmaking.

Besides, JetBlue, in their press release, effectively admitted that this was their mistake, and not just the weather’s fault. Don’t give them a free pass.

]]> By: Vickie http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-2393 Vickie Fri, 16 Feb 2007 00:44:33 +0000 http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-2393 Oh by the way....Vickie....travel agent for 25 years! Oh by the way….Vickie….travel agent for 25 years!

]]> By: Vickie http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-2392 Vickie Fri, 16 Feb 2007 00:43:03 +0000 http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-2392 I'm sure that these people were more interested in getting off the flight rather than taking off in terrible conditions. Why couldn't the traffic be stopped to let these passengers escape being held prisoner. Too bad about the plane being taken out of commission if the slide is let out. These passengers were taken out of commision against their will. There were reports that the water had run out and they had limited snacks available. Why couldn't the airline at least arrange to get food and water to these people? Basic consideration for these passengers would have gone a long way. Sympathy for the airlines is getting old. Read their fine print. They accept responsibility for NOTHING with one disclaimer after another. Poor management of the airlines is what has caused their decline, yet they continue to deliver fewer and fewer services to the passengers. Nonrefundable tickets was first, requiring Saturday night stays was next, then cutting out meals, now they are getting ready to cut the number of allowable checked bags in half. These passengers were held against their will. A refund and a ticket for future travel is a joke. I’m sure that these people were more interested in getting off the flight rather than taking off in terrible conditions. Why couldn’t the traffic be stopped to let these passengers escape being held prisoner. Too bad about the plane being taken out of commission if the slide is let out. These passengers were taken out of commision against their will. There were reports that the water had run out and they had limited snacks available. Why couldn’t the airline at least arrange to get food and water to these people? Basic consideration for these passengers would have gone a long way. Sympathy for the airlines is getting old. Read their fine print. They accept responsibility for NOTHING with one disclaimer after another. Poor management of the airlines is what has caused their decline, yet they continue to deliver fewer and fewer services to the passengers. Nonrefundable tickets was first, requiring Saturday night stays was next, then cutting out meals, now they are getting ready to cut the number of allowable checked bags in half. These passengers were held against their will. A refund and a ticket for future travel is a joke.

]]> By: Katie http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-2353 Katie Thu, 15 Feb 2007 22:36:37 +0000 http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-2353 Victoria, I have been stranded on several flights over the years due to weather. I don't think anyone is "shocked" about a weather delay and no one is complaining because things don't "go well" in bad weather. The exception, of course, is malcontents. You need to get a grip. Nine to eleven hours on the tarmac (no k) is as much about poor planning as it is about the bad weather. Most sensible people know it is about both. Victoria,

I have been stranded on several flights over the years due to weather. I don’t think anyone is “shocked” about a weather delay and no one is complaining because things don’t “go well” in bad weather. The exception, of course, is malcontents. You need to get a grip. Nine to eleven hours on the tarmac (no k) is as much about poor planning as it is about the bad weather. Most sensible people know it is about both.

]]> By: Victoria( flight attend 12 years) http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-2346 Victoria( flight attend 12 years) Thu, 15 Feb 2007 22:17:32 +0000 http://www.upgradetravelbetter.com/2007/02/15/instant-replay-jetblue-passengers-stuck-on-planes-for-over-9-hours/#comment-2346 FYI - There are no portable stairs on a airplane except for a few old dinosaur airplanes. Not to mention that it is against the FAR (federal aviation regulation) to let people walk on the tarmack. The way they get off an airplane in a fire is going down the escape slides, which if you blew the slide I can tell you, will take the airplane out of commission for a while. What is really amazing is that most people wouldn't be caught dead driving in the conditions like we saw on Wednesday, yet these passengers are shocked and pissed that they are delayed or cancelled. The airlines do their best to get everyone to where they want to be. Mother Nature of course is in charge of that schedule which some people seem to forget. Clearing runways, roads is not an exact science so there is no way to tell someone exactly when they are going to leave when is as unpredictable as it was on that day. Do people really think the airlines enjoy putting people throught this much agony? There only other choice is to cancel every single flight. And that is a no win situation for everyone and again the passenger is pissed off and has no chance of getting to where they want to go for days. So if you are lucky enough to get on a flight when weather is bad be prepared, hope for the best and don't complain if it doesn't go well. You could have just stayed home. FYI - There are no portable stairs on a airplane except for a few old dinosaur airplanes. Not to mention that it is against the FAR (federal aviation regulation) to let people walk on the tarmack. The way they get off an airplane in a fire is going down the escape slides, which if you blew the slide I can tell you, will take the airplane out of commission for a while. What is really amazing is that most people wouldn’t be caught dead driving in the conditions like we saw on Wednesday, yet these passengers are shocked and pissed that they are delayed or cancelled. The airlines do their best to get everyone to where they want to be. Mother Nature of course is in charge of that schedule which some people seem to forget. Clearing runways, roads is not an exact science so there is no way to tell someone exactly when they are going to leave when is as unpredictable as it was on that day. Do people really think the airlines enjoy putting people throught this much agony? There only other choice is to cancel every single flight. And that is a no win situation for everyone and again the passenger is pissed off and has no chance of getting to where they want to go for days. So if you are lucky enough to get on a flight when weather is bad be prepared, hope for the best and don’t complain if it doesn’t go well. You could have just stayed home.

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