Comments on: United cuts the lifespan of frequent flyer miles

By: Smriti

Smriti — Fri, 26 Jun 2009 14:30:25 +0000

I just found out that I lost 131k miles and I am so mad right now! And like Gina, I never received any reminders that my miles are expiring! The only way for me to redeem these miles is by registering for the challenge for $200 and then buying a ticket. And since I don’t live in the US, I will have to spend close to a $1000 to get my miles back! A bit ridiculous isn’t it?? And to top it off, the customer service agent I was talking to hung up on me! Reason enough to forgo the miles and never fly United again??

By: Maureen

Maureen — Mon, 15 Jun 2009 02:42:00 +0000

I just found out that I lost 65,000 miles. I would love to join in on a class action suit.

By: Nina

Nina — Sat, 28 Mar 2009 11:06:21 +0000

Hey guys I am one of those people who United stoled my 43K miles , in my opinion they must be punished for this , I want to file lawsued , anybody want to join me the more of us the better . This company must pay for that . Let me know if you want to join. We can’t just complain and complain how bad United are nothing helps but the real judgement in court may do wonders.

By: Dianna

Dianna — Sat, 04 Oct 2008 07:42:47 +0000

Like Gina, I’m mad! I’ve only just discovered that the miles we had accumulated to use for a round trip from New Zealand to visit our daughter in London, England had been expired without our knowing anything about it. No way is it worth buying them back, which was one option given, as due to our exchange rate it would cost almost as much as buying tickets out right. And I find the idea of the ‘flight challenge’ very dubious as it would mean taking a shorter trip that we had never planned just to retrieve our miles plus the additional expense of signing up for the challenge and buying flights. And I’m not sure if we could even use our miles as United aircraft no longer land in New Zealand. The whole thing stinks.

By: Gina

Gina — Sun, 08 Jun 2008 03:25:17 +0000

I just found out my 152,000 miles expired last week from this policy. I do not have any recall or record of the policy change supposedly mailed in 2007 in which I was pregnant and unable to travel due to related sciatica. I received no reminders my many miles from past overseas travel, were about to expire, unlike with Delta. Had I known, I could have easily bought extra miles to keep my account active.

I am so mad & even with their ‘flight challenge’ mileage reinstatement, I would have a hard time flying at this stage as a single mom of a teething 8-month old. Why would I want to fly with such a deceptive, lack-lustre service ever again, even if I could??!?!

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By: Adam Frost

Adam Frost — Tue, 27 Mar 2007 21:57:32 +0000

So much for the loyalty programs… I’m glad JetBlue, Virgin American, and even Southwest will be flying out of SFO soon. Now this is a great reason to no longer be loyal to United…

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Mon, 05 Feb 2007 13:33:13 +0000

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By: Diane

Diane — Mon, 22 Jan 2007 20:52:57 +0000

This may be good for the bottom line, but it stinks for the frequent flier. It won’t do anything to make customers loyal to these types of airlines. It personally pisses me off as I fly with both airlines.

The airlines seem to forget that they need more customers to grow. First, they squeeze their employees to stay afloat and now they are squeezing their customers. I hope this move bites them back.