Comments on: Reader mail: The airline changed its schedule, what are my rights?

By: Mary Lea Kirby

Mary Lea Kirby — Sat, 08 Dec 2007 19:21:09 +0000

Does anyone know if I can ask to have our American Airlines flight rescheduled from Key West to Cleveland instead of the original flight from MIA to CLE that was booked as a nonstop leaving at 8:55pm then changed to a one stop leaving at 3:00 pm. Our situation is this: We planned to rent a car and drive down to Key West for 3 nights after a cruise out of the Port of Miami. We reserved the latest departing nonstop (more expensive) flight from Miami to Cleveland on Feb. 3rd to give us plenty of time to drive back from Key West, especially allowing for any traffic delays. Now American has informed us of a schedule change…no more nonstop, and departing at 3:00pm. I do not want to risk missing the flight, so I want to make the change mentioned above. Can I do this?? Thanks in advance for any help!!

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By: diane

diane — Mon, 13 Nov 2006 04:15:39 +0000

My hubby resolved this a week ago with American Airlines. They let us change the flight out of town and we’re keeping the same flight back. Thanks for everyone’s help and comments on this issue.

By: Diane

Diane — Sat, 04 Nov 2006 05:06:00 +0000

I appreciate all the comments and advice. My hubby is checking with American Airlines on this tomorrow.

Our major problems were the massive changes in the schedule. They rescheduled us to leave at 5:30 am. This is much too early for me and my son and the layover sucked.

The changes would make for long days each way. Will keep everyone posted on how this turns out.

By: still asleep

still asleep — Sat, 04 Nov 2006 04:20:00 +0000

yeah, standby travel would be something a little different. i could say something on that though. a lot of people want to change their flight to something earlier in the day when they paid for something leaving late. if the airline permits, i say don’t bother with the change fees. if you have the time and are willing to take a shot, either you can do it for free or pay $25.00 usually.

but let’s address that some other time.

By: Anonymous

Anonymous — Fri, 03 Nov 2006 14:14:00 +0000

imordor, the question was about confirming changes in advance, not standing by on the day of travel. i think.

By: imordor

imordor — Fri, 03 Nov 2006 05:20:00 +0000

As a spouse of a Airline Employee, I cannot for the life of me see why you could not list yourself onto flights that will make your trip easier. If there is nothing to lose, I say if there are earlier flights to the same destination, list yourself onto flights rather than wait around an airport all day (or night) long for the flights you are scheduled to take. Remember, revenue is what drives the airlines.

By: still asleep

still asleep — Fri, 03 Nov 2006 03:29:00 +0000

just to advise: passengers are never ever stuck. if you booked yourself online or over the phone, you can check alternate flights close to your originals and ask the airline to reprotect you on those new flights (provided they are not codeshared).

i deal with this kind of thing every single day. as a travel agent, it’s easy because i just check their schedules directly and make the change myself if i can. if i am forced into someone’s flight being the one flight of the day and nothing else, then i call them to ask if they want a different day or a refund. it’s not difficult, just time consuming.

everything’s solvable.

By: Anonymous

Anonymous — Fri, 03 Nov 2006 00:55:00 +0000

United messes with their schedule all the time and I’ve twice used it to get a full refund, even though the time changes were less than 90 minutes.