If you’ve traveled to a major hub airport, you’ve probably seen (or used) separate “elite” security lines. Two weeks ago, the Washington post offered an editorial opposing the existence of these separate lines. On Tuesday, USA Today picked up the thread. The WaPo summarized the argument against the VIP lines in the context of the new security rules:
Most air travelers took the beefed-up security — and the occasionally interminable waits that followed — in stride. First- and business-class passengers in most airports, on the other hand, didn’t have to. As usual, higher-class passengers skipped most of the security queues at hubs such as Dulles and Los Angeles international airports. That’s hardly fair.
We understand why travelers in first class and business get preferential treatment in airline baggage lines; it’s one of the perks they pay for. Checked baggage handling is a service that airlines elect to provide, and they can administer it however they see fit. But does the same logic extend to an official public service? When security alerts [...] bring hassle and delay, it shouldn’t be only the travelers with coach seats who have to sacrifice their time to ensure the safety of American aviation.
The argument that essential government-provided services shouldn’t be doled out by class is a powerful one. But while I think of myself as a pretty egalitarian guy, I’m going on record in defense of elitism in this case. Hear me out.
For starters, the TSA is not to blame for this. It’s the airlines and the airports that control who gets in line, and how. Once they reach the front of the line, the government’s screeners take over. So the government absolves itself of responsiblity. The question remains if airports and airlines should divide the lines into elites and non-elites. I say yes.
For starters, it’s not just business and first class passengers who use the elite lines, when these lines even exist. (Not all airports have them; USA Today listed most American airports with the lines at the bottom of their article.) It’s predominantly the airlines’ most frequent flyers — the people flying 25,000 or more miles per year — who use these lines. Sometimes on cheap fares. They might be flying in first, sure, but they’re very, very often in coach. More importantly, most people in the elite line have had their butts in seats a lot more than the occasional traveler. They tend to be business travelers who have to fly, not leisure travelers who want to fly. The line is a perk, but it’s a perk that’s earned by spending a lot more time walking through magnetometers.
Having such lines is a smart business decision, not a matter of security. These passengers are the airlines’ best customers, and they’re rewarded with the option of special lines. Like a bank that offers a line for business clients, or the Home Depot with its contractors-only line, airlines want to make sure the best customers get the least hassle. Keeping these passengers happy (or at least happier) keeps airlines in business for the rest of the traveling public. Tick frequent flyers off enough, and they’ll do what they can to avoid traveling. (Online meetings, driving, etc.)
Once they’re in the TSA’s hands, elites aren’t hassled less, frisked more gently, or allowed any latitude in security. No. The best they get is a shorter wait for the same exact security treatment.
And elite lines aren’t even always the shortest lines. At O’Hare’s Terminal 1, where I have the privilege of using one such elite line, I often opt to use the smaller security checkpoint near the hallway connecting to Terminal 2. It’s often got no line at all, and it’s open to everyone, elite or not. (See here for a partial list of similar security checkpoint shortcuts.) And if the elite line is empty, “regular” passengers fill the gap.
This sort of predisposition toward elites at airports isn’t limited to the United States. In fact, in some cases overseas the frequent flyers in coach are screwed, too, and it’s truly just a matter of first class getting the royal treatment: At London’s Heathrow Airport, passengers in business or first class get a “Fast Track” golden ticket that lets you cut the line for passport controls.
Other airports are introducing automated traveler registries, like “Privium” at Amsterdam’s Schiphol Airport. A retinal scan confirms your identity, no further questions are asked, and off you go. But you still pass through metal detectors, and your luggage is scanned.
Critics of a class division in America’s airports might consider reserving their ire for TSA’s Registered Traveler Program. Orlando’s airport offers one such program, called “Clear,” which gives you faster access to the TSA’s metal detectors, in exchange for a background check and fingerprinting. No one gets a free pass through security, either, just a shorter line. But the program is approved by the TSA: in this instance, the government IS offering faster access to security for those who pay for it.
(Maybe I’m missing something, but I don’t really get the appeal of the Registered Travel Program. Since the program is aimed at people who fly a lot, and those are usually elite-level frequent flyers, isn’t a program like “Clear” redundant if an airport already has an elite line for security?)
In any case, Tim Winship is right that the far more important issue is getting the speed and efficacy of airport security fixed — for everyone.
But until then, elite lines are fine with me.
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September 1st, 2006 at 11:51 am
I cannot believe (well, I can, actually
) that journalists writing those articles are so dumb and misinformed as to not know the basics highlighted in this blog post. I hope they would have SSSS on their boarding passes next time they fly and then sit between two really-really-really fat people on a transpacific flight
September 29th, 2006 at 12:22 pm
I’m all for the express lanes for the elite travelers… not as much for me, but for people like my father who are on the road for months out of the year… the thought of ‘dad’ having to stand in more lines is sort of derpressing.
January 30th, 2007 at 9:02 am
[...] I like this idea, though it is bound to rub some people the wrong way for its velvet rope elitism. As I’ve argued before, ultra-frequent flyers who spend so much of their life traveling deserve to move through airports faster. If this gets them on the plane faster, then so be it. [...]
July 24th, 2007 at 3:30 pm
I am not clear on the distinction between the airlines being responsible for the passenger during the time they are in line, and the government taking control of the passenger when the passenger reaches the security personnel.
In what way is the airline responsible for making sure that you arrive at your gate? In fact, don’t they specifically absolve themselves of that responsibility?
The airline makes you personally responsible for being to your gate on time. Individuals are responsible for themselves – not the airline. Therefore, your argument that the airline is extending a service to its passengers does not quite fit.
Regardless of how many miles you travel, and regardless of my personal feelings toward the TSA, it is really unethical to create these types of lines. Your convenience directly causes the inconvenience of someone else. At the check in window, that’s capitalism, but the security checkpoint is not the free market.
August 26th, 2007 at 12:40 am
Jamie,
I take it you are not of an elite status and thus not eligible to us the elite line.
Travel 50k-100k miles a year, in and out of security check points, and we’ll see whether you stand by your statements.
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Something not mentioned in the above article that’s worth noting is frequent fliers are aware of the security policies (ie, no shoes,
September 25th, 2007 at 8:44 am
[...] airlines and airports control the lines, which is how elite-security lines are justified. (Rightly, in my view.) That would be changing, with this [...]
October 1st, 2007 at 9:39 am
San Jose has Clear, but only one elite line in Terminal A for American Airlines elites/First class. All of the other check points are elite-less, so Clear makes sense. The way SJC’s system works is that once you clear Clear, there is an escort to take you to the front of the general screening queue.
November 19th, 2007 at 9:11 pm
[...] If you have elite status, and your airport has an elite-access line for security, this is the time to use it. Even if you’re traveling on a different airline [...]
January 4th, 2008 at 8:18 pm
I think Elle started to say it above, but one point often missed in this discussion is that frequent fliers are familiar with airport security procedures and move through the lines far more quickly. By giving them an express lane, it’s a bit like rewarding the people who have learned to remove their belt buckles and that their carry-ons don’t need to be placed in a grey bin. It allows a certain group to be processed more quickly, since the guards don’t need to remind them to pull their liquids out.
June 4th, 2009 at 1:52 pm
[...] whole “elitist” argument isn’t a new one, of course. Check out this post from 2006 by Upgrade: Travel Better, which does a good job of tackling the main issue. var [...]
June 22nd, 2009 at 8:14 pm
[...] – Do airlines’ most frequent flyers deserve shorter security lines? – Your shoes remain a threat to security – Would you pay a fee to reserve a time to pass through [...]