Bad customer service experience? Why write a letter that someone *might* read, when you can create a PowerPoint presentation that corporate executives can more easily understand?

Here’s your template, with the fantastic title “Yours is a Very Bad Hotel,” courtesy of Tom Farmer. It’s a classic from 2001, but it’s just as fresh and real today (and I just saw it for the first time, so it’s new to me…)

Mr. Farmer and his companion arrived at 2:00am at the Doubletree Club Hotel in Houston (a hotel that no longer exists under that name), only to find that their room had been given away. It’s unfortunately normal for hotels to “walk” overbooked travelers to another property and comp them the first night, etc., but Mr. Farmer’s experience was worse. He did the right thing by standing firm and fighting for his guaranteed room, but he sure didn’t enjoy it. Enjoy his tale, in slide form! (And yes, it’s real.)

Update: The property is now the Four Points Sheraton Southwest. The TripAdvisor reviews still aren’t that hot, and one review is even (consciously?) entitled “Bad hotel.” (Thanks, Dave!)