“We prefer Visa cards” — just not yours

First time here? Check out the site's "greatest hits" or read a random post from the archives. Feel free to ask a question, and consider subscribing to the latest posts via RSS or e-mail. Thanks for visiting!

James Gilden offers a primer for confused Americans who encounter “chip and PIN” credit card transactions when visiting Europe. Since credit cards not issued locally aren’t able to perform these PIN-based transactions, international travelers are commonly forced to fight for their right to the old-fashioned swipe-and-sign. It’s a must-read for travelers to Europe.

But paying with your non-local credit card is not always as easy as asking the waiter for an old-school swipe of the plastic. I faced this myself, and much less happily than James Gilden, when I was in the Netherlands earlier this year.

In Holland, there are a number of locations where it is ONLY possible to make purchases using chip-and-PIN, but *not* with regular credit cards, even when the list of accepted payment forms includes all the flavors of credit you know and love. Two examples come to mind: Train ticket vending machines accept coins or “Chipknip,” the local flavor of chip-and-PIN in Holland. The Dutch transfer money from one of their accounts onto their card’s chip at “Chipknip” stations, making the cards prepaid debit cards.

With a US-issued credit card, with or without a chip, I couldn’t simply swipe it and go. I even had a US-issued Amex card with chip and a PIN for ATM withdrawals, but that didn’t work either. The only solution was to get in line to buy the tickets — and pay a teller-surcharge to boot.

Far more frustrating was the phenomenon of the fully-automated self-service gas station. While I’m a big fan of pay-at-the-pump in the U.S. and Canada, my cards were useless in the Dutch countryside. Our rental car was getting low, so we pulled into a station, only to be denied access to the pumps with each and every card in our wallets. And,with no attendant, and no option for cash payment, we had to trek onward on fumes, looking for a station that accepted cash or “old-fashioned” credit.

It’s not clear if, say, British chip-and-PIN cards would have worked. All I know is that it was a pain in the butt. I understand the benefits of the PIN — increased security over regular credit card transactions. But making a local proprietary payment system that overrides the global Visa/Mastercard/Amex network is a blow to travelers’ convenience.

(image)
tags: | | |

5 Responses to ““We prefer Visa cards” — just not yours”

  1. Upgrade: Travel Better » Blog Archive » Pet peeves revisited: Chip-and-PIN credit card “security” undermined says:

    […] Related: - Update: How to beat the chip and PIN credit card requirement? - Rotten in Denmark: Credit cards with mandatory PIN - “We prefer Visa cards…” just not yours […]

  2. Rotten in Denmark: Credit cards with mandatory PIN » Upgrade: Travel Better says:

    […] mentioned this phenomenon before in an earlier post about the frustrations of not having a “ChipKnip” feature when traveling the […]

  3. Dawn Hampton says:

    Have no fear! I just called Chase Visa this morning complaining that my credit card did not work at bank machines in Great Britain only to be told that it did. Funny, I was the one standing over there that couldn’t get cash–not the customer rep. on the phone. When I tried to explain the chip and pin system to her, she said they knew of no such thing and advised I use traveler’s checks from now on. Guess I’ll be shopping for a credit card company that has joined the 21st century. Travelers beware!

  4. askmrlee says:

    Chipknip is not tied to Visa or MC networks, AFAIK. It is a local system only, so Visa and MCs wouldn’t work in the first place.

    I do remember many stores in the Netherlands (and Europe) accepted Maestro which is MasterCard’s PIN based online debit system (like the US Star or Interlink network). This may be a workaround.

  5. Martin says:

    Chipknip is a Dutch only stored value card system. It’s similar to, but not compatible with, the German Geldkarte, Austrian Quick or Switzerland CASH card - and has no relation to any international credit or debit card system. Anybody can buy prepaid chipknip cards, but they charge a premium for this. It’s a pain in the …, even for us Europeans.

Leave a Reply

About | Contact | RSS Feed / Subscribe
Support this Site | Policies | Greatest Hits
In the News